TidBITS#1095/26-Sep-2011
========================
  Issue link: <http://tidbits.com/issue/1095>


  We range from the theoretical to the practical this week, with Glenn
  Fleishman floating a proposal for why some otherwise smart people seem
  incapable of using computers effectively, before we move on to Michael
  Cohen’s story of helping a friend upgrade to a new iMac — hint, it
  wasn’t simple, but probably not for the reasons you’d expect. Also
  this week, Glenn covers the announcement that OverDrive will start
  making Kindle-format ebooks available for libraries to lend, Joe
  Kissell looks at the CrashPlan Mobile iOS app that provides access to
  your backed-up data on CrashPlan Central, and we publish followup
  information about personal finance programs that could replace
  Quicken. Notable software releases this week include Thunderbolt
  Software and Display Updates, and Final Cut Pro X 10.0.1. 

Articles
    CrashPlan Mobile Lets You Take Your Backups with You
    More on Finding a Replacement for Quicken
    OverDrive Adds Kindle-Format Titles to Library Ebook Lending
    Mirror, Mirror in Your Brain, Can You Help the Computer Explain?
    Moving to a New Mac: Lessons Learned
    TidBITS Watchlist: Notable Software Updates for 26 September 2011
    ExtraBITS for 26 September 2011


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CrashPlan Mobile Lets You Take Your Backups with You
----------------------------------------------------
  by Joe Kissell <joe@tidbits.com>
  article link: <http://tidbits.com/e/12519>

  Code 42 Software has released CrashPlan Mobile, a free iOS app that 
  lets you access your CrashPlan Central backups with any iOS device. 
  (A separate version for Android devices is also available.) If you 
  back up your files in the way the app assumes, the effect can be 
  almost magical: near-instant access to any backed-up file, from any 
  of your computers that use CrashPlan, no matter where you are — 
  and even if the computer itself is offline. I tested the app on my 
  iPhone and iPad and it worked as advertised; I find it a highly 
  useful addition to my existing methods for accessing data remotely.

<http://itunes.apple.com/us/app/crashplan/id462565520?mt=8>
<https://market.android.com/details?id=com.code42.crashplan.android>

  This being version 1.0, CrashPlan Mobile lacks some important 
  features many people would like to see, so you should set your 
  expectations accordingly. (We understand that the company is hoping 
  to add at least some of these features to future versions.) 

* This app is for CrashPlan+ users who back up their computers to 
  CrashPlan Central, not for those who use only local or peer-to-peer 
  backups. 

* It works only if you secure your backups with your account password 
  (the default method); if you use a private password or private key 
  for greater security, the app does you no good at present. (This 
  should be obvious, but since your account password protects all your 
  backed-up data, make sure it’s a strong password!)

* You can access only the most recent versions of backed up files; 
  older versions, or files that were deleted from your computer before 
  your most recent backup, don’t show up in the app. 

* Although you can download any file and view common file formats such 
  as text, PDF, and graphics, some data formats (including audio and 
  video) can’t be viewed within CrashPlan Mobile. 

* The app is only a one-way conduit; it doesn’t let you back up 
  files from your iOS device to CrashPlan Central.

  Even with these limitations, though, it’s hard to complain. After 
  all, CrashPlan Mobile is free, and it adds a powerful capability to 
  my favorite online backup system. With time, it’s bound to become 
  more useful still. 


  ----
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More on Finding a Replacement for Quicken
-----------------------------------------
  by Adam C. Engst <ace@tidbits.com>
  article link: <http://tidbits.com/e/12520>

  In “Finding a Replacement for Quicken” (5 August 2011), we 
  presented some of the questions that you should ask yourself about 
  the features and capabilities that you need in a personal finance 
  package to replace Quicken 2007 (and earlier) now that Mac OS X 10.7 
  Lion has made that software obsolete. In addition, we asked you to 
  add to our list of questions in the comment section for that 
  article. Many of you did just that, and we bundled your questions 
  and ours into an email message that we sent to the 17 developers of 
  the possible Quicken replacement packages that we listed in the 
  article.

<http://tidbits.com/article/12392>

  Eight of the developers responded, and we have collated their 
  responses, which we present in “Follow-up to Finding a Replacement 
  for Quicken” (20 September 2011). This article won’t appear in 
  an email issue of TidBITS, since it’s just a big set of lists that 
  may grow if we hear back from additional developers. But if you’re 
  still looking for a personal finance program to take over your 
  financial needs from Quicken, hopefully this information will help 
  you narrow the list of candidates.

<http://tidbits.com/article/12503>


  ----
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OverDrive Adds Kindle-Format Titles to Library Ebook Lending
------------------------------------------------------------
  by Glenn Fleishman <glenn@tidbits.com>
  article link: <http://tidbits.com/e/12510>
  7 comments

  American public and school libraries will now be able to lend 
  digital copies of books via Amazon’s Kindle ecosystem of hardware 
  ebook readers and software apps for desktop and mobile operating 
  systems. But it’s not as marvelous as a quick read of the 
  headlines might imply. Amazon isn’t opening up their catalog of 
  Kindle titles. Rather, the Kindle connection is a deal between 
  Amazon and OverDrive, the dominant digital book lending system used 
  by over 11,000 public and school libraries in the United States. 
  (The company doesn’t break library types out by category. There 
  are over 9,000 discretely organized public library systems in 
  America, but nearly 100,000 school libraries.)

<http://overdrive.com/news/OverDrive-and-Amazon-launch-Kindle-compatibility-with-Library-eBooks>
<http://www.ala.org/ala/professionalresources/libfactsheets/alalibraryfactsheet01.cfm>

  Libraries contract with OverDrive, which in turn has negotiated 
  licenses with publishers. OverDrive makes software for Mac OS X, 
  Windows, and mobile platforms to provide limited-term use of 
  checked-out items, much the same as a physical library loan. The 
  firm started with locked WMA files for audiobooks, a format 
  supported only under Windows. OverDrive added MP3 versions in 2008, 
  long after the rise of the iPod, and, more recently, released iOS 
  and other mobile apps to enable direct download and playback without 
  syncing through iTunes. (In 2009, Matt Neuburg described his 
  frustrations with OverDrive’s process of checking out audiobooks 
  for Mac OS X in “A Silly Saga: How I Downloaded an Audio Book from 
  My Library.” Annoyingly, OverDrive hasn’t improved the process 
  in the last several years.)

<http://tidbits.com/article/10123>

  The company started offering ebooks for loan and online viewing in 
  the early 2000s, providing secured forms of Adobe PDF that, as with 
  audiobooks, could expire to enable short-term loans. It later added 
  Adobe’s secured EPUB format. This was a boon for mobile reading, 
  although OverDrive’s own readers leave much to be desired. 
  (Earlier this year, Michael Cohen described avoiding OverDrive’s 
  app for iOS, and using the free Bluefire EPUB and PDF viewer instead 
  in “OverDrive, Bluefire, and the EPUBlic Library,” 18 February 
  2011.)

<http://tidbits.com/article/11980>

  The Kindle announcement is essentially a format extension, _not_ a 
  new deal between libraries and Amazon that would add hundreds of 
  thousands of books to OverDrive’s collection. In most cases, 
  libraries can now offer their existing OverDrive ebook collections 
  in Kindle format as well as PDF and EPUB. 

  It’s worth noting that OverDrive’s licenses cover an exact 
  number of simultaneous loans. That is, if a library purchased three 
  ebook licenses and three patrons have “checked out” an ebook, no 
  additional loans may be made until the original ones expire. 
  Publishers are now starting to demand a maximum number of loans per 
  purchased license — 26 in the case of Harper Collins books. This 
  is supposed to simulate a physical book wearing out over time, as 
  ridiculous as that sounds.

<http://www.publishersweekly.com/pw/by-topic/digital/content-and-e-books/article/46333-librarian-unhappiness-over-new-harper-e-book-lending-policy-grows.html>

  My local library system, the Seattle Public Library, has over 25,000 
  unique digital items to lend, many of which are licensed for just a 
  single copy at a time. Of those, 18,000 may be borrowed in PDF 
  format, 24,000 in EPUB format, and over 25,000 in Kindle format. 
  (Most items are available as EPUB and Kindle, while a small number 
  are just PDF and EPUB.)

  The process to borrow a book at the Seattle Public Library’s site 
  involves searching the catalog, selecting an item, and adding the 
  Kindle version to your “cart,” a truly awkward metaphor — as 
  Matt describes in his 2009 article — for assembling what you want 
  to borrow. When you’ve assembled your cart, you go through a 
  checkout process, after which you can download the chosen format.

<http://tidbits.com/resources/2011-09/kindle-borrow-checkout.png>

  Clicking the “Get for Kindle” button opens a new browser window 
  in which you log into your Kindle account to confirm the loan. The 
  book is automatically transferred to your preferred Kindle device, 
  or queued for the next sync for a mobile or desktop app. After the 
  loan is processed, Amazon shows other Kindle items that may be 
  purchased. Not disclosed is whether either OverDrive or the library 
  that referred the loan receives an affiliate commission for 
  additional items purchased.

<http://tidbits.com/resources/2011-09/kindle-borrow-amazon-page.png>

  The Kindle checkout is the easiest way to borrow an ebook. The 
  capability to read Kindle titles across all of Amazon’s free 
  software and hardware readers is a boon, too. But the trouble — 
  beyond OverDrive’s obtuse interface — is the limited selection. 
  This move expands the devices for which libraries can lend books to 
  patrons, not the number of titles available. I spent a good 15 
  minutes trying to find something worth borrowing in order to try out 
  the process, and the selection is ruled by vampire, zombie, and 
  self-help books. The next step to help libraries is to fund 
  increases to their digital collections — and protest against 
  publishers that are trying to require limited-loan licenses for 
  their ebooks. Maybe we could enlist the help of the zombies. 


  ----
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Mirror, Mirror in Your Brain, Can You Help the Computer Explain?
----------------------------------------------------------------
  by Glenn Fleishman <glenn@tidbits.com>
  article link: <http://tidbits.com/e/12514>
  3 comments

  For many years, I have tried to understand how otherwise smart 
  people, including professionals who synthesize massive amounts of 
  information in their day-to-day work, cannot seem to master a 
  desktop user interface. In contrast, many of these folks seem to 
  have no trouble with an iPad. The iPad is the first device I’ve 
  seen that you can hand to nearly anyone and have that person master 
  basic functions right away.

  An older neighbor has an ancient dial-up mail appliance that has 
  started to sputter. Her stepson attempted to move her to a Windows 
  laptop, but she would have none of it. That’s not a critique of 
  Windows: I wouldn’t have tried to get her on a Mac, either. But 
  she became interested in the iPad, so her stepson took her to an 
  Apple Store for a demo. I then sold her an original iPad I no longer 
  needed — her stepson had already set up broadband and Wi-Fi in her 
  house — and walked her through using it.

  Though she made several written notes, and claimed she would never 
  remember what did what, I was confident that the iOS experience 
  would work for her. Sure enough, later in the day, she sent me an 
  email from the iPad. But it wasn’t simplicity that allowed her to 
  use an unfamiliar device so quickly. What’s the key? I think I 
  finally have it, and would love your opinion, dear readers.

  Daniel Goleman’s book, “Emotional Intelligence,” introduced me 
  to the concept of mirror neurons — a specific kind of neuron that 
  fires when you perform an action or when observing others performing 
  the same action. It’s speculated, and some evidence has accrued, 
  that these neurons enable us to build a model in our head of how 
  other people act — a kind of internal simulation. This would 
  explain how we have conversations (and arguments) with people we 
  know in our head, and can anticipate others’ responses to our 
  points. (There is some skepticism about mirror neurons, but I’ll 
  run with the most convenient current explanation.)

<http://www.amazon.com/dp/0553375067/?tag=tidbitselectro00>
<http://en.wikipedia.org/wiki/Mirror_neuron#In_humans>

  This led me to examine my own use of a computer. When I work with a 
  program with a graphical interface, I anticipate and model the 
  expected future behavior of the program while I’m interacting with 
  it. I can imagine what the program’s response will be to nearly 
  any action. It’s essentially a running simulation of the 
  program’s user interface operating inside my head, at the very 
  same time as I’m interacting with it. As I learn the interface 
  better, much like getting to know a person better, my internal model 
  adjusts itself to match the real interface more closely.

  You can also liken this to how programmers think. I consider myself 
  on the low end of professional programmer, despite thousands of 
  hours — but not _many_ thousands of hours — engaged in the task 
  over the last 20 years. But the mark of a programmer is being able 
  to run a program in her head. Such people have a built-in C or Java 
  compiler or perl or PHP interpreter in there. They may not be able 
  to perform loops with a million lines of unique input, of course, 
  but they know how the loop will function and what manipulations will 
  be performed on the inputs. After all, you can’t write code 
  effectively by punching it into an editor and wondering what will 
  happen.

  The folks I know who can’t master the traditional graphical 
  interface seem to lack this internal simulation of what the computer 
  will do in response to input — they’re not using the skills on 
  which they rely when interacting with people to anticipate future 
  behavior. For them, it's like playing a game of Whac-A-Mole where 
  they don't know where something will pop up next, but they'd better 
  hit it. Or, it feels like a sort of perverse Skinner Box experiment. 
  Without an internal model, every response from the interface is a 
  surprise; the user can never anticipate and thus interact fluidly 
  with the interface.

<http://en.wikipedia.org/wiki/Operant_conditioning_chamber>

  If you’ll accept this view so far, this would also explain why 
  some interfaces drive us bonkers. I’m not naming any names. But 
  it’s not just a different or more difficult way of doing things. 
  Most modern operating systems, desktop or mobile, let you carry out 
  the same kind of tasks with the same number of steps or ease — 
  more or less. But if you move among interfaces, and don’t use an 
  unfamiliar one much, it’s like the normal person you spend the day 
  with, interacting via keyboard, has been replaced by some weirdo. 

  Think of it as if you came to work one day, and you had this 
  conversation with a person who was sitting in the chair of a 
  co-worker with whom you’d shared an office for years.

  “Hi, Bill!”

  “Who are you?”

  “I’m John, your new officemate.”

  “What happened to Justin?”

  “He’s fine, but he’s out for a bit. I’ve been trained in all 
  the same tasks, and I have all his manila folders right here, and 
  I’ve been brought up to speed.”

  “Well, okay. I’ll miss Justin a lot. Let’s get to work on the 
  Wilson file.”

  “OK, if you’ll just tell me which of these folders it’s in.”

  “That one over there.”

  “Which one? This one?” 

  “No, no, _that_ one!”

  “No need to get huffy. Now, if you’ll hand me a red pen, I can 
  start to mark up the paperwork.”

  “Justin always used a blue pen. And, anyway, I don’t understand 
  those notations you’re using.”

  “I can teach them to you. Almost everyone else in the office uses 
  this kind of mark-up. Won’t take you more than a few days to get 
  used to them, and maybe a few weeks to memorize them. Anyway, it’s 
  time for lunch.”

  “Sushi?”

  “Never touch the stuff. But I know you’ll love a hoagie. In 
  fact, I insist.”

  Over time, one of two outcomes is likely. Either you’ll get used 
  to John and his foibles (as you think of them), and you’ll figure 
  out how to work as efficiently as you did before with him, and grow 
  to love hoagies. Or you’ll find John so maddening and inscrutable 
  that you threaten to quit unless he’s transferred to a new 
  position.

  Where does the iPad fit into this theory? The iPad is literally more 
  of a blank slate than any desktop interface. It requires that you 
  build less of a model, because it already conforms to many physical 
  and real-world conventions, requiring less internal modeling to 
  interact with.

  Consider Apple’s use of gestures. They aren’t exactly intuitive, 
  because although you don’t need to be taught to move your fingers, 
  the specific actions aren’t the sort of thing we do every day. But 
  they do mimic our expectations of a physical experience, relying on 
  existing experiences as the base on which comfort with the interface 
  is built. 

  The iPad’s insistence on full-screen apps shouldn’t be 
  dismissed, either. There’s no management of items, but instead 
  just a canvas on which activity occurs. We at TidBITS have talked 
  before about how the iPad _becomes_ the app you’re using. But 
  that’s almost literally true in the mind. If you can play a game 
  by using gestures, and don’t have to manage a keyboard, a file 
  system, or a desktop on which you might accidentally click, that’s 
  not just less to learn, it’s less to simulate.

  This theory has just started to percolate through my fevered brain, 
  and I wonder how you work. When you interact with a graphical 
  interface is it your friend or foe? Can you anticipate your Mac’s 
  or iOS device’s every move? I’m betting that’s true of those 
  who read TidBITS, but if you get a chance to ask someone who has 
  more trouble with traditional interfaces, see if you can determine 
  if this inability to anticipate future behavior lies at the heart of 
  the problem. 


  ----
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Moving to a New Mac: Lessons Learned
------------------------------------
  by Michael E. Cohen <lymond@mac.com>
  article link: <http://tidbits.com/e/12511>
  8 comments

  Recently, I helped a semi-retired friend (let’s call him Ishmael) 
  replace his old Mac, a dual-processor Power Mac G4 running Mac OS X 
  10.4 Tiger. This friend is by no means a dummy — in fact, he’s a 
  highly regarded professional in the entertainment industry — but 
  he’s been too busy pursuing his craft to learn much computer lore. 
  He can use a computer, of course, for basic stuff, like email and 
  word processing, and even for some pretty advanced stuff, like 
  high-end video editing, but when it comes to connecting and setting 
  up a new computer, no: he has people to do that. People like me.

  So one day Ishmael and I went to the local Apple Store to look at 
  what he might want to purchase. We decided that a top-of-the-line 
  27-inch iMac would meet his needs. We also decided that Apple’s 
  One-to-One service would be a good way to go, since it promised to 
  migrate all of his data from the old machine to the new one, and 
  would provide some training as well, to help Ishmael wrap his head 
  around the differences between 10.4 Tiger and 10.7 Lion.

<http://www.apple.com/retail/onetoone/>

  With that decided, a few days later I went to  Ishmael’s house to 
  disconnect his old machine and take both it and him to the Apple 
  Store. So far so good.

  Once in the store it only took a few minutes to find someone to help 
  us and within half an hour we had purchased the new top-end iMac, a 
  trackpad, AppleCare, and the One-to-One service. That’s when the 
  “fun” started.


**For Want of a Password** -- The Apple Store employee with whom we 
  were working attempted to enroll Ishmael in One-to-One service, but 
  that service requires an Apple ID. Ishmael did not have an Apple ID 
  — he’s never used iTunes or anything else that required it. So 
  the Apple Store employee tried to create one for him. In attempting 
  to create the Apple ID, however, the employee ran into a snag. For 
  some reason the Apple ID enrollment didn’t seem to take, and he 
  surmised that perhaps we needed to check Ishmael’s email to 
  respond to a verification message from Apple. 

  The second snag: Ishmael did not know his email password. Now 
  don’t laugh: he hasn’t had to enter the email password since the 
  day, years ago, when someone helped him set up his email account. He 
  simply has never needed it: In all that time, his email software had 
  been sending it automatically every time he checked his mail.

  So, accessing Ishmael’s webmail provider from one of the Macs in 
  the Apple Store, we clicked the “Forgot password” link. The 
  third snag: in order to reset Ishmael’s password, we needed to 
  respond to an email sent from the ISP to the email account. 

  This was a real Catch-22 and a case study in security stupidity: to 
  reset a forgotten password from the ISP, we needed that _very same 
  forgotten password_ in order to access Ishmael’s email account to 
  get the email with the new password in it. But if we had known the 
  old password, we wouldn’t have needed to change it in the first 
  place. We could have easily found the old password, of course, via 
  Keychain Access — that is, if we hadn’t disconnected his old Mac 
  and toted it to the Apple Store, where they were working on it in a 
  back room where customers weren’t allowed (and there were neither 
  appropriate monitors nor space to work out in front, where we could 
  have helped).

  Fortunately, I had my iPhone. Unfortunately, the noise level in an 
  Apple Store is just slightly lower than that of a Boeing 767, so 
  trying to navigate the ISP’s phone tree and then explain the issue 
  was almost impossible. Eventually, after 20 minutes of shouted phone 
  discussion, the ISP said that we would need to call back from 
  Ishmael’s home phone so they could verify his identity via caller 
  ID. 

  Fourth snag: the Apple Store could not let us leave the machines at 
  the store while we drove back to Ishmael’s home, so we had to load 
  both the old machine and Ishmael’s new iMac into the car before we 
  could go back to Ishmael’s house.

  Once at Ishmael’s house, we left the computers in the car, called 
  the ISP back, and after a very amusing-in-retrospect sequence of 
  transferred calls and unintentional disconnections, we eventually 
  made contact with the right person, had the email password reset, 
  and hopped back into the car to drive back to the Apple Store, where 
  we unloaded Ishmael’s old and new computers and once more 
  attempted to finish the One-to-One process.

  Upon trying to create an Apple ID again, we discovered that the 
  original Apple ID creation attempt had, in fact, worked. This was 
  yet another snag: our second Apple ID creation attempt failed 
  because there was already an existing Apple ID associated with 
  Ishmael’s email address. This time, though, the Apple Store 
  employee helping us was able to work around the problem easily, get 
  the Apple ID set up properly, and finish the One-to-One enrollment. 

  Then the Apple Store employee returned to the back room to make sure 
  that the old Power Mac G4 was capable of having its data migrated. 
  Another snag: she needed the login password. Ishmael did not know 
  that one either; he’d never had to use it in all the time since 
  the machine had originally been set up! The Apple Store employee was 
  nonplussed but said she would see what she could do.

  After a few minutes she came back and told us that the Power Mac G4 
  had never had a password: it had been set up so Ishmael could log in 
  and respond to all password requests from Mac OS X by simply hitting 
  Return at the password prompt! (Yes, I know, this was a major 
  security lapse, although, given that Ishmael’s machine resided in 
  his home office behind a locked door, and the home itself was 
  protected by a security system, the vulnerability was not _quite_ as 
  bad as it might have been. Still, it’s not how I would have set it 
  up.)

  Finally, everything seemingly was in order and we left the Power Mac 
  G4 and the new iMac at the store so the technical staff could put 
  the machines in their queue to do the migration.


**The Value of a Good Backup** -- Alas, the sailing was still not 
  destined to be smooth. A day or two later, the Apple Store called 
  Ishmael to tell him that they had run into trouble migrating his 
  data.

  He and I went back to the store that evening to find out what the 
  problem was. We were told that the Migration Assistant was unable to 
  connect via FireWire, nor would it connect with Ethernet, nor with 
  any other method. They said the Power Mac G4 seemed “deaf” to 
  all attempts to communicate. This was odd, because it was both 
  connecting to his external FireWire drives and using an Ethernet 
  connection to his DSL modem before we took it to the store.

  On the other hand, I also recalled my own struggles using the 
  Migration Assistant with a new iMac that I had purchased for myself 
  a month or two earlier: Migration Assistant was unable to maintain a 
  connection with my 2006 Core Duo iMac with FireWire, nor could it do 
  so with Ethernet. I eventually accomplished my migration using a 
  Wi-Fi connection. It may be that the Migration Assistant has certain 
  connectivity issues when running on the new iMacs. Whatever was 
  actually the case, I suspected something else was the problem.

  I asked the Apple Store technician if they had tried to make a disk 
  image and migrate from that, but he told us that Apple’s policy 
  was never to copy a user’s data to an external device. So, strike 
  three and the Apple Store was out: we brought both machines back to 
  Ishmael’s home and I agreed to come back the next day and try to 
  see what could be done.

  Luck was finally with us. Ishmael happened to have a couple of extra 
  terabyte drives on hand, which he had used for various video 
  projects. One of the drives had ample free space for me to make a 
  disk image of his Power Mac G4’s system volume, so I did just 
  that, using Carbon Copy Cloner, as I had learned from Joe 
  Kissell’s “Take Control of Mac OS X Backups.”

<http://www.takecontrolbooks.com/backup-macosx?pt=TB1095>


**A Matter of Accounts** -- With the clone image made, I unpacked the 
  new iMac, set it up, attached the backup drive, and was almost ready 
  to go. When I fired up the new iMac, however, I discovered that the 
  Apple Store technicians had reached the point of setting up a user 
  account for Ishmael on it, using the same account name as on his 
  Power Mac G4. They even created it without a password, just like 
  Ishmael’s original account was configured.

  The account name was a problem: as Joe’s book points out, you 
  can’t merge user accounts with Migration Assistant. I therefore 
  created a new administrative account on the iMac (it’s always good 
  to have two, anyway), logged in with that, deleted the original 
  login account, and finally, at long last, was able to try the 
  Migration Assistant again, migrating Ishmael’s data from the disk 
  image to the new iMac.

  And, glory be, it worked.

  When the migration finished, I configured Ishmael’s migrated 
  account to have a real password, and I made sure that he had a 
  record of it stored in a safe place. I also showed him how to use 
  Keychain Access to find out what his other passwords were. I then 
  set his account to be the login account, cleaned up a few odds and 
  ends, and went my merry way.


**Lessons Learned** -- There’s a lot that I learned from this 
  adventure, but two points stand out. 

  First, keep track of your passwords. Even if Keychain Access (or 
  whatever password utility you use) eliminates your having to type 
  them yourself, you have to know what they are when all your fine 
  technology is unavailable.

  Second, _always_ have a good backup on hand. If Ishmael had made a 
  complete backup (either a bootable duplicate or a Time Machine 
  backup) to begin with, we could have taken that to the Apple Store 
  and had them migrate his data from it, thus avoiding our having to 
  carry his old machine to the Apple Store — twice.

  If there is a third lesson, it’s this: don’t panic. There’s 
  almost always another way around a seemingly insurmountable problem. 
  Stop, take a deep breath, and think. Reflection and research can 
  usually get you out of most sticky situations.

  Finally, I must point out that I can’t blame the Apple Store for 
  any of our problems. The employees were unfailingly kind, helpful, 
  and encouraging, and they went as far as they were allowed to go on 
  our behalf. It was a combination of bad luck, inflexible policies, 
  and poor planning that led to our problems. I can’t do anything 
  about luck or Apple’s in-store policies, but I’ll plan things 
  better the next time I find myself helping a friend move to a new 
  machine.


  ----
  read/post comments: <http://tidbits.com/e/12511#comments>
  tweet this article: <http://tidbits.com/t/12511>


TidBITS Watchlist: Notable Software Updates for 26 September 2011
-----------------------------------------------------------------
  by TidBITS Staff <editors@tidbits.com>
  article link: <http://tidbits.com/e/12517>

**Thunderbolt Software and Display Updates** -- If you have a 
  Thunderbolt-equipped Mac or a Thunderbolt Display, you’ll want to 
  install Apple’s just-released Thunderbolt Software Update, 
  available for both Mac OS X 10.7 Lion (60.3 MB) and 10.6 Snow 
  Leopard (65.5 MB). Apple says it provides support for the 
  Thunderbolt Display and bug fixes for Thunderbolt devices. Also new 
  is the Thunderbolt Display Firmware Update (923 KB), which improves 
  the stability of the Thunderbolt Display. This last update comes in 
  the form of an updater application that will be installed in 
  /Applications/Utilities and will be launched automatically. (Free) 

<http://support.apple.com/kb/DL1451>
<http://support.apple.com/kb/DL1452>
<http://support.apple.com/kb/DL1453>

  Read/post comments about Thunderbolt Software and Display Updates.

<http://tidbits.com/article/12505#comments>


**Final Cut Pro X 10.0.1** -- Apple took a lot of fire from the 
  professional video editing community when it released Final Cut Pro 
  X. The software was a dramatic rewrite that introduced many 
  improvements but lacked some core features that pros demanded from a 
  high-end video application (see “Apple Starts Over with New Final 
  Cut Pro X,” 22 June 2011). The latest update, Final Cut Pro X 
  10.0.1, may seem like a minor increment based on its version number, 
  but it’s actually a hefty update that reveals Apple is listening 
  — and prioritizing — based on that feedback. Project and event 
  information can be exported and imported using an XML interchange 
  format. A new Roles tag enables editors to identify and export 
  selected “stems” (media elements) from a project. Support for 
  Xsan returns, too, enabling teams to work on assets stored on a 
  shared server. A Camera Import SDK will make it easier for camera 
  manufacturers to streamline import of media from several types of 
  cameras. Apple also notes that two important feature omissions, 
  multicam editing and broadcast-quality video mirroring, are coming 
  in “early 2012.” Also significant: A 30-day trial version of 
  Final Cut Pro X is now available from Apple’s Web site. The 
  company also released ProApps QuickTime Codecs 1.0.1 for users of 
  Final Cut Pro X, Motion 5, and Compressor 4. (Free update from the 
  Mac App Store, $299.99 new)

<http://tidbits.com/article/12274>
<http://www.apple.com/finalcutpro/software-update.html>
<http://www.apple.com/finalcutpro/trial/>
<http://support.apple.com/kb/DL1396>

  Read/post comments about Final Cut Pro X 10.0.1.

<http://tidbits.com/article/12518#comments>




ExtraBITS for 26 September 2011
-------------------------------
  by TidBITS Staff <editors@tidbits.com>
  article link: <http://tidbits.com/e/12516>

  Those in California can meet up with TidBITS Senior Editor Jeff 
  Carlson at the Mac Computer Expo next week, and if you can’t make 
  the trip, check out Adam’s recent video presentation to the 
  Portland Macintosh Users Group. We also have news of Sprint dropping 
  unlimited data usage for mobile hotspots, Thunderbolt Display 
  connection options, how to enable AirDrop on any Mac, and a 
  Web-based tool that lets you find Macs by their specs.


**Meet Your Favorite Mac Experts at MCE** -- We attend and write about 
  the big Macworld Expo conference each year, but it’s not the only 
  event to bring together some of the industry’s top Mac experts. 
  Next week, join TidBITS Senior Editor Jeff Carlson and other Mac 
  notables at the Mac Computer Expo (MCE) in Petaluma, CA for a free 
  day of informative sessions and stimulating conversation. Jeff will 
  be demonstrating how to edit video in iMovie for iOS (with a bunch 
  of tips and workarounds), and joins speakers such as Jason Snell, 
  Christopher Breen, Ted Landau, Tom Negrino, Jeff Gamet, and Derrick 
  Story. The event will also display Bert Monroy’s impressive Times 
  Square digital illustration (measuring 5 feet high and 25 feet long, 
  built using over 500,000 layers in Adobe Photoshop and Illustrator). 
  If you attend, bring your electronic recycling — anyone turning in 
  a hard drive to be recycled is entered into a drawing to win a new 
  Mac mini. MCE is free to attend, and goes from 9 AM to 5 PM on 
  Saturday, 1 October 2011.

<http://ncmug.org/maccomputerexpo/>

  Read/post comments

<http://tidbits.com/article/12515#comments>


**Watch Adam’s PMUG Presentation about Jobs and Lion** -- A few 
  weeks ago, Adam and MacVoices host Chuck Joiner did a joint iChat 
  video presentation to the Portland Macintosh Users Group, talking 
  about Apple in a post-Steve Jobs era, what’s interesting (and not) 
  about Lion, converting email from Eudora, and how Star Trek 
  technology now seems clunky.

<http://macvoices.tv/macvoicestv-1167-adam-engst-discusses-lion-and-post-jobs-apple-at-pmug/>

  Read/post comments

<http://tidbits.com/article/12513#comments>


**Thunderbolt Display Connection Possibilities** -- Can a MacBook Pro 
  run one Thunderbolt Display or two? How about a MacBook Air? A Mac 
  mini? An iMac? The answers vary per model, as Macworld’s James 
  Galbraith explains in this review of Apple’s new Thunderbolt 
  Display.

<http://www.macworld.com/article/162442/2011/09/apples_thunderbolt_display_a_compelling_device_for_2011_macbook_air.html>

  Read/post comments

<http://tidbits.com/article/12512#comments>


**Sprint Imposes Mobile Hotspot Data Limit** -- Sprint will start 
  limiting mobile hotspot use, when a phone is turned into a Wi-Fi 
  gateway, to 5 GB for both current and new subscribers starting 2 
  October 2011. Additional gigabytes cost $50 each, billed by the 
  megabyte. Sprint is the last U.S. carrier to offer true unlimited 3G 
  service, which remains available for on-phone data usage — for 
  now!

<http://arstechnica.com/gadgets/news/2011/09/sprint-customers-new-and-old-get-hotspot-data-cap-of-5gb.ars>

  Read/post comments

<http://tidbits.com/article/12509#comments>


**Enable AirDrop for All Macs with Lion** -- Glenn Fleishman explains 
  a tiny tweak you can make in Lion that enables AirDrop peer-to-peer 
  file exchange to work over local area Ethernet and wireless 
  networks. This enables AirDrop for older Macs that lack the right 
  Wi-Fi chips to work with AirDrop out of the box, and it also adds 
  wired LAN access for even those Macs that do have supported Wi-Fi 
  chips.

<http://www.macworld.com/article/162407/article.html>

  Read/post comments

<http://tidbits.com/article/12506#comments>


**EveryMac’s Ultimate Mac Sort Tool** -- Ever want to know which 
  iMacs use the Intel Core i5 processor? Or which Mac models lack 
  FireWire? EveryMac has created a very neat Web-based tool that lets 
  you select from a wide variety of system specifications and see 
  which Mac models match. It’s in beta, so if you see any errors or 
  have suggestions for improvements, drop them a line.

<http://www.everymac.com/ultimate-mac-sort/>

  Read/post comments

<http://tidbits.com/article/12504#comments>




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