Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Wake On Demand in Snow Leopard
Putting your Mac to sleep saves power, but it also disrupts using your Mac as a file server, among other purposes. Wake on Demand in Snow Leopard works in conjunction with an Apple base station to continue announcing Bonjour services that the sleeping computer offers.
While the requirements for this feature are complex, eligible users can toggle this feature in the Energy Saver preference pane. It's labeled Wake on Network Access for computers that can be roused either via Wi-Fi or Ethernet; Wake on Ethernet Network Access or Wake on AirPort Network Access for wired- or wireless-only machines, respectively. Uncheck the box to disable this feature.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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