Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.

 

 

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Wake On Demand in Snow Leopard

Putting your Mac to sleep saves power, but it also disrupts using your Mac as a file server, among other purposes. Wake on Demand in Snow Leopard works in conjunction with an Apple base station to continue announcing Bonjour services that the sleeping computer offers.

While the requirements for this feature are complex, eligible users can toggle this feature in the Energy Saver preference pane. It's labeled Wake on Network Access for computers that can be roused either via Wi-Fi or Ethernet; Wake on Ethernet Network Access or Wake on AirPort Network Access for wired- or wireless-only machines, respectively. Uncheck the box to disable this feature.

Submitted by
Doug McLean

 
 

Apple Adds Chat Support to AppleCare Web Site

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Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple Store.

Here’s how to access the new chat option. First, visit the Apple Support Contact page and click the Get Started button.


Next, you’ll be asked which product you need help with: Mac, iPod, iPhone, iPad, iTunes, Apps & Software, or something else. Click the appropriate subcategory, if prompted, to continue. However, if you click iPhone or iPad, you go straight to the next screen.



You’ll then be asked to select what you’re having an issue with. Click the issue category, then choose the appropriate issue from the menu. You’ll have to supply the serial number for your device so that Apple knows that it’s still covered by AppleCare. In the case of the iPhone, you can either enter it manually, or have Apple send a link to your phone by SMS or email — click the link to automatically identify your device.



Once you’ve jumped that hurdle, you’ll be presented with a list of contact options, including chat, with an estimated wait time before someone responds and hopefully solves your problem quickly.


 

New for iOS 8: TextExpander 3 with custom keyboard.
Set up short abbreviations which expand to larger bits of text,
such as "Tx" for "TextExpander". With the new custom keyboard,
you can expand abbreviations in any app, including Safari and
Mail. <http://smle.us/tetouch3-tb>