After reading "Apple in 1998: Retreat or Focus?" in TidBITS 416, Scott Coats offers some background on how Apple hired people to maintain Macs in at least some major retail stores: "Apple for years subcontracted responsibility for maintaining the Performa line (Sears, CompUSA, etc.) to AAPRs (Apple Authorized Product Reps) who were hired and trained by ADIA, a temp agency. Hiring was done over the phone by asking such minimal questions as 'How do you check to see how much RAM a Mac has?' The training consisted of a three-ring binder of outdated sales materials and a subscription to the Apple MailBox program. With absolutely no incentive to keep up to date, there was little reason to believe that the field reps were doing so. As a participant in the program, I can assure you that the training received and level of supervision were dismal at best. AAPRs were paid a flat $15 per stop, regardless of the time spent at the store. For Apple to farm out the representation of their product was negligent and no doubt contributed to the hard feelings between retailers and Apple."
Copy Disk Image as Folder
When you open a .dmg file, a disk image is mounted. You are then generally supposed to copy the contents of that disk image to your hard drive (to your Desktop, your Applications folder, or wherever). But what if you want to copy the whole disk image, including all its contents, as a folder? Hold the Option key, and drag the "proxy icon" in the title bar of the disk image window to the destination in the Finder.
- Apple in 1998: Retreat or Focus? (09 Feb 98)