Apple Announces Next-Day Support on eWorld -- Ten months after introducing eWorld as its own online service, Apple is finally rolling out official forum-based online support. "Ask Apple" promises official responses from Apple support professionals by the next business day at no cost (other than normal eWorld subscription fees), and is being rolled into Apple's existing eWorld forum and support offerings. Online support is certainly cheaper for Apple than telephone support and is in many ways a more efficient means of dealing with customer support issues. We applaud Apple for making this move but have only one question: why did this take so long? [GD]
Add Notes to Pre-existing Recordings in Pear Note
While most people think of Pear Note as a tool for recording notes live, it can be used to take notes on pre-existing recordings as well. If you have an audio or video recording that you'd like to take notes on in Pear Note, simply:
- Drag the audio/video file to Pear Note and import it into a new document.
- Hit play.
- Click the lock to unlock the text of the note.
Now you can take notes that will be synced to the recording, just as if you'd recorded them live.
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