Computer veterans often joke about "newbie" users who have trouble understanding basic computing concepts, but it's not funny when you're attempting to help a friend understand something online or if you're dealing with customer support questions. ShoveBox developer Dan Grover writes about the divide between how computers work and the expectations of those who use them, with suggestions for how to improve the experience. follow link
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- ExtraBITS for 22 February 2010 (22 Feb 10)
Toward a Grand Unified Theory of n00bs
"Everytime I try to get on your stupid service it says 'invalid login.'"
Who I love. But still. She's used a Mac for 20 years and still has no real idea how to use it, even though she's produced thousands of documents, uses email every day, uses the Web.
She's a competent, expert professional, and yet she uses the computer like she's never seen it before.
And yet, beyond the most simple concepts, the things directly involved with her use of PageMaker, or her playing of Tetris, her computer knowledge pool was very shallow.
Even within PageMaker she was the kind of person that once she found a method that worked, however onerous and difficult it was, she never looked for a better solution. That was the OneTrueWay from then on.
Frustrating for me, and completely incomprehensible as well.