We’re not surprised that there have been some glitches in the Mac App Store distribution of 1 million copies of Lion in one day, but it’s worth paying attention when you download, since some people — undoubtedly a very small proportion — are seeing multiple charges for Lion. Most of the problems appear to be related to using PayPal to pay for the transaction. Some people are having no trouble getting refunds; others are getting the runaround. There’s nothing special to do; just stay alert after placing your order to make sure that if multiple charges do happen, you’ve documented everything for customer service at Apple, PayPal, and your bank.
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Copy Before Submitting Web Forms
Filling in Web forms (like the one used to submit this tip) can be a bit of a gamble - you put in your pearls of wisdom, perhaps only to lose them all if the Web page flakes out or the browser crashes. Instead of losing all your text, "save" it by pressing Command-A to select all and then Command-C to copy the selected text to the clipboard. Do this periodically as you type and before you click Submit, and you may "save" yourself from a lot of frustration. It takes just a second to do, and the first time you need to rely on it to paste back in lost text, you'll feel smart.
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Larry Leveen
Beware Multiple Mac App Store Charges for Lion
Check out the Take Control ebooks that expand on the topic in this article:
Upgrade to Lion successfully with Joe Kissell's advice, gained through countless test installs. Learn what to do if you can't download from the App Store, avoid problems, and perform key post-upgrade tasks. Covers upgrading from Tiger or Leopard, Lion Server installation basics, migrating to a new Mac, and Recovery mode.