Study Finds Macs Cheaper to Support -- A study of technical support costs in corporate computing by Gartner Group Consulting Services found no incremental costs for companies supporting both the Mac and Windows platforms, as opposed to the cost of supporting Windows alone. In addition, the study found supporting Macs costs 25 percent less than supporting Windows, and that the higher the percentage of Macintosh computers in an organization, the lower the total technical support costs. It's worth noting the study was completed before Windows 95 was available, so the costs of upgrading to Windows 95 and its long-term support aren't included. [GD]
Type an em-dash on an iPhone
Typography and punctuation geeks rejoice! It's easy to type an em-dash on the iPhone's or iPod touch's virtual keyboard. To do so, tap the .?123 key to switch to the numeric keypad. Then touch and hold on the Hyphen key to reveal a pop-up strip showing an em-dash. Slide to the em-dash and release your finger.
Note that this basic trick works with many other keys on the virtual keyboard.