Apple Announces Next-Day Support on eWorld -- Ten months after introducing eWorld as its own online service, Apple is finally rolling out official forum-based online support. "Ask Apple" promises official responses from Apple support professionals by the next business day at no cost (other than normal eWorld subscription fees), and is being rolled into Apple's existing eWorld forum and support offerings. Online support is certainly cheaper for Apple than telephone support and is in many ways a more efficient means of dealing with customer support issues. We applaud Apple for making this move but have only one question: why did this take so long? [GD]
Opening a Folder from the Dock
Sick of the dock on Mac OS X Leopard not being able to open folders with a simple click, like sanity demands and like it used to be in Tiger? You can, of course click it, and then click again on Open in Finder, but that's twice as many clicks as it used to be. (And while you're at it, Control-click the folder, and choose both Display as Folder and View Content as List from the contextual menu. Once you have the content displaying as a list, there's an Open command right there, but that requires Control-clicking and choosing a menu item.) The closest you can get to opening a docked folder with a single click is Command-click, which opens its enclosing folder. However, if you instead put a file from the docked folder in the Dock, and Command-click that file, you'll see the folder you want. Of course, if you forget to press Command when clicking, you'll open the file, which may be even more annoying.
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