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Category: Problem Solving

Adam Engst 21 comments

Princeton University Identifies iPad DHCP Flaw

Princeton University has identified a flaw in the iPad's DHCP client software that could cause problems in large enterprise networks.

Doug McLean 23 comments

Time Capsule Failures: When They Happen and What to Do

Are you an owner of a Time Capsule that's kaput? You're certainly not alone - nor up a creek. Apple is replacing some faulty units. We look at the backstory to these replacements, and how you can keep your Time Capsule working properly

Adam Engst 43 comments

What Is that $1 MobileMe Charge from Apple?

A fraud warning call about a $1.00 charge from MobileMe sends Adam on an investigation that reveals just how Apple checks to make sure credit cards are still good before charging automatic MobileMe renewal fees.

Doug McLean No comments

Apple Acknowledges iMac Display Issues to Gizmodo

In a statement to Gizmodo, Apple publicly acknowledged the vexing display issues plaguing its latest iMac models. The symptoms of these issues, which mostly affect the 27-inch model, include yellow discoloration and screen flickering. In its statement Apple said, "We've addressed the issues that caused display flickering and yellow tint. Customers concerned that their iMac is affected should contact AppleCare." While the company has been too slow in addressing this problem, better late than never.

Jeff Carlson 6 comments

Aperture 3.0.1 Update Addresses Stability Problems

A quick update to the just-released Aperture 3 improves stability and fixes problems with memory usage, the Faces and Places features, and more.

Jeff Carlson 16 comments

Prevent Apple Mail from Auto-Completing the Wrong Address

In an attempt to be helpful, Apple's Mail application can substitute an email address that you don't mean to use. Here's how to work around the problem.

Doug McLean 3 comments

Apple Extends MacBook Repair Program

Apple has recently announced an extension on its repair program for certain MacBook models produced between May 2006 and December 2007. Qualifying machines display a flashing question mark on the screen when turned on and are eligible for a free hard drive replacement. Customers with symptomatic MacBooks should bring them to an Apple Authorized Service Provider or an Apple Store within 3 years from their original date of purchase or until August 15, 2010 (whichever is longer). Apple also said it will reimburse users who paid out-of-pocket to fix this now-covered issue.

Glenn Fleishman No comments

Google Admits to Inadequate Buzz Testing

Google tested Google Buzz only internally, the product manager told the BBC, which is obvious, because only engineers working 80-hour weeks would think that people wouldn't mind having all of their most common email and chat contacts exposed for the world to see.

Steve McCabe 13 comments

Solving the Universal Access Color Problem

Plagued by the appearance of pure white Web sidebars that should have been grey, Steve McCabe turns to TidBITS Talk for the solution, which stems from an unexpected setting in the Universal Access preference pane.

Joe Kissell 6 comments

Apple Updates Boot Camp for Windows 7

Apple released not just one, but a whole series of updates that finally enable most (but not all) Intel-based Macs to run Windows 7 via Boot Camp.

Adam Engst 10 comments

Prevent the iPod touch from Launching iPhoto

A reader found that connecting his iPod touch to his Mac caused iPhoto to launch and show the iPod touch's Settings app. Adam explains what happened and how to stop the annoying launches.

Glenn Fleishman 5 comments

Citrix Ships Mac Version of GoToMyPC Remote Control Software

Citrix has released GoToMyPC for Mac OS X, remote-access and file-transfer software that works interoperably among Mac OS X, Windows, Linux, and Unix systems.

Adam Engst No comments

Clever Way to Recover a Lost Camera

Thanks to Photojojo for turning us on to Andrew McDonald's amusing pictorial guide to how you can increase the likelihood of recovering a lost camera. The approach? Take a series of funny photos asking for your camera back, making sure to include your email address, and then protect them against deletion (most cameras offer this feature) from the media card.

Chris Pepper 19 comments

How to Schedule Software Update Downloads

If you don't have high-speed Internet access, downloading software updates from Apple may be difficult or impossible. Chris Pepper offers a few solutions, both for scheduling when Software Update runs and for working around it entirely.

Jeff Carlson 15 comments

Gutenprint Updates Printer Drivers without a Lot of Bandwidth

After installing Mac OS X 10.6 Snow Leopard on his mother's computer, Jeff Carlson discovered that a sizable printer driver upload threatened to surpass the bandwidth cap imposed by her satellite Internet service provider. Fortunately, a smaller solution was available.