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Category: Problem Solving

Adam Engst 22 comments

macOS Mojave 10.14.6 Supplemental Update Fixes Problems with an Updated Safari 14.0

After numerous problems cropped up on Macs with Safari 14.0 that later installed Security Update 2020-005 for Mojave, Apple pulled the updates and has now pushed out a supplemental update that replaces Safari 14.0 to fix the problems.

Adam Engst 14 comments

Third-Generation Apple TVs Suffering from Apple TV Software Update 7.6

If you’re having problems with your third-generation Apple TV, you’re not alone. Apple TV Software Update 7.6 seems to have some issues. You may be able to downgrade, but regardless, be sure to tell Apple of your woes.

Adam Engst 31 comments

Moving to a New Mac: What’s Left to Do After Migration?

When you buy a new Mac and migrate your old Mac’s files to it during setup, Setup Assistant moves over numerous settings and configurations. But don’t assume you’ll just be able to pick up exactly where you left off, since there are quite a few apps and services that require additional post-migration attention.

Josh Centers Adam Engst No comments

Picsew Is Indispensable for Professional iOS Screenshots

Picsew is a handy iOS app for stitching together, cropping, bordering, and otherwise cleaning up screenshots. We walk you through some of our favorite features.

Rich Mogull 2 comments

How to Build the Best Environment and Technology for School at Home

“School at Home” is now the new normal for millions of families, but it is closer to “Work from Home” than pure homeschooling. As the parent of three elementary-aged children who have already started classes at home, here are Rich Mogull’s best tips.

Dave Kitabjian 61 comments

Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners

Since the release of Catalina, owners of older ScanSnap scanners have been scrambling to find a way to keep their devices functioning after Fujitsu refused to upgrade its software. In a surprising—and very late—move, Fujitsu has released the 64-bit ScanSnap Manager V7, which includes support for some previously end-of-lifed scanners.

Charles Maurer 64 comments

Unless You Are a Masochist, Do Not Buy QuarkXPress

If you’re entering into a book layout project and considering QuarkXPress, don’t. Author Charles Maurer shares just a few of the horror stories from his experience using QuarkXPress to lay out his most recent book.

David Shayer 3 comments

How to Decode Apple Version and Build Numbers

You undoubtedly know about Apple’s version numbering scheme for its operating systems—iOS 13.5.1 and macOS 10.15.5, for instance. But did you know Apple also has a hidden build numbering scheme that can be even more useful? Former Apple engineer David Shayer explains how to decode build numbers and learn from them.

Adam Engst 2 comments

Poll Shows Backup Frequency Increasing, Results Still Depressing

Backblaze’s annual poll asking how often people back up their data shows small improvements across the board. But the percentage of people who either don’t back up at all or back up once a year or less is still far too high.

David Shayer 29 comments

How to Report Bugs to Apple So They Get Fixed

With another WWDC behind us, that means it's beta season, with new versions of macOS, iOS, watchOS, and tvOS for developers brave enough to test them. Former Apple engineer David Shayer explains what you need to do to increase the chances that Apple will fix the bugs you report.

Adam Engst 6 comments

How to Request Access to a Deceased Family Member’s Apple Accounts

In the unfortunate event that a family member dies without sharing passwords or other Apple account information, there’s still a way to get Apple to provide access. Read on for details.

Adam Engst 36 comments

Beware! iCloud Backups Deleted after 180 Days

Did you know that Apple automatically deletes iCloud backups of your iPhone, iPad, or iPod touch 6 months after the last backup was made? Even when you continue to pay for iCloud storage space? Neither did we, and while it’s not a common problem, plenty of people have suffered from it.

Josh Centers 6 comments

Apple Has Fixed the “No Longer Shared” Bug

If you’ve seen some strange behavior on your iPhone or iPad lately, such as a message that an app is no longer shared or large numbers of apps updating at once, it was a bug that Apple has now fixed.

Adam Engst 161 comments

Why You Shouldn’t Make a Habit of Force-Quitting iOS Apps or Restarting iOS Devices

A surprising number of people continue to force-quit iOS apps and restart or shut down their iOS devices as a matter of habit. Except when recovering from a frozen app or misbehaving device, those behaviors will reduce battery life and hurt performance. Here’s why.

Josh Centers 2 comments

Don’t Bury a Wet Laptop in Rice! Better Advice from iFixit

What should you do if you spill liquid on your laptop? The repair experts at iFixit tell you what to do. Save your rice for dinner.