Gartner Tech Support Study Online -- Back in TidBITS-299, we reported on a study by the Gartner Group that found technical support costs for Macs lower than those for Windows machines. Although Apple quickly set up an 800 number for requesting copies of the study, international readers will be happy to know Apple has put a summary of the study on the Web. Apple has selectively emphasized some of the information, but the Web page does provide handy material for the eternal Mac versus Windows debate. Official reprints of the study are still available at 800/232-9335. [GD]
Use Expose to Open Files Quickly
Looking for an easy way to drag a file into a hidden application? First enter Expose's All Windows mode by hitting F9, then hover over an application's window while dragging your file, pause for a moment (or press the Space bar) and that window will spring to the foreground enabling you to open the file within that application.
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- Study Finds Macs Cheaper to Support (16 Oct 95)
Published in TidBITS 308.
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Gartner Tech Support Study Online
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