After much consternation from the user community, Apple has finally created a repair program for iPhone 6 Plus phones suffering from what has been dubbed “touch disease.” Symptoms include flickering and erratic multi-touch behavior. Other iPhone models are not covered by the program, but we haven’t heard of problems beyond the iPhone 6 Plus.
Apple claims the problems are associated with “being dropped multiple times on a hard surface and then incurring further stress on the device,” which seems a bit like blaming the victim. Adam Engst’s father’s iPhone 6 Plus succumbed to touch disease recently, despite having been protected by a wraparound case and generally treated well.
If your iPhone 6 Plus is exhibiting flickering and erratic multi-touch behavior, but is otherwise in good working order with no screen cracks, Apple will fix the problem for $149. You can schedule an appointment with an Apple Authorized Service Provider or the Genius Bar at your nearest Apple Store, or you can contact Apple Technical Support. As always, be sure to back up your iPhone to iTunes or iCloud before you take it in for service.
If you already paid for a repair from Apple or an Apple Authorized Service Provider, Apple will contact you to reimburse you for the cost of the repair minus the $149 service price. Should you not hear from Apple, or if you paid for a repair elsewhere, contact Apple.