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Create Rules Based on Entourage Messages

When creating rules in Entourage 2008, you can save some time by selecting a message like those you want the rule to work on before defining the rule. That way, when you add criteria to your rule, Entourage fills in the data based on the data in the selected message. So if you wanted to filter messages containing TidBITS, you could select an issue and add a new "From Contains" criterion to a rule. Entourage will automatically fill in the editors@tidbits.com address in the criterion.

Visit Mactopia - Entourage 2008 for Mac

 
 

Apple Adds Chat Support to AppleCare Web Site

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Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple Store.

Here’s how to access the new chat option. First, visit the Apple Support Contact page and click the Get Started button.


Next, you’ll be asked which product you need help with: Mac, iPod, iPhone, iPad, iTunes, Apps & Software, or something else. Click the appropriate subcategory, if prompted, to continue. However, if you click iPhone or iPad, you go straight to the next screen.



You’ll then be asked to select what you’re having an issue with. Click the issue category, then choose the appropriate issue from the menu. You’ll have to supply the serial number for your device so that Apple knows that it’s still covered by AppleCare. In the case of the iPhone, you can either enter it manually, or have Apple send a link to your phone by SMS or email — click the link to automatically identify your device.



Once you’ve jumped that hurdle, you’ll be presented with a list of contact options, including chat, with an estimated wait time before someone responds and hopefully solves your problem quickly.


 

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