Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <firstname.lastname@example.org> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Open Links from Mail in the Background
Tired of switching back and forth between Mail and your Web browser every time you click a link in a TidBITS issue or other email message? Here's an easy workaround. Hold down the Command key when you click links in Mail to open them in your browser without switching away from Mail. That way you can keep reading in Mail and then read all the Web pages you've opened.