Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Find Text Leading from Acrobat PDF
Ever have to recreate a document from an Acrobat PDF? You can find out most everything about the text by using the Object Inspector, except the leading. Well, here's a cheesy way to figure it out. Open the PDF in Illustrator (you just need one page). Release any and all clipping masks. Draw a guide at the baseline of the first line of text, and one on the line below. Now, Option-drag the first line to make a copy, and position it exactly next to the original first line at baseline. Then put a return anywhere in the copied line. Now adjust leading of the copied lines, so that the second line of copy rests on the baseline of the second line of the original. Now you know your leading.
Or you could buy expensive software to find the leading. Your choice.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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