After reading "Apple in 1998: Retreat or Focus?" in TidBITS 416, Scott Coats offers some background on how Apple hired people to maintain Macs in at least some major retail stores: "Apple for years subcontracted responsibility for maintaining the Performa line (Sears, CompUSA, etc.) to AAPRs (Apple Authorized Product Reps) who were hired and trained by ADIA, a temp agency. Hiring was done over the phone by asking such minimal questions as 'How do you check to see how much RAM a Mac has?' The training consisted of a three-ring binder of outdated sales materials and a subscription to the Apple MailBox program. With absolutely no incentive to keep up to date, there was little reason to believe that the field reps were doing so. As a participant in the program, I can assure you that the training received and level of supervision were dismal at best. AAPRs were paid a flat $15 per stop, regardless of the time spent at the store. For Apple to farm out the representation of their product was negligent and no doubt contributed to the hard feelings between retailers and Apple."
Copy Excel Selection as a Picture
Want to show someone a chunk of an Excel spreadsheet via email or iChat? You could take a screenshot, but if you want to show just a portion of the Excel window and you don't use a utility like Snapz Pro, you can do this right from within Excel 2008. Make a selection, hold down the Shift key, and choose Copy Picture from the Edit menu. You can select whether the selection will be rendered as though it was shown on screen or as though it was printed. Then just switch to your desired destination and paste.
- Apple in 1998: Retreat or Focus? (09 Feb 98)