Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <firstname.lastname@example.org> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Edit Remote Files in Your Favorite Utility with Fetch
If you use the Fetch FTP client and want to, for instance, edit remote .html files with one application but .css files with another, you can set this up easily: In Fetch, select a .html file and click the Get Info button on the toolbar. In the Get Info window, in the Transfer Option section, choose your desired program from the "Edit files like this with" pop-up menu. Repeat the procedure for a .css file, and you're ready to go!
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