Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.

 

 

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Go Back and Forth Fast in Preview

If you're reading a PDF in Apple's Preview software, and you follow a bookmark or an internal link to move around within the PDF, you can quickly return to where you were by pressing the keyboard shortcut Command-[ (that's Command-Left Bracket). Or, you can choose Go > Back.

The command works iteratively, so you can go back to just the previously viewed page or if you issue the command again, to the page before that, and so on. There's also an equivalent Go > Forward (Command-]).

 
 

Apple Adds Chat Support to AppleCare Web Site

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Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple Store.

Here’s how to access the new chat option. First, visit the Apple Support Contact page and click the Get Started button.


Next, you’ll be asked which product you need help with: Mac, iPod, iPhone, iPad, iTunes, Apps & Software, or something else. Click the appropriate subcategory, if prompted, to continue. However, if you click iPhone or iPad, you go straight to the next screen.



You’ll then be asked to select what you’re having an issue with. Click the issue category, then choose the appropriate issue from the menu. You’ll have to supply the serial number for your device so that Apple knows that it’s still covered by AppleCare. In the case of the iPhone, you can either enter it manually, or have Apple send a link to your phone by SMS or email — click the link to automatically identify your device.



Once you’ve jumped that hurdle, you’ll be presented with a list of contact options, including chat, with an estimated wait time before someone responds and hopefully solves your problem quickly.


 

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