Study Finds Macs Cheaper to Support -- A study of technical support costs in corporate computing by Gartner Group Consulting Services found no incremental costs for companies supporting both the Mac and Windows platforms, as opposed to the cost of supporting Windows alone. In addition, the study found supporting Macs costs 25 percent less than supporting Windows, and that the higher the percentage of Macintosh computers in an organization, the lower the total technical support costs. It's worth noting the study was completed before Windows 95 was available, so the costs of upgrading to Windows 95 and its long-term support aren't included. [GD]
Create Rules Based on Entourage Messages
When creating rules in Entourage 2008, you can save some time by selecting a message like those you want the rule to work on before defining the rule. That way, when you add criteria to your rule, Entourage fills in the data based on the data in the selected message. So if you wanted to filter messages containing TidBITS, you could select an issue and add a new "From Contains" criterion to a rule. Entourage will automatically fill in the firstname.lastname@example.org address in the criterion.
Study Finds Macs Cheaper to Support
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