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Category: Problem Solving

Dave Kitabjian 44 comments

Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners

Since the release of Catalina, owners of older ScanSnap scanners have been scrambling to find a way to keep their devices functioning after Fujitsu refused to upgrade its software. In a surprising—and very late—move, Fujitsu has released the 64-bit ScanSnap Manager V7, which includes support for some previously end-of-lifed scanners.

Charles Maurer 41 comments

Unless You Are a Masochist, Do Not Buy QuarkXPress

If you’re entering into a book layout project and considering QuarkXPress, don’t. Author Charles Maurer shares just a few of the horror stories from his experience using QuarkXPress to lay out his most recent book.

David Shayer 3 comments

How to Decode Apple Version and Build Numbers

You undoubtedly know about Apple’s version numbering scheme for its operating systems—iOS 13.5.1 and macOS 10.15.5, for instance. But did you know Apple also has a hidden build numbering scheme that can be even more useful? Former Apple engineer David Shayer explains how to decode build numbers and learn from them.

Adam Engst 2 comments

Poll Shows Backup Frequency Increasing, Results Still Depressing

Backblaze’s annual poll asking how often people back up their data shows small improvements across the board. But the percentage of people who either don’t back up at all or back up once a year or less is still far too high.

David Shayer 29 comments

How to Report Bugs to Apple So They Get Fixed

With another WWDC behind us, that means it's beta season, with new versions of macOS, iOS, watchOS, and tvOS for developers brave enough to test them. Former Apple engineer David Shayer explains what you need to do to increase the chances that Apple will fix the bugs you report.

Adam Engst 5 comments

How to Request Access to a Deceased Family Member’s Apple Accounts

In the unfortunate event that a family member dies without sharing passwords or other Apple account information, there’s still a way to get Apple to provide access. Read on for details.

Adam Engst 36 comments

Beware! iCloud Backups Deleted after 180 Days

Did you know that Apple automatically deletes iCloud backups of your iPhone, iPad, or iPod touch 6 months after the last backup was made? Even when you continue to pay for iCloud storage space? Neither did we, and while it’s not a common problem, plenty of people have suffered from it.

Josh Centers 6 comments

Apple Has Fixed the “No Longer Shared” Bug

If you’ve seen some strange behavior on your iPhone or iPad lately, such as a message that an app is no longer shared or large numbers of apps updating at once, it was a bug that Apple has now fixed.

Adam Engst 161 comments

Why You Shouldn’t Make a Habit of Force-Quitting iOS Apps or Restarting iOS Devices

A surprising number of people continue to force-quit iOS apps and restart or shut down their iOS devices as a matter of habit. Except when recovering from a frozen app or misbehaving device, those behaviors will reduce battery life and hurt performance. Here’s why.

Josh Centers 2 comments

Don’t Bury a Wet Laptop in Rice! Better Advice from iFixit

What should you do if you spill liquid on your laptop? The repair experts at iFixit tell you what to do. Save your rice for dinner.

Adam Engst 11 comments

Be Careful When Scheduling Events Using Siri

Adam Engst recently scheduled a Zoom call with colleagues on a non-profit board and had to apologize when one of them was irritated at ending up in Google Hangouts by himself for 10 minutes. The problem arose due to a confluence of issues with Siri and Google Calendar—read on to learn how to avoid similar embarrassments.

Adam Engst 69 comments

Six Lessons Learned from Dealing with an iMac’s Dead SSD

After working through the failure of his iMac’s SSD, Adam Engst shares the lessons he learned with regard to backing up, restoring, and eking out the most life from old hardware. Hint: waiting to upgrade hardware and software can make troubleshooting and recovery more difficult.

Josh Centers No comments

Apple Releasing “Today at Apple at Home” Videos

Looking for some quick Apple-related project ideas? The company is releasing high-quality how-to videos from Apple Store employees working from home.

Josh Centers 23 comments

Tired of Web Sites Blocking Standard Browser Controls? StopTheMadness!

Have you run across Web sites that steal control of your Web browser so you can’t copy text or use standard system functions? StopTheMadness can give you back control over your browser.

Adam Engst 35 comments

How to Deal with Running Out of iCloud, Google, and Dropbox Space

After being warned by both iCloud and Gmail that he was running low on storage space, Adam Engst embarked on a mission to free up cloud space rather than pay for more than he needs. If your clouds are filling up too, follow along to avoid missing email, failing file syncs, and more.