Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <email@example.com> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Use Expose to Open Files Quickly
Looking for an easy way to drag a file into a hidden application? First enter Expose's All Windows mode by hitting F9, then hover over an application's window while dragging your file, pause for a moment (or press the Space bar) and that window will spring to the foreground enabling you to open the file within that application.
Visit plucky tree