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Category: Problem Solving

Adam Engst 1 comment

Apple to Replace Faulty Batteries in Non-Touch Bar 13-Inch MacBook Pros

Those of you with non-Touch Bar models of the 13-inch MacBook Pro should swing by Apple's Web site to see if your Mac may be covered by a program that replaces batteries that could expand, damaging the laptop.

Adam Engst 22 comments

macOS 10.13.4 Causing Installation Log Failures

If you’re running macOS 10.13.3 High Sierra, and you restart, it’s possible that you’ll see an Installation Log screen and an error telling you that the macOS installation couldn’t be completed. Here’s how to recover.

Adam Engst 11 comments

macOS 10.13.4 Breaks Third-Party Dual-Display Systems

If you rely on a third-party solution like AirDisplay, DisplayLink, Duet, or iDisplay for extending your display to a second screen, hold off on upgrading to macOS 10.13.4 High Sierra, since it currently breaks those products.

Adam Engst 4 comments

Bad Apple #3: Reminders Doesn’t Listen to Siri

Siri takes a lot of flack, but some of the problems Apple’s digital assistant suffers from aren’t its fault. In this installment of Bad Apple, Adam Engst looks at how Reminders fails to name reminders properly even when Siri gets the text right.

Josh Centers 25 comments

Freezing Finder? Dropbox and Overstuffed Folders May Be the Culprit

Is your Finder sputtering and freezing? Josh Centers solved his Finder problems by cleaning out his Downloads folder and toggling Dropbox’s Finder integration.

Josh Centers 6 comments

The Apple TV 4K’s HDR Nightmare

Plug an Apple TV 4K into a compatible TV and experience ultra-high definition HDR video, right? Unfortunately, as “Take Control of Apple TV” author Josh Centers has found, it’s far from that simple.

Josh Centers 3 comments

AirPods Tip: Save Your Serial Number

If you lose one of your AirPods, Apple is happy to replace it for $69. And if you lose your charging case, Apple will replace it (again for $69), but only if you can provide your serial number, something for which Apple reportedly isn’t always helpful. So it’s a good idea to make sure you can find that serial number, which may be on your receipt from the Apple Store. For online orders, you may have to log in, view the order, and then choose Print Invoice to find the serial number. Or, find the number now — on the AirPods packaging, under the case lid in the indentation for the left AirPod, or in Settings > General > About > AirPods in iOS — and save it in a secure vault like 1Password or even just in an entry in the Notes app.

Adam Engst 8 comments

Canon Pixma iP110: Printing Without Wires

For anyone who needs to print in situations where there are no power outlets and where cables would be fussy, the battery-powered, Wi-Fi-enabled Canon Pixma iP110 is a reasonably priced, robust solution.

Josh Centers 2 comments

The HomePod May Damage Your Wooden Furniture

When you’re thinking about where you’re going to locate your sleek new HomePod, think twice about putting it on a wooden surface. The HomePod’s vibration-dampening silicone base can react with oiled wood surfaces, leaving unsightly rings. Learn how to avoid the problem or clean it up if your table has already been marked.

Josh Centers 4 comments

Rescue Blurry Photos with Live Photos in iOS 11

“Take Control of iOS 11” author Josh Centers shares a quick Live Photos tip that can rescue blurry photos of hyperactive subjects like kids and dogs.

Josh Centers 10 comments

Apple Launches Repair Program for iPhone 7 “No Service” Issues

Some iPhone 7 models are showing “No Service” messages even when cellular coverage is available due to a failed logic board component. Apple has announced a repair program to fix the problem for free.

Adam Engst 8 comments

Fixing PDFs Whose Pages Render as Black Rectangles in Preview

If Preview is displaying some PDFs as black rectangles instead of pages, even though their thumbnails are correct, you can solve the problem in a non-obvious way: by recalibrating your display.

Adam Engst 95 comments

Bad Apple #1: iCloud Photo Library Re-uploading

In this inaugural Bad Apple column, Adam Engst explores what happens to iCloud Photo Library when you turn iCloud off and back on. A preview: it took a 90-minute call with Apple to discover that the “expected behavior” requires a temporary upgrade to an unnecessary storage plan and then a 60-minute call to get the charge for that plan reversed.

Adam Engst 8 comments

Dictation Eases Data Entry

If you need to enter numbers, dates, or times into your Mac by hand, there’s an easier way than typing them in with your keyboard. Instead, try dictating them into your iPhone or iPad!

Josh Centers 17 comments

What to Do If Your iPad Gets Disabled By Too Many Passcode Entries

A built-in security feature can turn your iOS device into a paperweight if someone enters an incorrect passcode too many times. Here’s how to recover from that situation.