Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Find Next Without Using the Find Dialog in Word 2008
Rarely do you want to find just one instance of a word or phrase in Word. Instead of trying to keep Word 2008's Find and Replace dialog showing while searching, which can be awkward on a small screen, try the Next Find control. After you've found the term you're looking for once, click the downward-pointing double arrow button at the bottom of the vertical scroll bar to find the next instance of your search term. The upward-pointing double arrow finds the previous instance, which is way easier than switching to Current Document Up in the expanded Find and Replace dialog.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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