Study Finds Macs Cheaper to Support -- A study of technical support costs in corporate computing by Gartner Group Consulting Services found no incremental costs for companies supporting both the Mac and Windows platforms, as opposed to the cost of supporting Windows alone. In addition, the study found supporting Macs costs 25 percent less than supporting Windows, and that the higher the percentage of Macintosh computers in an organization, the lower the total technical support costs. It's worth noting the study was completed before Windows 95 was available, so the costs of upgrading to Windows 95 and its long-term support aren't included. [GD]
Increase Boom Volume Quickly
If you're using Boom to increase the volume on your Mac, you can change the amount to which Boom increases the volume quickly in two ways. Either use the slider available from Boom's menu bar icon, or enable and set hotkeys (Command-Shift-+ and Command-Shift-- by default). Then, when you need that push to 11, more volume is available at the click of the mouse or tap of the keyboard.
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