Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Syslogd Overwhelming Your Computer?
If your Leopard (Mac OS X 10.5) system is unexpectedly sluggish, logging might be the culprit. Run Activity Monitor (Applications/Utilities/ folder), and click the CPU column twice to get it to show most to least activity. If syslogd is at the top of the list, there's a fix. Syslogd tracks informational messages produced by software and writes them to the asl.db, a file in your Unix /var/log/ directory. It's a known problem that syslogd can run amok. There's a fix: deleting the asl.db file.
Launch Terminal (from the same Utilities folder), and enter these commands exactly as written, entering your administrative password when prompted:
sudo launchctl stop com.apple.syslogd
sudo rm /var/log/asl.db
sudo launchctl start com.apple.syslogd
Your system should settle down to normal. For more information, follow the link.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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