Microsoft is ending support for Office for Mac 2011 and, to make matters worse, those 32-bit apps may not work on macOS much longer — Josh Centers outlines your options. Glenn Fleishman dives into the arcana of USB-C cables to explain how the wrong combination of a USB 3.1 drive and a Thunderbolt 3 cable can result in pokey USB 2.0 speeds. Finally, Joe Kissell breaks some bad news: CrashPlan is pulling out of the consumer backup business. Although we’re depressed about this development, Joe has identified some alternatives that might work for you. Notable software releases this week include Parallels Desktop 13.0, Carbon Copy Cloner 5.0, Mellel 4.0, DEVONagent 3.9.8, DEVONthink/DEVONnote 2.9.15, SpamSieve 2.9.29, 1Password 6.8.1, and Mailplane 3.7.

This issue of TidBITS sponsored in part by:
Help support TidBITS by supporting our sponsors!

The End of Microsoft Office for Mac 2011 Is Nigh

  by Josh Centers: josh@tidbits.com, @jcenters

If you still use Microsoft Office for Mac 2011, it’s time to make some decisions. Two upcoming events could make it unsuitable or even unusable in the future:

Although Office 2011 should work in macOS 10.13 High Sierra, Microsoft is offering no guarantees, saying “Word, Excel, PowerPoint, Outlook, and Lync have not been tested on macOS 10.13 High Sierra, and no formal support for this configuration will be provided.” In other words, if you use Office 2011 in High Sierra, you’re on your own.

In summary, if you still rely on Office 2011, you should consider one of the following options:

Weigh your options, but make a choice soon. The longer you hold off on the transition, the more painful it will likely be.

Read and post comments about this article | Tweet this article

How Some Thunderbolt 3 Cables Underperform with USB-only Drives

  by Glenn Fleishman: glenn@glennf.com, @glennf

You already know that the USB-C connection standard is difficult to sort out. As I wrote in “Explaining Thunderbolt 3, USB-C, and Everything In Between” (3 November 2016), USB-C is a hardware standard that allows peripheral controllers — a collection of firmware and chips and connectors — to pass various kinds of interface data. That includes USB 2.0, USB 3.0 and 3.1, Thunderbolt 2 and Thunderbolt 3, Ethernet, FireWire, DisplayPort, and others.

The same port on different computers and peripherals could have radically different capabilities. In the Apple world, look at the 12-inch MacBook, introduced in 2015, and both the 2016 and later MacBook Pro models and 2017 iMacs. The MacBook supports USB and DisplayPort natively; the newer Macs carry Thunderbolt 3, which the MacBook can’t handle. The Thunderbolt 3-equipped MacBook Pro and iMac models have a different, more capable controller.

Now there’s a new issue layered on top of that: AppleInsider uncovered a problem with certain kinds of cables designed for Thunderbolt 3 connections. They provided an intricate and technical explanation, which I confirmed through testing. I’d like to break that down into a form that’s easier to understand if you’re not a peripheral communications standards geek.

You can purchase four kinds of cables that have USB-C connectors on both ends:

The trouble that AppleInsider discovered arises only in a particular set of circumstances:

Instead of carrying up to 5 Gbps of USB 3.1 Gen 1 data, these active Thunderbolt cables throttle down to USB 2.0 speeds, offering about one-tenth as much throughput. With a passive Thunderbolt cable, USB 3.1 Gen 1 passes data as you’d expect.

I tested this with a G-Technology 1 TB USB-C (USB 3.1-only) hard disk drive, and was able to confirm AppleInsider’s results: about 35 megabytes per second (280 Mbps) of throughput with the active cable, and 130 megabytes per second (1 Gbps) of throughput with the passive one. That’s toward the upper range of what you would expect from that drive. With an SSD, the difference would be even more striking.

Thunderbolt 3 passive cables are far cheaper than the active ones. I paid $51 for a 2-meter active Thunderbolt 3 cable made by Cable Matters but just $25 for a 1-meter Pluggable Technologies passive Thunderbolt 3 cable. USB 3.1-only cables cost about half as much as passive Thunderbolt 3 cables.

It seems unlikely that you would intentionally buy an expensive active Thunderbolt 3 cable to use with a USB 3.1-only drive. In my experience, such drives ship with a USB 3.1-only cable! And USB 3.1 drives with USB-C connectors aren’t that common because there’s little advantage to using USB-C on both ends: a USB-3.0/3.1 Gen 1 cable with a USB-C jack on one end and an old style USB-A jack or newer Micro B on the other provides the same 5 Gbps maximum throughput.

However, I hope AppleInsider’s discovery (and my confirmation) will help explain mysterious performance problems you may have experienced with certain devices and cables. USB 3.1-only cables should be labeled with SS or SS+ on each end; Thunderbolt 3 cables have a lightning bolt with an arrow at its tapered end. That’s a subtle indication for what could be up to a tenfold difference in throughput.

When purchasing a Thunderbolt 3 cable, if you’re sure you want a passive one, it may not be labeled as such, but it will almost certainly be cheaper than an active cable of the same length, and, if longer than 1.5 feet (0.5 meters), labeled 20 Gbps. When sorting through a collection of Thunderbolt 3 cables you didn’t purchase, there’s nothing that will help you distinguish between active and passive cables, so I recommend labeling any cables you buy as soon as you receive them.

Read and post comments about this article | Tweet this article

CrashPlan Discontinues Consumer Backups

  by Joe Kissell: jk@alt.cc, @joekissell

It has been a few years since a decision by a major tech company last turned me into a green rage monster, but it just happened again. Code42 Software has announced that it’s discontinuing its consumer backup product, CrashPlan for Home.

I’ve been using CrashPlan since 2007, shortly after its initial release, and I was so impressed by it from day one that I’ve been evangelizing it ever since. I wrote “Take Control of CrashPlan Backups” about it; I recommended it in numerous other books, including “Backing Up Your Mac: A Joe On Tech Guide”; and it was (until now) my top pick in a Wirecutter round-up of online backup services. In short, I have a significant personal and professional investment in CrashPlan, based on countless hours of research and testing — I’ve evaluated more than 100 backup apps! — and now, with a mixture of anger and disappointment, I have to tell you that it’s time to find something else.

Just the Facts, Mac -- Let me set emotion aside for a moment and lay out the facts of Code42’s announcement.

According to Code42, the company has seen tremendous growth in revenue from its small business, education, and enterprise customers, but the needs of those customers have diverged sharply from the needs of consumers. So Code42 decided to put all its resources into serving its most profitable customers.

As a result, CrashPlan for Home will be discontinued entirely on 22 October 2018.

You may notice that date is 14 months from now. Here’s what will happen between now and then:

Code42 has a Consumer Information Page with complete details on the transition.

So Now What? If you’re a Mac user and, like me, find CrashPlan for Small Business to be too expensive and Carbonite to be inadequate, what’s your best bet for a CrashPlan replacement? Here are my thoughts:

Rage Redux -- Now that I’ve delivered the facts, let me get back to being upset for just a bit. As angry as I am about this news, I’m livid about being misled.

Over the past few years, Code42 has made several moves that, in retrospect, were the proverbial writing on the wall. First, the company discontinued its popular multi-year discounts on subscriptions, which had made its already inexpensive service even more attractive. Then, in late 2015, it stopped offering seeding, where you jump-start the backup process by sending in a hard drive containing your first full backup. In early 2016, it canceled its Restore-to-Door service, which let you receive your backed-up files on a hard drive via overnight delivery for an extra fee. And, although the company — after years of promises — finally released a native (non-Java) backup app, that app worked only with its enterprise services, not with CrashPlan for Home (or CrashPlan for Small Business, for that matter).

Each time one of these things happened, I wrote to my contacts at Code42, who downplayed the significance of these changes and assured me, repeatedly, of their ongoing commitment to the consumer market. In fact, as recently as May 2017, a Code42 rep told me the company “remains committed to delivering peace of mind for our home consumer customers through a quality product that is easy to use and affordable.” But, as it turns out, all these moves were steps toward dropping consumer support, and it now looks like Code42 has been working toward this for at least a few years.

And that’s what really bugs me. Never mind the fact that consumers were largely responsible for Code42’s initial success, and that so many people have put their faith in this product and its creators. I understand that businesses need to make money, and sometimes the right decision for the business is something that will make a portion of your customers unhappy. I don’t fault a business for maximizing its profits, or for making difficult changes.

I do, however, fault Code42 for misleading me and others in the press into continuing to promote and recommend a product with no future, (apparently) years after that decision had been made. That’s not cool, guys. You’ve made me look foolish, and in so doing, you’ve lost my respect. (And yes, I have spoken directly to a senior executive at Code42 and expressed my feelings in no uncertain terms.)

If a business had asked me yesterday what I recommended for a corporate backup service, I might have recommended CrashPlan. Today? Not so much. What I perceive as a lack of honor in dealing with the press and its customers has, I’m afraid, turned me off to a company of which I was previously a huge fan.

Read and post comments about this article | Tweet this article

TidBITS Watchlist: Notable Software Updates for 28 August 2017

  by TidBITS Staff: editors@tidbits.com

Parallels Desktop 13.0 -- Parallels has released version 13.0 of its Parallels Desktop virtualization software, which enables you to add Windows applications to the Touch Bar on the MacBook Pro, as well as provides support for macOS 10.13 High Sierra and upcoming Windows 10 Fall Creators Update features. Parallels Desktop 13 promises improved performance (claiming 47 percent faster access to Windows files and documents), improves file transfer speed from USB 3.0 mass storage devices and external Thunderbolt SSD devices, and makes it easy to install Windows 10 into a virtual machine via the Parallels Installation Assistant.

For those with a MacBook Pro with Touch Bar, Parallels Desktop 13 provides integration for Microsoft Outlook, Word, Excel, and PowerPoint, as well as browsers including Internet Explorer and Microsoft Edge. When using the Windows Start Menu or Desktop, the Touch Bar includes Taskbar-pinned elements as well as Cortana, Task View, and settings. The new Picture-in-Picture (PiP) View creates windows of other active virtual machines, and Parallels Desktop comes with over 30 installed utilities that range from freeing up disk space and downloading video from Web sites to recording your screen.

The standard edition of Parallels Desktop (positioned for home and student use) costs $79.99 as a one-time purchase or $49 as an upgrade for those with previous licenses. (A 14-day free trial is available.) The Pro edition switches to a subscription model priced at $99 per year (with a $49 renewal subscription), and it adds the capability to assign up to 32 cores (vCPU) and 128 GB of vRAM per virtual machine, app performance analysis and optimization, and automatic resolution switching based on use (such as podcast, video tutorial, or Web browser testing). The Business edition is also priced at $99 per year (with no upgrade option), and it includes Single Application Mode deployment and the capability to add selected Windows applications to a user’s Dock upon deployment. ($79.99 new for standard edition ($49.99 upgrade), $99.99 annual subscription for Pro/Business Edition ($49.99 renewal for Pro), 251 MB, release notes, 10.10.5+)

Read/post comments about Parallels Desktop 13.0.

Carbon Copy Cloner 5.0 -- Celebrating its 15th year of creating bootable backups, Bombich Software has released Carbon Copy Cloner 5.0 (CCC) with support for macOS 10.13 High Sierra and Apple’s new APFS file system (see “Tripping to macOS 10.13 High Sierra,” 5 June 2017). According to this blog post, CCC 5.0 can create bootable system backups from APFS to APFS, HFS to APFS, and APFS to HFS (as well as HFS to HFS), while also supporting APFS encryption for both source and destination and for remote Mac source and destination volumes.

CCC 5.0 also updates its user interface with task groups that have both organizational and runtime behaviors, improves its SafetyNet pruning settings to adapt to the amount of data your tasks need to copy, provides guided restore tips when booting your Mac from a CCC backup, and brings new scheduling options (including hourly runtime limits). The release also enables sorting of tasks by name, exit status, last run date, and next run date; provides easier access to mounting and unmounting volumes; and adds a trend chart to the Task History window.

New copies are priced at $39.99, and you can upgrade from CCC 4.x for $19.99 (50 percent off) or from CCC 3.5 for $29.99 (25 percent off). A free 30-day trial is available, and the app now requires a minimum of OS X 10.10 Yosemite. CCC 4.1.18 is still available for those running 10.8 Mountain Lion or 10.9 Mavericks. ($39.99 new, paid upgrade from CCC 3.5 and CCC 4, 12.4 MB, release notes, 10.10+)

Read/post comments about Carbon Copy Cloner 5.0.

Mellel 4.0 -- RedleX has released Mellel 4.0, a major update with 95 new features and enhancements for the word processor designed for long documents. The release introduces the new Quick Index feature, which shortens the index creation process by 50 percent thanks to a more efficient search of headings and bold-faced text that enables the index to be built dynamically as you work. It also adds a new Story feature that lets you add story points to a manuscript and use them to navigate through the document to attach characters and locations.

Mellel 4.0 also improves its outline capabilities by adding inline editing of outline items, wrapped titles, and an option to filter outline items by name, comment, tag, and marker. Other changes include an updated user interface, a fresh set of factory templates, improved management of document window sizing, revamped document creation flow, and improved bookmarks with tags, comments, and markers.

RedleX has increased Mellel 4.0’s price from $39 to $59, with a $29 upgrade from previous versions. You can download a 30-day free trial from the RedleX Web site. Version 4.0 of Mellel for iOS is also now available with full compatibility with Mellel 4.0 for Mac. ($59 new from RedleX and the Mac App Store, $29 upgrade, 85 MB, release notes, 10.6+)

Read/post comments about Mellel 4.0.

DEVONagent 3.9.8 -- DEVONtechnologies has updated all three editions of its DEVONagent research software (Lite, Express, and Pro) to version 3.9.8 with better performance and reliability. The Express and Pro editions also gain improved compatibility with Google Chrome bookmarks and enhanced handling of background processes. DEVONagent Pro improves the Search mode for automatically searching sites. (All updates are free. DEVONagent Lite, free, release notes; DEVONagent Express, $4.95 new, release notes; DEVONagent Pro, $49.95 new with a 25 percent discount for TidBITS members, release notes. 10.7.5+)

Read/post comments about DEVONagent 3.9.8.

DEVONthink/DEVONnote 2.9.15 -- DEVONtechnologies has updated all three editions of DEVONthink (Personal, Pro, and Pro Office) and DEVONnote to version 2.9.15 with a revised PDF sidebar that deals with some long-standing issues with OS X 10.11 El Capitan and later. All four apps add a new URL command for creating groups (x-devonthink://createGroup), improve compatibility with macOS 10.13 High Sierra, enhance memory management and handling of background tasks, and fix an issue where importing previously exported folders into the Tags group could create duplicate tags. They also get enhanced clipboard, drag-and-drop, and keyboard navigation support.

All three editions of DEVONthink resolve links in internal HTML or Markdown files to match DEVONthink To Go and other compatible apps (such as MathJax), bring extended drag-and-drop support for Tinderbox, fix a bug that caused an edited HTML page to change its URL to the path of the page, resolve an issue where scanning from network scanners timed out, and address an issue with High Sierra where it was no longer possible to scroll images with the mouse wheel. DEVONthink Pro Office improves support of the Apple Mail plug-in and email archiving in High Sierra and improves the Import, OCR & Delete folder action script.

DEVONtechnologies always offers a 25 percent educational discount, but it’s bumping that discount to 40 percent for students and teachers through 15 September 2017 (requires a valid student or faculty ID). (All updates are free. DEVONthink Pro Office, $149.95 new, release notes; DEVONthink Professional, $79.95 new, release notes; DEVONthink Personal, $49.95 new, release notes; DEVONnote, $24.95 new, release notes; 25 percent discount for TidBITS members on all editions of DEVONthink and DEVONnote. 10.9+)

Read/post comments about DEVONthink/DEVONnote 2.9.15.

SpamSieve 2.9.29 -- Michael Tsai of C-Command Software has released SpamSieve 2.9.29 to add compatibility with Apple Mail in macOS 10.13 High Sierra. The spam filtering utility also makes a variety of improvements to filtering email in Microsoft Outlook 2016, including working around a hang that occurred with large mailboxes, adding an optional Large Inboxes setup to improve the speed of processing messages, and improving logging and error reporting. The release also updates the Apple Mail — Remote Training script to set and clear message background colors and (optionally) flags, fixes the permissions of the log file if necessary, improves detection and reporting problems with the launch agent, and updates several sections of the manual. ($30 new with a 20 percent discount for TidBITS members, free update, 13.7 MB, release notes, 10.6+)

Read/post comments about SpamSieve 2.9.29.

1Password 6.8.1 -- AgileBits has issued 1Password 6.8.1, a maintenance release for the password management utility with improvements to Native Messaging support for Chrome and Firefox and removal of a dialog so accounts created before 3 December 2015 can use the New Vault functionality in macOS 10.13 High Sierra. The update also fixes a bug that caused the main window to have a stale Touch ID state, resolves several issues with Quick Look, addresses a problem that prevented users from turning off Watchtower, and eliminates a bug that could cause the Mac App Store version to crash on launch. ($64.99 new from AgileBits and Mac App Store or free with a $2.99 or $4.99 per month subscription, free update, 48.6 MB, release notes, 10.10+)

Read/post comments about 1Password 6.8.1.

Mailplane 3.7 -- Uncomplex has released Mailplane 3.7 with its own version of the Quote Selected Text feature (previously provided by a now-retired Gmail Lab), which TidBITS publisher Adam Engst suggested to Uncomplex and subsequently helped them tweak. To use the feature, select some text and then press Command-R to Reply or Command-Option-R to Reply All. The Gmail-specific email client also adds a Bookmarks feature (a replacement for the retired Quick Links Gmail Lab) for saving frequent searches or links to individual messages, and it adds support for the public beta of macOS 10.13 High Sierra. ($24.95 new, free update, 63.2 MB, release notes, 10.10+)

Read/post comments about Mailplane 3.7.

ExtraBITS for 28 August 2017

  by TidBITS Staff: editors@tidbits.com

In ExtraBITS this week, Apple is opening a new data center in Iowa that will run entirely from renewable energy, Virgin Mobile USA is offering a year of cell service for $1 even if you bring your own iPhone, Sonos is forcing a new privacy policy on speaker owners, Verizon is throttling video for new unlimited data customers, and weather app AccuWeather has been caught collecting location data without permission.

Apple’s New Iowa Data Center Will Run Entirely on Renewable Energy -- Apple is building a $1.3 billion, 400,000 square foot data center in Waukee, Iowa that will be powered completely by renewable energy from day one. The new data center will create over 550 construction and operations jobs, and Apple will contribute up to $100 million to a community development fund for the area around Waukee. Apple didn’t say how many of those jobs would continue after construction finishes.

Read/post comments

Virgin Mobile Offering $1 Service without iPhone Purchase -- The Sprint subsidiary Virgin Mobile USA recently switched to being an iPhone-only carrier, offering a full year of service for $1 when purchased with an iPhone. Now the company has opened that offer to everyone who ports an existing iPhone to Virgin Mobile. Until 29 September 2017, Virgin Mobile will give new customers SIM cards for free, after which they will be $25. Service after the initial year will cost $50 per month, but you’ll get an additional 6 months of service for $1 every time you upgrade your iPhone.

Read/post comments

Sonos: Accept Our New Privacy Policy or Lose Your Speakers -- In preparation for adding Alexa-powered smart speaker features, sound system manufacturer Sonos is about to start collecting audio settings, error data, and other account data. Sonos has updated its privacy policy, and if users don’t agree to it, they won’t be able to update the Sonos software, and their speakers may cease to function in the future. Users will be able to opt out of some data collection, but not all. The Electronic Frontier Foundation and other privacy-oriented groups are both crying foul and warning that this is an increasing problem with Internet-connected devices. Sonos’s move seems particularly shortsighted in light of Apple’s forthcoming HomePod.

Read/post comments

Verizon Wireless Throttling Video for New Unlimited Customers -- When Verizon Wireless announced the return of unlimited data plans earlier this year, we were afraid it was too good of a deal. Verizon now offers an unlimited plan for $75 per month ($5 less than before) but will throttle video streams so that they cannot exceed 480p (DVD) resolution on phones and 720p on tablets. Those resolution limits will also apply to mobile hotspots, which will also be capped at 600 Kbps. Verizon has also announced a new $85-per-month Beyond Unlimited plan that lets you stream video in HD resolutions and includes 15 GB of 4G LTE data for tethering per month, throttling data to 600 Kbps after 15 GB. The good news is that if you currently subscribe to Verizon’s previous $80-per-month unlimited plan, you get the benefits of Beyond Unlimited for the same price as before.

Read/post comments

AccuWeather Gathering Location Data Even When Location Services Is Disabled -- iOS weather app AccuWeather has been gathering data about your location even if you told it not to in Settings > Privacy > Location Services. Security researcher Will Strafach found that the app sends your Wi-Fi router name and MAC address to data monetization firm Reveal Mobile every few hours. Although Reveal Mobile claimed it was never tracking individual devices, the Wi-Fi router and MAC address data could be used to determine your location. AccuWeather says that it’s updating its app to eliminate this behavior, but we recommend switching to another weather app and deleting AccuWeather on principle. There must be consequences for such a blatant disregard for user privacy, and all we users can do is vote with our feet.

Read/post comments

This is TidBITS, a free weekly technology newsletter providing timely news, insightful analysis, and in-depth reviews to the Apple Internet community. Feel free to forward to friends; better still, please ask them to subscribe!

Non-profit, non-commercial publications and Web sites may reprint or link to articles if full credit is given. Others please contact us. We do not guarantee accuracy of articles. Caveat lector. Publication, product, and company names may be registered trademarks of their companies. TidBITS ISSN 1090-7017.

Copyright 2017 TidBITS Publishing Inc. Reuse governed by this Creative Commons License.
TidBITS Publishing: 50 Hickory Road, Ithaca, NY 14850, USA 607-216-8248