Skip to content
Thoughtful, detailed coverage of everything Apple for 33 years
and the TidBITS Content Network for Apple professionals
No comments

Apple Replacing Smart Battery Cases for the iPhone XS, XS Max, and XR

Did you buy one of Apple’s Smart Battery Cases last year? Apple has announced that it is replacing some Smart Battery Cases for the iPhone XS, iPhone XS Max, and iPhone XR due to charging issues that could prevent the case itself from charging or stop the case from charging the iPhone. Apple produced the cases in question between January 2019 and October 2019. The company noted that these charging issues do not pose a safety hazard—the affected cases just won’t work correctly.

The iPhone XS, XS Max, and XR Smart Battery Cases

If you have a case exhibiting these problems, Apple will replace it for free at an Apple Store or through an Apple Authorized Service Provider (make an appointment first). Apple doesn’t provide serial number ranges or any other way to know if your case is affected; contact Apple Support if your case isn’t having problems now but might still be covered—the program is good for 2 years after the first retail sale of the unit.

Subscribe today so you don’t miss any TidBITS articles!

Every week you’ll get tech tips, in-depth reviews, and insightful news analysis for discerning Apple users. For over 33 years, we’ve published professional, member-supported tech journalism that makes you smarter.

Registration confirmation will be emailed to you.

This site is protected by reCAPTCHA. The Google Privacy Policy and Terms of Service apply.

Comments About Apple Replacing Smart Battery Cases for the iPhone XS, XS Max, and XR

Start the discussion in the TidBITS Discourse forum