Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <firstname.lastname@example.org> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Copy Disk Image as Folder
When you open a .dmg file, a disk image is mounted. You are then generally supposed to copy the contents of that disk image to your hard drive (to your Desktop, your Applications folder, or wherever). But what if you want to copy the whole disk image, including all its contents, as a folder? Hold the Option key, and drag the "proxy icon" in the title bar of the disk image window to the destination in the Finder.