Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Open Files from BBEdit Subversion Log
When you use BBEdit's Subversion client capabilities to update the working copy of your Subversion repository, BBEdit always displays the Subversion.log file, showing any changes. If you want to work on one of the files that appears as being added or updated, just select the full pathname and choose File > Open Selection (or just hit Command-D). This trick should also work any time you see a pathname within a BBEdit document.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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