Apple Announces Next-Day Support on eWorld -- Ten months after introducing eWorld as its own online service, Apple is finally rolling out official forum-based online support. "Ask Apple" promises official responses from Apple support professionals by the next business day at no cost (other than normal eWorld subscription fees), and is being rolled into Apple's existing eWorld forum and support offerings. Online support is certainly cheaper for Apple than telephone support and is in many ways a more efficient means of dealing with customer support issues. We applaud Apple for making this move but have only one question: why did this take so long? [GD]
Close Word Comments Easily
If you don't like how precisely you must mouse in Microsoft Word 2008 to delete comment balloons, note that you can Control-click (right-click) a balloon to pop up a contextual menu. From the menu choose Delete Comment, and you're done.
Also, to get rid of all comments at once, choose Tools > Customize Keyboard and set up a keyboard shortcut to go with the DeleteAllComments command, available in the Tools category. Oddly, there's no Delete Comment keyboard customization option that I can find.