Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <firstname.lastname@example.org> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
New Documents in Snow Leopard's TextEdit
In the Snow Leopard version of TextEdit, you can now create a new document by Control-clicking TextEdit's Dock icon (when it's running), and choosing New Document from the pop-up menu. This isn't a major feature, of course, since you can also just press Command-N while in TextEdit, but consider Control-clicking other applications' Dock icons to see what functions they might make available.