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Category: Problem Solving

Adam Engst 17 comments

Don’t Interrupt Security Update 2019-001 (Mojave)’s Installation

Reports of boot problems after installing Security Update 2019-001 (Mojave) are rolling in. The common factors seem to be installing on a Mac with a T1 or T2 security chip and the user interrupting the installation because it seems to take too long.

Adam Engst 1 comment

iOS for HomePod 13.2.1 Resolves Bricking

When Apple released iOS 13.2 for HomePod last week, there were immediate reports that it—or resetting the HomePod after installing it—was causing the HomePods to become entirely unresponsive. The company is now pushing iOS 13.2.1 for HomePod to resolve that problem.

Adam Engst 73 comments

Redownload Archived macOS Installers to Address Expired Certificates

Signing certificates for macOS installers have expired, so Apple consultants and IT admins who maintain troubleshooting toolkits containing older installers will need to download new copies.

Adam Engst 18 comments

Fixing iPadOS 13’s Glacial Performance on the iPad Air 2

For at least some iPad Air 2 owners, upgrading to iPadOS 13 is resulting in incredibly sluggish behavior and various related failures. Apple knows about the problem, but the only workaround right now is to erase the iPad and restore from backup.

Adam Engst 15 comments

Beware Mail Data Loss in Catalina

Here’s yet another reason to hold off on upgrading to macOS 10.15 Catalina—reports of data loss in Mail after updating its data store from Mojave to Catalina and when moving messages between mailboxes.

Adam Engst 20 comments

Backblaze 7.0 Extends Version History, Supports Catalina

Perturbed that the online backup service Backblaze retains old versions of files and deleted files for only 30 days? You can now pay extra to maintain such files in your online backup for either 1 year or forever.

Adam Engst 8 comments

Google Keystone Update Damages File System on SIP-Disabled Macs

An update to Google’s automatic update software contained a bug that would damage key system files on Macs that weren’t safeguarded by Apple’s System Integrity Protection. Happily, it’s easy to recover with a set of Terminal commands run from macOS Recovery.

Adam Engst 17 comments

Apple Offers Genuine iPhone Parts and Tools to Independent Repair Shops

In a welcome change of heart for a company that has lobbied against Right to Repair legislation, Apple has announced the Independent Repair Program, which will provide genuine iPhone parts, tools, training, repair manuals, and diagnostics to independent repair businesses.

Josh Centers 23 comments

How to Get the Most from Your Apple Card Benefits

Apple is slowly rolling out its new Apple Card across the United States. If you’re an early adopter, here’s how to maximize your cash-back benefits.

Josh Centers 1 comment

What It’s Like to Be Banished from Apple’s Garden

Can you imagine what life would be like if Apple locked you out of your Apple ID? Unfortunately, it can happen through no fault of your own and may not be easy to fix.

Josh Centers 19 comments

Fix Apple Hardware Problems with Deep Cleaning

When was the last time you cleaned your Apple devices? Many common hardware issues can be resolved with a lens brush, cotton swab, rubbing alcohol, and a little elbow grease.

Glenn Fleishman 17 comments

How To Buy Hardware That’s Likely to Last

Do you have a closet full of electronics that never quite worked out? If you follow veteran reviewer Glenn Fleishman’s guidelines, it’s less likely you’ll wind up with piles of worthless gear.

Josh Centers 14 comments

How I Learned to Stop Worrying and Love Wireless Charging

Josh Centers wasn’t a fan of Qi charging until his iPhone X’s Lightning port died while he was on vacation. A Qi charging stand let him recharge wirelessly instead of taking a lengthy side trip to an Apple Store.

Adam Engst 3 comments

iOS 12.3.1 Fixes VoLTE Calling and Messages Bugs

Just 11 days after the release of iOS 12.3, Apple has pushed out iOS 12.31 to fix bugs with Voice over LTE calling and unknown senders in Messages.

Adam Engst 52 comments

Backing Up VM Image Files to Internet Backup Services

Code42 has announced that it will be preventing CrashPlan users from backing up applications and VM image files—is this just a selfish move to reduce storage needs? After chatting with Code42 competitor Backblaze, Adam Engst discovers there’s more to it. And there are alternatives.