Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <email@example.com> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Add Hyperlinks to TextExpander Snippets
You can include a clickable link in a TextExpander snippet. Here's how:
- Create a new snippet.
- From the Content menu (just above the snippet body), choose Content: Formatted Text, Picture.
- Put a full URL in the snippet body, such as http://www.smilesoftware.com/
- Control-click the link text and choose Make Link from the pop-up menu.
After you've made the link, you can replace the visible URL with other text. Just put your cursor in the active link text and make changes as you would with any other text.