Submitting to TidBITS -- I just ran into a situation that I feel bad about, and I hope this note might help matters in the future. Someone sent me email about a product he had used and liked, and several issues later, Mark independently wrote an article about the same product. This guy justifiably felt a little miffed that we'd ignored him, and I don't like hurting people's feelings. The problem is that I get a lot of mail, often well over a hundred messages a day via the Internet. I also get mail via CompuServe and America Online (but would prefer not to - please use the Internet gateways if you can) that I check less frequently. If someone sends me a message telling me about a new product, or some new Internet resource for Mac users, or something like that, it's likely to be filed away for future reference. We are currently talking about new ways of storing away all the information that comes in via email, but for now, we're more likely to use information that already resembles a MailBIT or article (it helps especially if you check both sides of any issues and include contact information and especially email addresses). It's also a good idea to ask first about article ideas, just to make sure there's no duplication of effort. [ACE]