Yet another Apple Web server has appeared, and this one feels like the best yet. <www.info.apple.com> contains information about Apple, including new product releases (a good way to find answers to questions such as how to upgrade to System 7.5, also see Tonya's article below), and links to FTP sites for software updates.
My favorites are the Apple Tech Info Library, complete with a decent searching mechanism, and, under Apple Related Web Pages, sections from each of the Tech Support teams at Apple. These sections all contain answers to the top ten questions received by the Apple support folks, the latest software updates appropriate to each area, and various tips and useful bits of information. This is good stuff, and Apple should be commended for finally putting up a server that might reduce the support load. Finally, in a nice change for Apple, there's a way to submit bugs - I don't have one handy to test with, but even if it's a one-way process, I see a bug reporting mechanism as a positive and welcome move. [ACE]