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Adobe Listening to Creative Cloud Complaints

After Adobe announced that it was taking Creative Suite subscription-only (see “Adobe Flies from Creative Suite into the Creative Cloud,” 8 May 2013), many users cried foul. We analyzed the complaints and offered suggestions for how Adobe could address them in “Creative Cloud Complaints Darken Adobe’s View of the Future” (17 May 2013). Now, it looks like Adobe may be listening.

Adobe posted an update on Creative Cloud feedback to its blog on 28 May 2013, addressing concerns about the move to the subscription-based Creative Cloud. Some will be disappointed to learn that Adobe is sticking to its guns in general, saying, “We have no plans to change our focus on Creative Cloud.”

However, Adobe did speak to one of the complaints we’ve heard most often: maintaining access to your files in Adobe proprietary formats outside of a membership. Adobe agrees that customers should be able to access files even after their memberships have ended, but the company is as yet vague on details. “Our job is to delight our customers with innovation, but there are a number of options open to us here and we expect to have news around this issue shortly,” Adobe said.

Adobe also addressed photographers, saying that it is working on special packages for that audience. Finally, Adobe tried to alleviate the concerns of users who want to buy boxed software, reiterating that CS6 will be available for the foreseeable future. Eventually, though, updates to the heavy hitters in Creative Cloud will likely render CS6 less desirable, making a move to Creative Cloud unavoidable.

So while Adobe isn’t backing away from subscriptions anytime soon, at least the company appears to be listening to your feedback, and will hopefully be acting on it soon.

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