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TidBITS#425/13-Apr-98

So how does Word 98 rate? In the most detailed review you'll find anywhere, Matt Neuburg pushes the hype aside to examine how good a job Microsoft did with its flagship word processor. Also this week, we celebrate our eighth anniversary by releasing TidBITS Web badges, cover recent changes in Apple's developer and QuickTime licensing programs, and offer a tip for returning Eudora Pro 4.0 to its old two-dimensional look.

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Copyright 1998 TidBITS Electronic Publishing. All rights reserved.
Information: <info@tidbits.com> Comments: <editors@tidbits.com>


This issue of TidBITS sponsored in part by:


MailBITS/13-Apr-98

Bring Your Own Badge -- This week, TidBITS celebrates its eighth anniversary, making it one of the oldest and largest edited publications on the Internet. We've marked previous anniversaries by writing about TidBITS history (see "TidBITS 7.0" in TidBITS-375), but this year we created TidBITS Web badges, which we hope loyal TidBITS readers will display on Web pages (or corporate memos, bumper stickers, forehead tattoos, etc.). If you've been reading TidBITS for years, check out the badges saying "TidBITS Reader Since 1904, 1990, 1991, 1992," and so on. Other badges sport slogans like, "The Best Bits are TidBITS" and "Powered By ASCII." Suggestions for new silly badges are welcome. Also, you'll find special badges for TidBITS authors and sponsors, and for linking to a software review in TidBITS. The TidBITS Badges Web page contains the badges plus sample HTML code. [TJE]

<http://db.tidbits.com/getbits.acgi?tbart=00670>
<http://www.tidbits.com/about/badges.html>

Return Eudora Pro 4.0 to the Old Look -- Marc Bizer <mlbizer@mail.utexas.edu> (and others) wrote to address Matt Neuburg's complaint in "The Postman Rings Again" in TidBITS-424. As with almost everything in the consummately flexible Eudora, you can revert to the old look that featured letters instead of icons in the status column of mailboxes. To do so, enter this one-line AppleScript into Script Editor and run it (you will be asked to find Eudora Pro). The script changes your Eudora Settings file; to reverse its action, rewrite the script to set setting 233 to "n" and run it again. [ACE]

tell application "Eudora" to set setting 233 to "y"

<http://db.tidbits.com/getbits.acgi?tbart=04810>


Furor Over Developer Programs & QuickTime Licensing

by Geoff Duncan <geoff@tidbits.com>

Last week Apple unveiled significant changes to its developer programs and QuickTime licensing policies. Although the details are complicated, Apple's new strategies have left many Macintosh software developers enraged, looking for alternatives to Apple technologies, or - in some cases - with no way to ship their products.

<http://developer.apple.com/programs/>
<http://gemma.apple.com/mkt/registering/swl/agreements.html>

Pay More for Less -- Apple's new developer programs are more expensive than previous offerings while offering fewer benefits, particularly for small developers. Formerly, Apple Developer Associates paid $250 a year for monthly developer CD-ROMs, pre-release software seeds, and discounts on Apple hardware used for development. Under Apple's new Select program, these same developers pay $500 per year for the same benefits, a $100 coupon from Metrowerks, and two support incidents, but they cannot purchase discount hardware. (Associates Plus members previously paid $500 for the same benefits plus five developer support "incidents;" they now pay the same price for two incidents and no access to discount hardware.)

Similarly, Apple's high-end program has increased from $1,500 to $3,500 per year, and includes access to discount hardware, eight support incidents, a $300 Metrowerks coupon, and a pass to Apple's annual World Wide Developers Conference (WWDC). Apple has also re-instituted a monthly developer mailing for $200 per year (up from $150), which includes system software, but little else that isn't available for free via the Internet.

These changes took effect immediately and follow yet another round of cutbacks and staff reductions in Apple's developer technical support group (which handles Mac OS and Rhapsody development issues) making it seem that Apple hopes to focus developer support efforts on large accounts by raising the threshold to enter its developer programs. These mid-subscription changes are particularly galling to small developers, who are losing benefits they already paid for and must now decide whether to pay more for fewer benefits or drop out of Apple's fee-based developer programs altogether.

The Quick and the Dead -- QuickTime is one of Apple's most ubiquitous technologies, used in everything from games like Myst and Riven to shareware programs like GraphicConverter and productivity applications like Web browsers, Photoshop, and Word 98. Now, on the heels of releasing QuickTime 3.0, Apple has unveiled new licensing policies for shipping QuickTime 3.0 or QuickTime 3.0 Pro with Macintosh or Windows 95/NT products. Developers were able to ship QuickTime 2.x with products free of charge. However, to ship software with QuickTime 3.0, developers must pay Apple $1 for every copy of the product sold. Apple will waive this fee if programs play the "Get QuickTime Pro" movie when their product installs and copy that movie to the desktop every time their product launches (unless it's already there or QuickTime Pro is installed). This policy has been dubbed "desktop spamming" and sets an alarming precedent, since it produces end-user animosity, opportunities for malicious Trojan Horses, and tech support burdens. To ship the spam-free QuickTime 3 Pro, developers must pay Apple $2 per copy.

<http://db.tidbits.com/getbits.acgi?tbart=04782>

At the same time - and also without warning - Apple discontinued licensing for QuickTime 2.x, the most recent version that functions with Windows 3.1. Developers planning to ship QuickTime products for Windows 3.1 - still an important market - are now rapidly looking for alternatives. Similarly, since there is no QuickTime 3-compatible Director Xtra for QuickTime VR, Apple's termination of QuickTime 2.x licensing hamstrings products using QuickTime VR with Macromedia Director. Under Apple's new policies, these developers can't make products that use QuickTime 3.0 and can't ship products built with QuickTime 2.x.

Few developers dispute that Apple should be able to charge for licenses to QuickTime 3. However, many object to new, unheralded policies that introduce a high-priced business model and effectively forbid development of a wide variety of products for which QuickTime was once the clear choice. These developers now have little choice but to look for alternatives to QuickTime or terminate their product development.

It's distressing to see Apple changing its policies in ways that hurt or even eliminate smaller developers who can't afford expensive developer programs or significant per-unit licensing fees. Although smaller developers can still get important information via the Internet or the monthly developer mailing, those same smaller developers protected the core of the Macintosh market while larger companies have gone cross-platform or ceased Macintosh development. Apple's new moves could boomerang by reducing the overall amount of development talent in the Macintosh community.


A Word to the Wise - Word 98, That Is

by Matt Neuburg <matt@tidbits.com>

In 1994, when Microsoft released Word 6.0, it was widely condemned for poor performance on 68K machines, conflicts with popular extensions, and flouting Macintosh interface standards. But I liked it anyway, and wrote an essay praising especially its handling of "large, formal, or publishable" documents, and its macro automation. This cry in the wilderness went unheard; even TidBITS, unable to support my views, wouldn't publish them.

<http://www.tidbits.com/matt/MWMatt.html>

Today, conspiracy theorists notwithstanding, Microsoft is being universally lauded as a returned prodigal, with Word 98 as its penitent offering. Reading the early reviews, I felt vindicated, but also curious as to whether Word 98 differed sufficiently from Word 6 to deserve a revised reception.

Doubtless, part of what's changed isn't Word but the atmosphere. Hardware has evolved; our Macs now have plenty of gigs, megs, and megahertz, resulting in some attitude adjustment. Word 6 was reviled for preferring 3,000K of RAM; yet Word 98 prefers 9,000K and no one murmurs - because RAM is cheap, which it wasn't in 1994. Word 6 was slow; Word 98 is faster, but, just as important, so is the computer. Word 98 is PowerPC only; it's a pity (I happily use Word 6 on two 68K machines), but evokes no charges of betrayal.

Also, with the passage of time and the advent of Mac OS 8, certain aspects of the Windows aesthetic, unfamiliar in 1994, have become common coin (tabbed dialogs and contextual menus, for instance). And then there's Microsoft's proactive propaganda, in the Macworld Expo keynote, at its Macworld party, and especially in the overwhelming 150-page Reviewer's Guide accompanying the beta CD.

Granted all this, the question remains: are those who excoriated Word 6 justified in praising Word 98? To bring you balanced, in-depth analysis, I've spent long, serious hours with Word 98. Before reading on, though, bear in mind that my use of Word may be atypical. Many people use Word as a smarter, more elaborate SimpleText, just as we are said to use our brains to only one-tenth of capacity. But Word is a big, industrial-strength program, and I feel that to ignore its full power is a waste; my notion of what's a frill and what's a major feature may not match yours.

Sanity Check -- Word 98 looks great. Every aspect of the interface has been rethought, from the look of icons and rulers to the way text scrolls. It's smart, too, checking grammar and spelling as you type. It's also fun, sporting cute sounds and the antics of an animated Classic-like Macintosh (Max, the Office Assistant) who answers English-like questions and makes suggestions about the way you work.

Once past the initial "gee whiz" phase, though, the user finds, at the heart of Word 98, no conceptual revolution, no sudden advent of multiple text selection, multiple clipboards, or a Find dialog that can look for a given sequence of styles - powerful core facilities long familiar to Nisus Writer users.

Nor is the new look completely new; it's largely inherited from Word 97 for Windows. Although Word no longer smacks of being a Windows port (it's an independent entity, with serious attention paid to the Macintosh Human Interface guidelines), many interface elements that troubled critics of Word 6 remain - the Font dialog, for instance, or the Customize Keyboard dialog. Still, a strong similarity between versions is essential to cross-platform users; breaking down platform distinctions can help save the Mac in office settings.

Long lists of new features call for careful discernment. After all, many of Word 98's new features are really old features with additional, optional interfaces laid on top of them. This continues the Word 6 philosophy of interface redundancy, but that can be a good thing, providing easier, more prominent access to aspects of Word that may previously have been hidden.

For example, you can query the Office Assistant using English phrases, or you can use the old Help search dialog. You can create a table by drawing it, or with the old grid pop-up. Interaction with the spelling checker and thesaurus can be through contextual menus, or through the old dialog. You can peek at footnotes, and at annotations (now called Comments), with pop-up ScreenTips boxes, or read them in the old separate pane. You can navigate with the old Go To dialog, or with the new browse buttons. And so on.

Some genuinely new features may be perceived by some as useless, inappropriate, or gratuitous bloat. You aren't forced to use them, but no doubt they contribute to the program's size.

Take, for instance, Word 98's many ways of trying to be "intelligent." If you start successive paragraphs with asterisks, Word optionally converts them to bulleted style. Some will like this; others will see it as invasive, and turn it off. (I rather worry, though, about users who will just be confused by it.) Also, for a good laugh, test the AutoSummarize feature (in the Tools menu); I call it AutoTravesty.

A full complement of drawing tools also swells the suite, now with dozens of pre-formed shapes (such as flowchart symbols), Bezier curves, gradients, 3D lighting, interior text that can flow from shape to shape, and more - impressive, but is it appropriate? There are additional toolbars, additional menus, additional icons around the edge of the window, and additional technologies - QuickTime VR in a word-processing document, forsooth! And animated text? Just what we always needed!

Six Fix -- Some of what's new about Word 98 serves merely to correct Word 6. But I should not say "merely." Word 6 badly needed some correcting, and Word 98, to its great credit, is a vastly more pleasant place to work. In dialogs, keystrokes such as Tab, Enter, and arrows work more as expected, and related concepts are brought together as panels of the same dialog. Multilevel numbering is less buggy, and more comprehensible and flexible. Speed of launching, and of opening and saving certain types of document, is significantly improved.

Installation is easier, not so much because of the so-called "drag-and-drop installation" that has proven popular with network administrators (I prefer custom installation), but thanks to the "self-repairing applications" that restore missing libraries. In some ways, it's just as scary as ever, as these libraries still occupy several megabytes of your System Folder. Although they're generically described by balloon help and in extension managers, there's no simple list of what was installed where and why - which is all I really wanted. But at least there's no mysterious "Microsoft" folder, no "Setup Data" file to worry about! And, existing Word 6 templates are incorporated automatically.

However, not everything is corrected. Telling the Find dialog to look for italic text is still a pain (you must go through the horrible Font dialog). Your hard disk is still sprinkled with Word Work Files while you work. Word still lacks keyboard shortcuts for navigating Help.

Paragraph style inheritance (one style can be based on another, to provide uniformity) has always been one of Word's better features, but it still isn't true inheritance; if HeadA is bold, and HeadB is based on HeadA plus italic (bold italic), then if you change HeadA to be bold italic, HeadB automatically unitalicizes itself and alters its own definition: now, it's based on HeadA plus not italic! (It is impossible to tell HeadB that it should be italic no matter what you may do to HeadA.)

Such disappointing failures to mend Word 6's ways are not many, but they do exist.

Top Ten -- Overshadowing everything else are some important, genuinely new features that undeniably improve the program. Here, in no particular order, is my personal list of the top ten real reasons to upgrade to Word 98.

<http://db.tidbits.com/getbits.acgi?tbart=00752>
<http://db.tidbits.com/getbits.acgi?tbart=03319>

          money spent
              on food:    $37.30

<http://www.aladdinsys.com/flashback/mac/>

However, the milieu for writing and debugging VBA scripts lacks many important features familiar to Windows users; in fact, it lacks some features that Excel 5 for Mac used to have! Auto List Members and Auto Quick Info are missing (they cause helpful syntax information to pop up as you're typing a script); so are the Watch window, the Locals window, and Auto Data Tips (important debugging tools). This is disappointing, and deserves condemnation.

Sense of Style -- If you never use styles (uniform character and paragraph formats accessible by name), you may skip this section; it is somewhat technical. But I must discuss the matter, because styles are important to me, and I find that they are handled worse in Word 98 than in Word 6.

The Styles pop-up menu in the Formatting toolbar can now display the name of each style in that style. This sounds like a good idea, but it's slow, and even worse, the non-standard menu is short, showing only about ten items at once. You can turn off the styling of the names, but the menu still never gets longer than 10 or 11 items visible at once, no matter how large your screen may be! To make matters worse, the names aren't even listed alphabetically. It is thus very difficult to select a style from the menu.

In Word 6, a splendid and badly needed distinction was introduced between paragraph styles and character styles; Word 98 muddies that distinction in confusing ways. Let's say you've a paragraph style, ItalCenter, which centers the paragraph and makes it italic; and let's say an existing Normal-style paragraph reads, "The cat sat on the mat." Now, prepare to be bewildered:

There's a new "Automatically update" checkbox that you can check when defining styles. It sounds harmless, but it could be an invitation to disaster: manual changes to one styled paragraph are incorporated into its definition and applied to all paragraphs in that style. This can provide buggy and surprising results, especially when combined with paragraph style inheritance (discussed above); stay away from it.

Doc Worker -- It appears, though I have not seen it, that the printed documentation included with Word 98 is no longer a complete manual, but instead a 245-page "Getting Results" book that focuses on performing common tasks, not on learning concepts or learning everything there is to know about a particular feature. In the previous generation of Office applications, I found Microsoft's printed manuals to be remarkably good for learning and reference, and it's a shame to see this standard lowered. [Our manuals arrived hours before this issue was finalized, and although they may work acceptably for intermediate users who upgrade, new users and power users alike will come away disappointed in the lack of detail. -Adam]

In lieu of a reference manual, the user is apparently expected to resort to online help. But the online help is sometimes wrong, often omits useful information, and rarely gives a detailed, conceptual overview of a complex topic. To give a trivial example: I wanted to know how to show the Document Map pane; the Help pages told me about a Toolbar button, but it barely mentioned the Document Map item in the View menu.

Also, online help is clumsy to navigate, including moving back and forth between the Office Assistant and MS Word Help. My wrist aches from all the mouse-clicking it entails. Help is broken up into many documents - MS Word Help, MS Word VBA Help, MS Office VBA Help, and so on; you must be in the right one before you can do an index search on it.

Final Word -- No program of Word 98's size and complexity can be without bugs and problems. But Microsoft has made it clear that these will be attended to as they are found. Here are some URLs that may help:

<http://www.microsoft.com/macoffice/productinfo/issues.htm>
<http://macfixit.com/reports/msoffice98.shtml>

I've found Word 98 remarkably solid and crash-proof. It's also an amazingly good Mac citizen: the only extension conflict on my machine seems to be a relatively minor one with TypeTamer. This is a far cry from my experience with Word 6, which had bugs and conflicts that took ages to work out.

<http://www.impossible.com/>

So, what's the bottom line? If you've been using Word 6 on a PowerPC-based Mac, don't even pause for reflection: upgrade to Word 98!

If you've been using Word 5.1 you should at least look into the matter. Clearly, if your hardware forbids, that's an end to it. But if not, and if your objections to Word 6 were aesthetic or moral, then Word 98 deserves serious consideration. It's true that you'll have a major transition to make: Word 98 is big, complicated, and often confusing, and nothing can hide that fact. But you might find that it's also more powerful, more useful, and - dare I say it? - more fun.

Upgrades cost $299 for the entire Microsoft Office 98 suite, or $149 for Word 98 alone. New users pay $499 for Office 98 or $399 for Word 98 alone. Those are list prices - street prices run $50 to $75 lower. For academic users, Microsoft Office 98 runs $199 and Word 98 alone is $129. A Microsoft Office 98 Gold Edition costs about $100 more and includes FrontPage 1.0, Encarta 98 Deluxe, and Bookshelf 98.

<http://www.microsoft.com/macoffice/productinfo/macprice.htm>


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