'Make sure you also have the serial number for the Mac or iOS device that goes with the power adapter."
I hope they don't expect these to be accurate. We can't keep track of which adaptor originally came with which device. I know the higher power wall plugs came with iPads but that's the only clue we have.
They are probably using the serial number to keep track of how many replacements have been issued against each device. Assuming you registered the device in question, Apple can then keep track of specific individuals. Plus it's also a quick hoop to jump through that helps verify that people really want the adapter.
I found 11 of these plug adapters among my family's collection of Apple devices, including various MacBook models, Airport Express, iPods, docks, iPads and spare power adapters. I was able to take them in to a local Apple Authorised Service Provider (in Wellington, New Zealand - no Apple Stores here) and get free replacements without any serial numbers or even identifying myself. Took less than five minutes.
The form for doing it online requires a serial number for the product with which the plug adapter was supplied, and appears to only allow ordering one at a time, so it would be rather tedious if you have several.
Some of my plug adapters had no serial number associated with them, e.g. a 10W power adapter I bought as a spare for an iPad. I haven't found out what happens in that case if you can't get to an AASP.
No one yet has mentioned the little Apple rechargeable battery charger which has the same adapter but no serial number that I can see.
Sounds like taking it in to an Apple Store or authorized reseller would provide the best option for getting such a thing replaced.
Apple calls this part of the adapters the 'duck head'. I'm guessing that the two prongs are supposed to be the duck bills.
Quack! I wish we'd known that when writing - "duck head" is way more fun to write than "wall prong adapter."
I purchased a couple of Apple's international adapter kits years ago (Apple World Travel Adapter Kit, Part number: MD837AM/A I believe -- I don't have them ready at hand). Any idea whether I need to [and am able to] replace several of the "duck heads."
Yes, possibly. Some of them were included in the recall. It's worth checking into once you find yours.
I have the world travel adapter kit and I went to the Apple Store to get them replaced. They weren't very knowledgeable about the recall, and the genius had to go consult with the supervisor several times, but supposedly they ordered the affected units and will notify me when they come in.
An update: I received a notice that my replacement plugs are ready-one day after they were ordered.
I tried to print out this article --- and others --- but none of the pictures, jpgs or illustrations show up for the printed version.
For this article, I really want to have the illustration. is there a fix for printing articles?
I suspect you have a plug-in that's forcing https, and that breaks image display in our print view. So if you can just view the article using http (perhaps try a different browser), it should display the images when you click the On/Off toggle link in print view.