Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Spin Through Toolbar View Options
Although many people never change their toolbars from the default settings, all standard toolbars on the Mac offer six states: icon only, text only, and icon and text, with all three coming in normal and small size. You can change them by choosing View > Customize Toolbar.
But there's a shortcut that makes it easier to check out each variant. Simply Command-click the toolbar lozenge at the upper right of a window, and the toolbar switches to the next view. Click it enough times, and you cycle back to the start.
- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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