Apple Announces Next-Day Support on eWorld -- Ten months after introducing eWorld as its own online service, Apple is finally rolling out official forum-based online support. "Ask Apple" promises official responses from Apple support professionals by the next business day at no cost (other than normal eWorld subscription fees), and is being rolled into Apple's existing eWorld forum and support offerings. Online support is certainly cheaper for Apple than telephone support and is in many ways a more efficient means of dealing with customer support issues. We applaud Apple for making this move but have only one question: why did this take so long? [GD]
Viewing Wi-Fi Details in Snow Leopard
In Snow Leopard, hold down the Option key before clicking the AirPort menu. Doing so reveals additional technical details including which standards, speeds, and frequencies you're using to connect, as well as what's in use by other networks. With the Option key held down and with a network already joined, the AirPort menu reveals seven pieces of information: the PHY Mode, the MAC (Media Access Control) address, the channel and band in use, the security method that's in use, the RSSI (Received Signal Strength Indication) measurement, the transmit rate, and the MCS Index. In Leopard, some, but not all, of these details are revealed by Option-clicking the AirPort menu.
Apple Announces Next-Day Support on eWorld
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