Macworld has done a huge survey of over 5,000 Macintosh users to see what they liked - and didn't like - about their Macs. The survey's findings on satisfaction and reliability, repair incidents, and quality of customer service are fascinating, and be sure to read Dan Miller's thoughts about what it all means as well. Unsurprisingly, respondents were much happier with their Macs than with their PCs, even when the PC was the primary computer, with 85 percent of Macs being rated as 9 or 10 out of 10, and only 15 percent of PCs receiving the same ranking. That's even though about 25 percent of the Macs had a problem that sidelined them for a day or more. Dan suggests that the reason is that people were highly satisfied with the service they received when having their Macs repaired - a likely possibility.
Open Files with Finder's App Switcher
Say you're in the Finder looking at a file and you want to open it with an application that's already running but which doesn't own that particular document. How? Switch to that app and choose File > Open? Too many steps. Choose Open With from the file's contextual menu? Takes too long, and the app might not be listed. Drag the file to the Dock and drop it onto the app's icon? The icon might be hard to find; worse, you might miss.
In Leopard there's a new solution: use the Command-Tab switcher. Yes, the Command-Tab switcher accepts drag-and-drop! The gesture required is a bit tricky. Start dragging the file in the Finder: move the file, but don't let up on the mouse button. With your other hand, press Command-Tab to summon the switcher, and don't let up on the Command key. Drag the file onto the application's icon in the switcher and let go of the mouse. (Now you can let go of the Command key too.) Extra tip: If you switch to the app beforehand, its icon in the Command-Tab switcher will be easy to find; it will be first (or second).
Published in TidBITS 884.
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Macworld's State of the Mac Reliability Survey
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