The Wall Street Journal has published a detailed look inside Apple’s retail store operation, giving us a glimpse at a workforce that is well-trained and tightly controlled. If you’ve ever wondered what it’s like to work in an Apple store, or just how Apple hit on its wildly successful approach after years of languishing in computer superstores, click through from the Google search results (the only way in for those who don’t subscribe to the Wall Street Journal).follow link
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Wall Street Journal Examines Apple’s Retail Operations
Secrets From Apple's Genius Bar: Full Loyalty, No Negativity
Yukari Iwatani Kane; Sherr, Ian. Wall Street Journal (Online) [New York, N.Y] 15 June 2011
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