Apple Support -- A friend writes in response to Tonya's query about how Apple would restrict toll-free support to people who buy through the new Apple Catalog: "I used to work on the System 7 upgrade answer line so I may be able to answer your question. Users who purchase items mail-order will have to provide their serial number, which will be their ticket into the support line. If you don't have the magic number, you will be referred to the usual avenues of support, dealers, user groups, and so on."
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Multi-Monitor iChat in Snow Leopard
In Snow Leopard, on a multiple-monitor system where you're using screen sharing over iChat, dragging the tiny inset preview of your own screen to another monitor shifts the remote screen to that monitor.