Apple has announced an iBook Logic Board Repair Extension Program for some iBook models made between May 2002 and April 2003 which suffer from specific problems with the built-in and/or external display including a blank screen at startup, lines on the screen, scrambled video, or intermittent video. Once Apple determines a specific iBook is affected by the display problem, it will repair or replace the iBook's logic board at no charge. Apple says customers who have already been charged for repair of this problem will be contacted and reimbursed.
The specific iBook models affected have serial numbers ranging from UV220XXXXXX to UV318XXXXXX and are sometimes called by the following model names:
- iBook (14.1 LCD 32 VRAM)
- iBook (32 VRAM)
- iBook (Opaque 16 VRAM)
- iBook (14.1 LCD 16 VRAM)
- iBook (16 VRAM)
To participate in the program, customers need to contact an Apple support representative or an Authorized Apple Service Provider; in the U.S., customers can call 800/275-2273 to locate a service provider. The repair program will be available for three years after the first retail sale of an affected iBook, although Apple says it may provide further repair extensions if necessary.