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Apple Launches Repair Program for iPhone 7 “No Service” Issues

Apple has determined that some units of the iPhone 7 are displaying “No Service” in the status bar even when cellular coverage is available due to a failed component on the logic board. The company has now started a repair program to fix affected iPhones for free.

The affected iPhones were sold in China, Hong Kong, Japan, Macao, and the United States. Here are the affected model numbers.

  • A1660
  • A1780
  • A1779

Look on the back for the model number. You can also find it in Settings > General > About — tap the Model field to display the relevant model number.

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If your iPhone 7 has one of those model numbers and is suffering from this problem, contact Apple support to schedule a free repair. If you’ve already paid to resolve this problem, Apple will contact you via email to arrange for a refund by the end of March 2018. If for some reason you don’t receive that email, contact Apple support to ask for reimbursement.

 

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Comments about Apple Launches Repair Program for iPhone 7 “No Service” Issues

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NaplesJerry  2018-02-05 13:28
Is there any way in "Settings" to determine the Model #?
The possiblity of viewing and reading the back of my iPhone 7 is zero with my eyes and Zoom using the iPhone's camera doesn't seem to have a way to bend the lens around to see the back (Joke)

Maybe we will use an associate's iphone zoom to look at the back

But seriously, is the model # hidden in Settings anwhere?
Reply
NaplesJerry  2018-02-05 13:43
Well I have a model A1660. Used the camera on my iPad to get a photo of my iPhone
Reply
Josh Centers  An apple icon for a TidBITS Staffer 2018-02-05 14:09
It is! I've added those instructions to the article.
Reply
This happened to my iPhone 7 on Xmas eve. Needed a phone right away so I bought a new one and sold the 7 as-is. I wish I knew this would become a thing. Called Apple Support yesterday and they confirmed that I’m out of luck.
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Dan Oren  An apple icon for a TidBITS Contributor 2018-02-05 19:34
I have Model A1778 (not one of the listed problem models) but I think my phone has this problem as well!
Reply
Adam Engst  An apple icon for a TidBITS Staffer 2018-02-06 09:24
Definitely worth contacting Apple then!
Reply
snamdlef  2018-02-06 15:05
I have a model A1688 and have the problem. In fact, had it today.
Reply
Adam Engst  An apple icon for a TidBITS Staffer 2018-02-06 15:12
Sounds like the problem may be more widespread than Apple was initially suggesting. Let us know what Apple support says!
Reply
Barbara Henshaw  2018-02-05 20:16
Should I contact Apple even if my iPhone 7 has not yet had this problem?
Reply
Adam Engst  An apple icon for a TidBITS Staffer 2018-02-06 09:24
No, because there's no failed component to replace.
Reply
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