Thoughtful, detailed coverage of the Mac, iPhone, and iPad, plus the best-selling Take Control ebooks.

 

 

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Extend Mac OS X's Screenshots

Mac OS X has a variety of built in screenshot methods. Here's a look at a few that offer more versatility than the basic full-screen capture (Command-Shift-3):

• Press Command-Shift-4 and you'll get a crosshair cursor with which you can drag to select and capture a certain area of the screen.

• Press Command-Shift-4-Space to select the entire window that the cursor is over, clicking on the window will then capture it. The resulting screenshot will even get a nice drop shadow.

• Hold down the Space bar after dragging out a selection window to move your selection rectangle around on the screen.

• Hold down Shift after dragging out a selection to constrain the selection in either horizontal or vertical orientation, depending on the direction of your drag.

• Hold down Option after dragging out a selection to expand the selection window around a center point.

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Global Village Provides Global Support

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According to the pop-media-business industry, this is the age of customer service. Whether this is true because the media said so or because it just happened, many companies have been placing an emphasis on happy customers. Lori Chavez of Global Village recently posted a message to the Internet encouraging customers to contact Global Village using a wide variety of communication mechanisms. We are especially pleased with their interest in providing support via many electronic services and hope more companies follow Global Village's example in making support widely available and encouraging deserved praise and complaints. Here's the post:

Global Village encourages any Global Village customer who has any problems whatsoever with our products to contact us immediately via any communications mechanism available:

GLOBALVILLAG@applelink.apple.com
FMJM51A at Prodigy
GO GLOBAL for the Global Village CompuServe forum
75300.3473@compuserve.com
globalvill@aol.com
415/390-8300
415/390-8282 (fax)
Global Village Communications
685B East MiddleField Road
Mountain View, CA 94043
Message in a bottle: Pacific Ocean

We are here to serve our customers and if we don't do that job well, complaints on the networks are deserved. We don't mind positive comments when we do things right either!

 

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