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		<title>TidBITS: Comments on Are You Getting the Bandwidth You’re Paying For?</title>
		<link>http://tidbits.com/</link>
		<description>After being disappointed with the performance of his Internet connection, Adam Engst spent several weeks getting a new cable, upgrading to a higher service level, and swapping cable modems before Time Warner was able to provide the bandwidth he had been promised. It’s worth checking your Internet connection and making sure you’re getting what you’re paying for — read on for Adam’s advice on the best way to proceed.</description>
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		<copyright>Copyright 2012 TidBITS Publishing Inc.</copyright>
		<pubDate>Sun, 19 Aug 2012 00:00:00 EDT</pubDate>
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			<title><![CDATA[Comment from Adam Engst]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_15402</link>
			<pubDate>Sun, 19 Aug 2012 17:49:03 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_15402</guid>
			<author><![CDATA[comments@tidbits.com (Adam Engst)]]></author>
			<description><![CDATA[As a coda to this story, I discovered that problems with some (but not all) incoming CrashPlan backups turned out to be related to my new cable modem acting as a full router, thus causing my AirPort Extreme to report double NAT errors. Everything apart from CrashPlan worked fine, so it took some time to zero in on the problem. Once I realized, I was able to log into the modem and put it in bridge mode, so the AirPort Extreme handled all the NAT and DHCP work for my network again, and CrashPlan started working perfectly again.]]></description>
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			<title><![CDATA[Comment from Curtis Wilcox]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_15039</link>
			<pubDate>Wed, 25 Jul 2012 17:41:54 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_15039</guid>
			<author><![CDATA[comments@tidbits.com (Curtis Wilcox)]]></author>
			<description><![CDATA[Oh, but "only" 92Mbit/s and 135Mbit/s on uploads. Not sure why the difference in upload rates, it's not an asymmetrical network.]]></description>
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			<title><![CDATA[Comment from Curtis Wilcox]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_15038</link>
			<pubDate>Wed, 25 Jul 2012 17:40:18 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_15038</guid>
			<author><![CDATA[comments@tidbits.com (Curtis Wilcox)]]></author>
			<description><![CDATA[They clearly work at a university but it's fairly typical for on-campus housing to be on the same network.  The network is usually included in the cost of housing like heat and electricity. If the Ethernet cabling in the walls and switches in the closets are new enough to support it, hundreds of megabits per second, at least for on-campus traffic, is fairly common. If the university is on Internet2 and the destination is also on Internet2 or peered with it, you can get that kind of performance beyond the campus as well.<br><br>Of course in the dorms you have of people all competing for that bandwidth. Universities often have to do things to manage dorm network traffic to make sure there's enough to go around that they don't do on the non-residential parts of the network.<br><br>From my university office, connecting to speedtest servers hosted in the same city, I got 209Mbit/s on one and 535Mbit/s on another!<br>]]></description>
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			<title><![CDATA[Comment from Betty]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_15036</link>
			<pubDate>Wed, 25 Jul 2012 11:38:52 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_15036</guid>
			<author><![CDATA[comments@tidbits.com (Betty)]]></author>
			<description><![CDATA[How much do you pay for that [besides tuition], or is it a job perk?]]></description>
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			<title><![CDATA[Comment from Betty]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_15035</link>
			<pubDate>Wed, 25 Jul 2012 11:30:40 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_15035</guid>
			<author><![CDATA[comments@tidbits.com (Betty)]]></author>
			<description><![CDATA[We have basic DSL. I refuse to pay the outrageous prices for faster speed in the US. Since my email is in Spain, I get their local ads. Last week showed 15 euros/mo for triple play broadband--TV, phone, Internet at 20Mbps or 25 euros for 40Mbps, both increasing by 5 euros after a few months. Comcast charges $68/mo for 12Mbps broadband here.<br><br>According to New America Foundation, cost of connectivity in the US is high, while speeds are low, http://is.gd/0iwHxj-. DSL could support 20-40Mbps service--even up to 80Mbps--but Verizon only offers up to 2Mbps here for $35+ and claims it's impossible to get faster speeds on DSL. They won't install FIOS because "nobody lives around here". We've had the tech out here a half dozen times to get our DSL up to 500Kbps. <br><br>Broadband in the United States is both pathetic and exorbitantly expensive. No matter what the techs do, it will not improve price/speed when the providers care more about their bottom lines than the customers.]]></description>
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			<title><![CDATA[Comment from Adam Engst]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14943</link>
			<pubDate>Tue, 17 Jul 2012 16:16:08 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14943</guid>
			<author><![CDATA[comments@tidbits.com (Adam Engst)]]></author>
			<description><![CDATA[175 Mbps bidirectional? Man, talk about rubbing it in! :-)]]></description>
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			<title><![CDATA[Comment from Adam Engst]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14942</link>
			<pubDate>Tue, 17 Jul 2012 16:15:13 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14942</guid>
			<author><![CDATA[comments@tidbits.com (Adam Engst)]]></author>
			<description><![CDATA[That's great advice, Dennis - thanks!<br><br>In this case, I was certain there were no gas lines (since we don't have gas in the neighborhood) so the main question was the electric lines. I wasn't very impressed with the guys doing the trenching - they just had a cheap metal detector for finding wires and they never really found the electric, so they just got lucky missing it or not going too deep.<br><br>They did cut the wire to our driveway buzzer (this great thing the previous owner put in that tells us when someone is coming down our driveway, so we can ignore car noises coming up the road outside) but were luckily able to find the break and fix it. It took hours, and a lot of my time as well.]]></description>
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			<title><![CDATA[Comment from e]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14941</link>
			<pubDate>Tue, 17 Jul 2012 15:47:13 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14941</guid>
			<author><![CDATA[comments@tidbits.com (e)]]></author>
			<description><![CDATA[I haven't tested my speed @ home, but at work (a University) I regularly get 175mbps in both directions... hard to find fault with that.]]></description>
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			<title><![CDATA[Comment from Dennis B. Swaney]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14937</link>
			<pubDate>Tue, 17 Jul 2012 10:03:52 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14937</guid>
			<author><![CDATA[comments@tidbits.com (Dennis B. Swaney)]]></author>
			<description><![CDATA[Frank, didn't you mean  811 ?]]></description>
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			<title><![CDATA[Comment from Dennis B. Swaney]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14936</link>
			<pubDate>Tue, 17 Jul 2012 10:02:13 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14936</guid>
			<author><![CDATA[comments@tidbits.com (Dennis B. Swaney)]]></author>
			<description><![CDATA[Adam, <br>In regard to trenching, there is the 811 number to call and have buried utilities identified. See  <a href="http://www.call811.com/state-specific.aspx">http://www.call811.com/state-specific.aspx</a>  for specific state info.]]></description>
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			<title><![CDATA[Comment from Frank S Streeter]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14935</link>
			<pubDate>Tue, 17 Jul 2012 09:58:06 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14935</guid>
			<author><![CDATA[comments@tidbits.com (Frank S Streeter)]]></author>
			<description><![CDATA[Adam - you must use DIGSAFE before you start trenching!! Call 611, but otherwise you will be liable for anything you accidentally cut, which could include gas lines, and there are lots of them out there.]]></description>
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			<title><![CDATA[Comment from Dave Price]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14932</link>
			<pubDate>Tue, 17 Jul 2012 08:51:51 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14932</guid>
			<author><![CDATA[comments@tidbits.com (Dave Price)]]></author>
			<description><![CDATA[I've used Charter Communications since it came to my town in the early 90's. Their base plan now offers 30mbps. I wasn't getting it... checked with an very good support person who said I'd never get it with my old cable modem. He said I needed to get a modem that supports DOCSYS3. I asked him which brands Charter supports and he suggested Motorola. I bought a Surfboard SB6121 at Best Buy for about $100 and that solved my problem!]]></description>
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			<title><![CDATA[Comment from JohnB (SciFiOne)
]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14925</link>
			<pubDate>Mon, 16 Jul 2012 23:20:48 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14925</guid>
			<author><![CDATA[comments@tidbits.com (JohnB (SciFiOne)
)]]></author>
			<description><![CDATA[Charter Comm now has 100mbs but it is $90/mo. I'll stick with my 30/4 which is what the test gave me.<br>]]></description>
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			<title><![CDATA[Comment from paulguinnessy]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14923</link>
			<pubDate>Mon, 16 Jul 2012 22:36:44 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14923</guid>
			<author><![CDATA[comments@tidbits.com (paulguinnessy)]]></author>
			<description><![CDATA[I was surprised how fast RCN cable was compared to Verizon. For years I thought FiOS would be better but it turns out not to be the case, especially with the sneaky way Verizon keep adding fees. Instead RCN its a flat $50 per month for 50 Mps.]]></description>
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			<title><![CDATA[Comment from pacoT]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14908</link>
			<pubDate>Sun, 15 Jul 2012 10:21:56 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14908</guid>
			<author><![CDATA[comments@tidbits.com (pacoT)]]></author>
			<description><![CDATA[that was a very interesting read. about the service "FREE" in france.  In my previous comment, I forgot to mention VirginMedia is in UK.  <br>It's hard NOT to feel that we're falling behind....when the carriers are not offering the current technology (ie; 100mbps down for home, Unlimited for 4G mobile)  thanks for keeping the discussion going , i appreciate.]]></description>
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			<title><![CDATA[Comment from Kirk McElhearn]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14906</link>
			<pubDate>Sat, 14 Jul 2012 17:27:38 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14906</guid>
			<author><![CDATA[comments@tidbits.com (Kirk McElhearn)]]></author>
			<description><![CDATA[Interesting. For me in France - with Free now, but with Orange for many years before - my maximum bandwidth is rock solid. Currently, I get 1.1 MB/sec - and I can test this easily by downloading something from Apple's servers. I never get more, but I never get less either (ie, my maximum is never less).]]></description>
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			<title><![CDATA[Comment from david cuddy]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14905</link>
			<pubDate>Sat, 14 Jul 2012 12:18:21 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14905</guid>
			<author><![CDATA[comments@tidbits.com (david cuddy)]]></author>
			<description><![CDATA[Bandwidth is bandwidth, but the way that a browser utilizes the bandwidth can make a difference in perceived response speed. A typical web page might comprise content from dozens (sometimes hundreds) of different web servers. In order to render the page, the browser needs to establish TCP/IP connections to each of these servers, often multiple connections to each server, to retrieve all the HTML eye candy. A 'clever' browser (or other internet app) can employ various techniques to manage these many TCP connections in parallel, or piggyback multiple connections on a single TCP socket. These optimizations can get a web page to load faster over the same 'bandwidth'.<br><br>Google/Chrome has been experimenting with an improvement to the HTTP protocol known as SPDY ('speedy') which claims to improve web page load times. It's a double-ended protocol - both the browser and the web server have to implement it. Both Chrome and Firefox V11+ support SPDY. It remains to be seen whether it will garner widespread adoption on the web servers of the world.<br><br><a href="http://www.chromium.org/spdy/spdy-whitepaper">http://www.chromium.org/spdy/spdy-whitepaper</a><br><br>As Adam points out, what you read on speedtest.net was an ad. However, you might detect faster load times with Chrome (compared to Safari) IF you have SPDY enabled on Chrome AND if you are connecting to SPDY-enabled websites. Personally, I've never noticed any difference over my 20/0.5 Mbps Rogers internet service.]]></description>
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			<title><![CDATA[Comment from Sanford Lung]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14901</link>
			<pubDate>Fri, 13 Jul 2012 16:46:22 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14901</guid>
			<author><![CDATA[comments@tidbits.com (Sanford Lung)]]></author>
			<description><![CDATA[Time-Warner's franchisee in Hawaii, Oceanic Cable said to my inquiry about upgrading my cable modem to a DOCSIS 2 or better that while they would exchange my DOCSIS1 (it's been more than 5 years on the account) for another, there is no guaranty that I'd get a higher spec'd box in exchange. I get 3 - 5 Mb/s down against the advertised 8 Mb/s. The arogance of monopoly.]]></description>
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			<title><![CDATA[Comment from Adam Engst]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14896</link>
			<pubDate>Fri, 13 Jul 2012 09:54:05 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14896</guid>
			<author><![CDATA[comments@tidbits.com (Adam Engst)]]></author>
			<description><![CDATA[The state of broadband in the US is pretty lame at times, though the physical and logistical and regulatory constraints are very different than in other countries. <br><br>Nevertheless, that's why I asked Kirk McElhearn to write about Free in France - good to make sure those in the US release what it could be like. <br><br><a href="http://tidbits.com/article/12969">http://tidbits.com/article/12969</a>]]></description>
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			<title><![CDATA[Comment from Adam Engst]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14895</link>
			<pubDate>Fri, 13 Jul 2012 09:51:57 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14895</guid>
			<author><![CDATA[comments@tidbits.com (Adam Engst)]]></author>
			<description><![CDATA[Yes, that's true - bandwidth is bandwidth. The claim on Speedtest.net about Chrome is just an ad. My experience is that which browser is fastest depends a little on which has been released most recently, but that all are fast enough that you won't really notice much difference any more.]]></description>
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			<title><![CDATA[Comment from Mike McDonnell]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14894</link>
			<pubDate>Fri, 13 Jul 2012 08:16:22 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14894</guid>
			<author><![CDATA[comments@tidbits.com (Mike McDonnell)]]></author>
			<description><![CDATA[Speedtest.net claims you get better performance with Google Chrome. I did not notice any differences from Safari compared to Chrome. <br><br>Should this matter? Bandwidth is bandwidth right?]]></description>
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			<title><![CDATA[Comment from pacoT]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14893</link>
			<pubDate>Fri, 13 Jul 2012 05:54:55 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14893</guid>
			<author><![CDATA[comments@tidbits.com (pacoT)]]></author>
			<description><![CDATA[I appreciate your article. Yet I'm saddened that we, in the US have to beg these unregulated behemoths of ISP cable companies to give us so little.<br><br>check out what VirginMedia broadband offers in the 100Mb/down category my friends! it's $26/mo for six months then goes up to $50 full  price! That hurts and makes me queasy as well.   No one in this country is getting 100mb/down ....it's not for sale. Nope.<br><br>We're getting bled dry like hydraulic brake lines and nothing can be done about it. Ill shut up now and go back to my 32mpbs/down connection which i know i should be greateful for.  Thank you Time warner. please dont censor me or throttle my bandwith!<br>]]></description>
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			<title><![CDATA[Comment from david cuddy]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14892</link>
			<pubDate>Thu, 12 Jul 2012 18:38:19 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14892</guid>
			<author><![CDATA[comments@tidbits.com (david cuddy)]]></author>
			<description><![CDATA[In addition to speedtest, another very useful network test tool is Berkeley's Netalyzer.<br><a href="http://netalyzr.icsi.berkeley.edu/">http://netalyzr.icsi.berkeley.edu/</a><br><br>It not only tests upload/download speeds, but measures network latency, jitter, health of your DNS servers, and even verifies accuracy of your computer's clock. <br>]]></description>
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			<title><![CDATA[Comment from Dave Sacher]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14891</link>
			<pubDate>Thu, 12 Jul 2012 16:38:56 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14891</guid>
			<author><![CDATA[comments@tidbits.com (Dave Sacher)]]></author>
			<description><![CDATA[Great info, Adam...and always glad to hear of a happy and satisfactory ending!  My two related bits:<br><br>Originally, I had DSL service from the phone company.  I upgraded twice, first from basic/starter 1.5 meg service to (quoted) seven meg, and finally to the "12 meg" service, which was the fastest available, due to my long distance from the telco switch.  Fortunately, I had an outstanding sales rep at Qwest, who advised me on the need to upgrade my DSL modem, each time I upgraded my connection speed.<br><br>About four months ago, my wife's medical chart analysis job was outsourced -- to our home.  Her new boss sent her an email indicating we would need 8 megs down, and two up.  My (now) CenturyLink DSL, which routinely clocked DL speeds between 8-10 megs, was woefully inadequate for uplink, at around 3/4 of a meg.  And due to my line distance from the CO, it was not going to get any faster!<br><br>With some trepidation, I called Comcast and inquired about their Business Internet service.  The sales rep was friendly and knowledgable, and sold me their basic package of 12/2, for around sixty bucks a month.  (My wife's job reimburses her; I was able to cancel DSL and save $65/month.)  I have to say, I have been VERY impressed with Comcast Business.  I've had "truck roll" two service calls, the first to replace the gateway box (a/k/a cable "modem") with a more robust model, and recently to have the outside cable from the pedestal to the house replaced.  (I wonder how long I will have to wait for burial services?)<br><br>The best part is, I am receiving download *and* upload speeds around 17 megs!  To borrow an ad slogan from McDonalds, "I'm lovin' it!"<br><br>- Dave in Denver, Colorado]]></description>
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			<title><![CDATA[Comment from SSteve]]></title>
			<link>http://db.tidbits.com/article/13113?rss#comments_14890</link>
			<pubDate>Thu, 12 Jul 2012 14:25:48 EDT</pubDate>
			<guid>http://tidbits.com/article/13113#comments_14890</guid>
			<author><![CDATA[comments@tidbits.com (SSteve)]]></author>
			<description><![CDATA[I always loved when an AT&T tech would come to my house. They were always knowledgeable and helpful.<br><br>One of the greatest things I did regarding my DSL service was to switch from AT&T to a local reseller. The service is still through AT&T but whenever I have an issue I call the reseller and talk to Bax. If the issue involves anything at AT&T he deals with them. Plus, AT&T said the fastest plan I could get was 1.5Mbps down/320kbps up (I live in a rural area). When I switched, the reseller set me up with 3Mbps/640kbps.]]></description>
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