Director of Technical Services, Baka Industries Inc.
The LaserWriter Pro 810 printer was on quality hold for several weeks while Apple investigated an unusual number of problem reports, but the company has announced that the printer is again available. Users reported problems with fuser life, manual feed skew, and print quality. The LaserWriter Pro 810, a large printer almost identical to the discontinued Compaq PageMarq printers, offers high speed output (up to 20 pages per minute) and high resolution (400 to 800 dots per inch), as well as extensive paper-handling capabilities and large-format (11 x 17 inch) printing.
LaserWriter Pro 810 owners whose fusers fail prematurely may obtain a replacement at no cost. (The printer's page count must be less than 100,000.) The fuser assembly is the component that melts the tiny plastic toner pellets onto the paper. Also, users experiencing paper skewing and misfeeds when using the manual feed may obtain a new manual feed guide. Apple is negotiating for an improved toner cartridge to improve overall print quality, and will release details as available.
Other than the toner, improved LaserWriter Pro 810s should already be making their way through the dealer channels, and repair parts should now be available as well. If you have a LaserWriter Pro 810 with one of these problems, contact your service provider for assistance. Apple customers in the U.S. can call 800/SOS-APPL with any questions.
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