This article originally appeared in TidBITS on 2016-11-18 at 7:42 a.m.
The permanent URL for this article is: http://tidbits.com/article/16909
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Apple Launches iPhone 6 Plus Multi-Touch Repair Program

by Josh Centers

After much consternation from the user community, Apple has finally created a repair program for iPhone 6 Plus phones [1] suffering from what has been dubbed “touch disease.” Symptoms include flickering and erratic multi-touch behavior. Other iPhone models are not covered by the program, but we haven’t heard of problems beyond the iPhone 6 Plus.

[image link] [2]

Apple claims the problems are associated with “being dropped multiple times on a hard surface and then incurring further stress on the device,” which seems a bit like blaming the victim. Adam Engst’s father’s iPhone 6 Plus succumbed to touch disease recently, despite having been protected by a wraparound case and generally treated well.

If your iPhone 6 Plus is exhibiting flickering and erratic multi-touch behavior, but is otherwise in good working order with no screen cracks, Apple will fix the problem for $149. You can schedule an appointment with an Apple Authorized Service Provider or the Genius Bar at your nearest Apple Store, or you can contact Apple Technical Support [3]. As always, be sure to back up your iPhone to iTunes or iCloud before you take it in for service.

If you already paid for a repair from Apple or an Apple Authorized Service Provider, Apple will contact you to reimburse you for the cost of the repair minus the $149 service price. Should you not hear from Apple, or if you paid for a repair elsewhere, contact Apple [4].

[1]: http://www.apple.com/support/iphone6plus-multitouch/
[2]: http://tidbits.com/resources/2016-11/Touch-Disease-reapir-program.png
[3]: https://getsupport.apple.com
[4]: https://getsupport.apple.com