After reading "Apple in 1998: Retreat or Focus?" in TidBITS 416, Scott Coats offers some background on how Apple hired people to maintain Macs in at least some major retail stores: "Apple for years subcontracted responsibility for maintaining the Performa line (Sears, CompUSA, etc.) to AAPRs (Apple Authorized Product Reps) who were hired and trained by ADIA, a temp agency. Hiring was done over the phone by asking such minimal questions as 'How do you check to see how much RAM a Mac has?' The training consisted of a three-ring binder of outdated sales materials and a subscription to the Apple MailBox program. With absolutely no incentive to keep up to date, there was little reason to believe that the field reps were doing so. As a participant in the program, I can assure you that the training received and level of supervision were dismal at best. AAPRs were paid a flat $15 per stop, regardless of the time spent at the store. For Apple to farm out the representation of their product was negligent and no doubt contributed to the hard feelings between retailers and Apple."
Viewing Wi-Fi Details in Snow Leopard
In Snow Leopard, hold down the Option key before clicking the AirPort menu. Doing so reveals additional technical details including which standards, speeds, and frequencies you're using to connect, as well as what's in use by other networks. With the Option key held down and with a network already joined, the AirPort menu reveals seven pieces of information: the PHY Mode, the MAC (Media Access Control) address, the channel and band in use, the security method that's in use, the RSSI (Received Signal Strength Indication) measurement, the transmit rate, and the MCS Index. In Leopard, some, but not all, of these details are revealed by Option-clicking the AirPort menu.
- Apple in 1998: Retreat or Focus? (09 Feb 98)