Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <firstname.lastname@example.org> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Stylin' a Word Comment Balloon
If you work with Word's Comment feature, you may find that the comment-balloon text is too small to work with, or you may just want some variety. To modify the style, choose Format > Style. From the List pop-up menu, choose All Styles. Select Balloon Text from the Style list. Modify the style as you like, and then click Apply. I like Arial Narrow, 12 point.