Study Finds Macs Cheaper to Support -- A study of technical support costs in corporate computing by Gartner Group Consulting Services found no incremental costs for companies supporting both the Mac and Windows platforms, as opposed to the cost of supporting Windows alone. In addition, the study found supporting Macs costs 25 percent less than supporting Windows, and that the higher the percentage of Macintosh computers in an organization, the lower the total technical support costs. It's worth noting the study was completed before Windows 95 was available, so the costs of upgrading to Windows 95 and its long-term support aren't included. [GD]
Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.
Stylin' a Word Comment Balloon
If you work with Word's Comment feature, you may find that the comment-balloon text is too small to work with, or you may just want some variety. To modify the style, choose Format > Style. From the List pop-up menu, choose All Styles. Select Balloon Text from the Style list. Modify the style as you like, and then click Apply. I like Arial Narrow, 12 point.
Written by
Tonya Engst
Published in TidBITS 299.
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Study Finds Macs Cheaper to Support
by Geoff Duncan 
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