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Walnut Creek Fiasco

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Walnut Creek Fiasco -- Dale Baker writes:

I thought I'd mention that Walnut Creek CD-ROM does not even own a Macintosh and when I spoke to the tech support guy he said "I wish we didn't even sell Mac CD-ROMs." This was after I immediately called about the Garbo CD-ROM (as mentioned in TidBITS-148).

Walnut Creek could not tell me why I was unable to see any files in the window to access the disc. Eventually I found that if I went through a file dialog box that I could find the programs; however I still had to convert from MacBinary and decompress the files.

I wasn't impressed (to say the least) and am waiting for my copy of the Info-Mac CD. I expect it to be better due to the fact that Mac users created it for a Mac, on a Mac. Thank the gods for HFS CD-ROMs!

I would steer Mac users clear of Walnut Creek until there has been a clear statement that they support Macintosh and own at least one Mac on which they test their product before selling it.

Information from:
Dale Baker -- BAKER1326@iscsvax.uni.edu

 

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