Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.

 

 

Pick an apple! 
 
Two Shortcuts for App Exposé

If you want to see all the windows for a particular app via App Exposé, there are two hidden shortcuts. For either, start by pressing Command-Tab to bring up the app switcher. Then, while still holding down the Command key, press either the 1 key or the up arrow. That puts you into App Expose mode, with all of an app's windows showing, and recent documents in a row across the bottom of the screen. Let up on the Command key, and then you can press Tab to cycle through all the running apps.

Submitted by
Steven Bytnar

 
 

Apple's Unfair Parts Policy

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Recently, my Apple CD-ROM drive's eject mechanism failed. The warranty had expired. I took it to my authorized Apple dealer for service. The technician there identified a gear, whose cost he estimated to be $5, as the faulty part.

Apple, however, absolutely refuses to sell its dealers anything but the entire drive mechanism (that is everything except the power supply and case), whose cost is approximately $500. This cost is borne by the customer.

A call to 800/SOS-APPL, Apple's hotline, put me in touch with Scott, a polite young man who confirmed that Apple would not sell parts, but only the entire "module," which in this case is virtually the whole unit. Scott cited a corporate concern Apple had about complex inventories as its corporate reason for this policy.

Scott politely took a formal complaint from me to be forwarded to Apple management.

The Macintosh is a great product. It deserves to be backed by a fair and reasonable service parts policy.

Meanwhile, my friendly local Apple service technician is scouring the Earth for someone who will break the conspiracy and sell him the contraband $5 gear. If I sound a little bitter, I suppose I am, as any consumer would be in the face of a bald-faced corporate scam by a company he used to respect. For the $500 Apple wants me to pay for a $5 gear, I could easily buy a new CD-ROM drive. [Admittedly, at least you could get a better drive for the money, not that that's any consolation. -Adam]

I will even concede that Apple's "modules-only" policy may make sense for purely electronic modules such as motherboards. It does not make sense, however, for mechanical devices such as CD-ROM drives, as their mechanical components are subject to higher failure rates, by their very nature, than are electronics with no moving parts.

If you disagree with Apple's policy, I hope you call their 800 number or write them to let them know (politely, of course) that their policy is wrong. I also suggest avoiding the purchase of Apple peripherals with moving parts until their blatantly unfair and rapacious repair policy is rescinded. If this policy has caused you substantial, unfair costs, I hope you will join me in reporting it to your local consumer protection authority (in California, the Department of Consumer Affairs). Please also report your experience as I have on the net. Perhaps public embarrassment over a patently anti-customer policy will sway them to alter it.

 

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