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Apple Pulls LG UltraFine 5K Display Reviews

[Retraction: Since it has come to our attention, and we have confirmed via the Internet Archive’s Wayback Machine, that Apple never opened reviews on the LG UltraFine 5K Display store page, we are retracting our criticism of Apple’s assumed behavior. We regret the error. See Retracting Criticism of LG UltraFine 5K Display Review Removal for a full discussion. –Adam Engst]

Reddit user michael_emery points out that Apple has removed all user reviews for the LG UltraFine 5K Display from its Apple Store page after a barrage of negative reviews. User-reported problems include failure to wake from sleep, Macs crashing when reconnecting the monitor, Macs becoming unresponsive, and various Touch Bar issues while the display is connected. Until more is known and solutions appear, we recommend delaying purchases of the LG UltraFine 5K Display. And, frankly, this is bush-league behavior on Apple’s part. If these problems are real, the reviews should stay, or Apple should stop selling the monitor. If the problems are coincidental, Apple should provide a public statement and support for those who have purchased the nearly $1000 screen.favicon follow link


Comments about Apple Pulls LG UltraFine 5K Display Reviews
(Comments are closed.)

Chris Pepper  An apple icon for a TidBITS Staffer 2017-01-23 15:09
Wow. Feeling lucky now - I haven't had any trouble. But I never let my Macs sleep, and don't use the UF 5K every day.
David Price  An apple icon for a TidBITS Supporter 2017-01-23 15:36
Our favorite fruit company is moving to the dark side . . .
They can be incredibly petty at times. I use Goggle Phone for my minimal phones needs, so I've been using a 4S iPhone just for listening to music and audiobooks. It worked fine for that purpose.

Several months back, Apple sent a security update so I downloaded it. Tens hours of rebooting commenced followed by a very dead device. So took it out to the Apple store.

Their answer? Yes the security update killed it but that's not our fault as it was an old device and it's up to you to know when not to update. Huh?

As I was leaving quite pissed off, I heard a woman telling the scheduler that her iPhone would no longer boot up after a software update...
jschenck  2017-01-23 20:14
I've considered buying the 15" and the LG 5K monitor to replace my 2010 MacBook Pro. Maybe I need to wait a bit longer! Will be interested to learn more.
B. Jefferson Le Blanc  2017-01-24 14:36
I suspect it's a power issue of some kind. I had plenty of those with my 2013 27" iMac when I first got it. And it still happens from time to time. The Thunderbolt cables fall out easily if I move the iMac even slightly; accidental drive disconnects often freeze the computer. It seems likely that the LG monitor is not well tuned for Mac laptops and/or that Macs are not well tuned for the LG monitors, electronically speaking. An old-fashioned solution in this situation is to reset the System Management Controller (SMC). Directions for doing so for most Macs can be found here: This may not prevent the problem from occurring again, but it will clear up any residual power issues after it happens.
Maybe they are just going to present some alternate facts about the monitors.