Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.

 

 

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Spin Through Toolbar View Options

Although many people never change their toolbars from the default settings, all standard toolbars on the Mac offer six states: icon only, text only, and icon and text, with all three coming in normal and small size. You can change them by choosing View > Customize Toolbar.

But there's a shortcut that makes it easier to check out each variant. Simply Command-click the toolbar lozenge at the upper right of a window, and the toolbar switches to the next view. Click it enough times, and you cycle back to the start.

 
 

Apple Adds Chat Support to AppleCare Web Site

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Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple Store.

Here’s how to access the new chat option. First, visit the Apple Support Contact page and click the Get Started button.


Next, you’ll be asked which product you need help with: Mac, iPod, iPhone, iPad, iTunes, Apps & Software, or something else. Click the appropriate subcategory, if prompted, to continue. However, if you click iPhone or iPad, you go straight to the next screen.



You’ll then be asked to select what you’re having an issue with. Click the issue category, then choose the appropriate issue from the menu. You’ll have to supply the serial number for your device so that Apple knows that it’s still covered by AppleCare. In the case of the iPhone, you can either enter it manually, or have Apple send a link to your phone by SMS or email — click the link to automatically identify your device.



Once you’ve jumped that hurdle, you’ll be presented with a list of contact options, including chat, with an estimated wait time before someone responds and hopefully solves your problem quickly.


 

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