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Category: Problem Solving

Josh Centers 23 comments

Tired of Web Sites Blocking Standard Browser Controls? StopTheMadness!

Have you run across Web sites that steal control of your Web browser so you can’t copy text or use standard system functions? StopTheMadness can give you back control over your browser.

Adam Engst 35 comments

How to Deal with Running Out of iCloud, Google, and Dropbox Space

After being warned by both iCloud and Gmail that he was running low on storage space, Adam Engst embarked on a mission to free up cloud space rather than pay for more than he needs. If your clouds are filling up too, follow along to avoid missing email, failing file syncs, and more.

Josh Centers 1 comment

Shops Balking at Apple’s Independent Repair Program Terms

Many interpreted the Apple Independent Repair Program as an olive branch to third-party repair shops, but Motherboard has found businesses balking at Apple’s “onerous” terms.

Adam Engst 12 comments

Howard Oakley’s Deep Dive into Time Machine

If you’re curious about how Time Machine works or are troubleshooting a problem with your Time Machine backups, Howard Oakley has a lengthy series with useful details about Apple’s backup solution.

Donald C O'Shea 11 comments

Places, Please! Geolocation in Apple’s Photos

You are on a tour bus in an unfamiliar city and you see something that you’d like to visit later. Take a picture of it with your iPhone, and the Places feature in the Photos app can locate it for you. With a new feature in Photos in iOS 13, you can even get directions to get back there!

Adam Engst 5 comments

Using the Delta Airlines App and Apple Business Chat in a Snowpocalypse

On a recent delay- and cancellation-plagued trip, Adam Engst found that the most effective resources for dealing with rebooking flights and getting questions answered were the Delta iPhone app and the company’s Business Chat-based support reps.

Adam Engst 24 comments

Don’t Interrupt Security Update 2019-001 (Mojave)’s Installation

Reports of boot problems after installing Security Update 2019-001 (Mojave) are rolling in. The common factors seem to be installing on a Mac with a T1 or T2 security chip and the user interrupting the installation because it seems to take too long.

Adam Engst 1 comment

iOS for HomePod 13.2.1 Resolves Bricking

When Apple released iOS 13.2 for HomePod last week, there were immediate reports that it—or resetting the HomePod after installing it—was causing the HomePods to become entirely unresponsive. The company is now pushing iOS 13.2.1 for HomePod to resolve that problem.

Adam Engst 83 comments

Redownload Archived macOS Installers to Address Expired Certificates

Signing certificates for macOS installers have expired, so Apple consultants and IT admins who maintain troubleshooting toolkits containing older installers will need to download new copies.

Adam Engst 18 comments

Fixing iPadOS 13’s Glacial Performance on the iPad Air 2

For at least some iPad Air 2 owners, upgrading to iPadOS 13 is resulting in incredibly sluggish behavior and various related failures. Apple knows about the problem, but the only workaround right now is to erase the iPad and restore from backup.

Adam Engst 30 comments

Beware Mail Data Loss in Catalina

Here’s yet another reason to hold off on upgrading to macOS 10.15 Catalina—reports of data loss in Mail after updating its data store from Mojave to Catalina and when moving messages between mailboxes.

Adam Engst 20 comments

Backblaze 7.0 Extends Version History, Supports Catalina

Perturbed that the online backup service Backblaze retains old versions of files and deleted files for only 30 days? You can now pay extra to maintain such files in your online backup for either 1 year or forever.

Adam Engst 8 comments

Google Keystone Update Damages File System on SIP-Disabled Macs

An update to Google’s automatic update software contained a bug that would damage key system files on Macs that weren’t safeguarded by Apple’s System Integrity Protection. Happily, it’s easy to recover with a set of Terminal commands run from macOS Recovery.

Adam Engst 17 comments

Apple Offers Genuine iPhone Parts and Tools to Independent Repair Shops

In a welcome change of heart for a company that has lobbied against Right to Repair legislation, Apple has announced the Independent Repair Program, which will provide genuine iPhone parts, tools, training, repair manuals, and diagnostics to independent repair businesses.

Josh Centers 23 comments

How to Get the Most from Your Apple Card Benefits

Apple is slowly rolling out its new Apple Card across the United States. If you’re an early adopter, here’s how to maximize your cash-back benefits.