Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Improve Apple Services with AirPort Base Stations
You can make iChat file transfers, iDisk, and Back to My Mac work better by turning on a setting with Apple AirPort base stations released starting in 2003. Launch AirPort Utility, select your base station, click Manual Setup, choose the Internet view, and click the NAT tab. Check the Enable NAT Port Mapping Protocol (NAT-PMP) box, and click Update. NAT-PMP lets your Mac OS X computer give Apple information to connect back into a network that's otherwise unreachable from the rest of the Internet. This speeds updates and makes connections work better for services run by Apple.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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Gartner Tech Support Study Online
Set up short abbreviations which expand to larger bits of text,
such as “Tx” for “TextExpander”. With the new custom keyboard,
you can expand abbreviations in any app, including Safari and