After ten years, LogMeIn is dropping the free tier of its remote access service. Users will have seven days after their next login to convert to a LogMeIn Pro account, which starts at $99 per year. This change also affects purchasers of the LogMeIn Ignition apps for iOS and Android, which cost up to $149.99 and have been replaced by free apps — the company promises “significant discounts” and “generous terms” to “ease the transition.” LogMeIn’s other products, including join.me and Cubby, are unaffected by this change. follow link
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- ITbits: Mac Remote Desktop Software Roundup (16 Apr 14)
LogMeIn Dropping Free Service
Who gives away their product?
I have used Logmein for years for free and I always wondered why they would give it away.
It did not make any sense to me to give away a great product.
Nevertheless, the way they went about this change will likely end up as a case study in how to make bad business decisions. To send out emails announcing that the free service is gone (and hidden in the fine print is that you have 7 days grace) is the height of business stupidity. Even writing the announcement that the free service WILL be gone in 7 days (with no grace period thereafter) would have been better.
Time will tell, but I think they will have destroyed much trust with their Pro customers - who can see how non-Pro customers were treated and will wonder Who's Next?