Software and Support -- We've been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <firstname.lastname@example.org> and I'll use them in the article, although I probably won't be able to reply to each one individually. [ACE]
Increase Boom Volume Quickly
If you're using Boom to increase the volume on your Mac, you can change the amount to which Boom increases the volume quickly in two ways. Either use the slider available from Boom's menu bar icon, or enable and set hotkeys (Command-Shift-+ and Command-Shift-- by default). Then, when you need that push to 11, more volume is available at the click of the mouse or tap of the keyboard.
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