Study Finds Macs Cheaper to Support -- A study of technical support costs in corporate computing by Gartner Group Consulting Services found no incremental costs for companies supporting both the Mac and Windows platforms, as opposed to the cost of supporting Windows alone. In addition, the study found supporting Macs costs 25 percent less than supporting Windows, and that the higher the percentage of Macintosh computers in an organization, the lower the total technical support costs. It's worth noting the study was completed before Windows 95 was available, so the costs of upgrading to Windows 95 and its long-term support aren't included. [GD]
Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.
Editing iCal Events in Snow Leopard
Snow Leopard makes looking at event details in iCal easier. In the Leopard version of iCal, you had to double-click an event to reveal only some information in a pop-up box; you then needed to click the Edit button (or press Command-E) to edit an item's information. In Snow Leopard, choose Edit > Show Inspector (or press Command-Option-I) to bring up a floating inspector that provides an editable view of any items selected in your calendar.
Submitted by
Doug McLean
Published in TidBITS 299.
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Study Finds Macs Cheaper to Support
by Geoff Duncan 
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