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Apple Announces Repair Program for MacBook Pro Video Issues

Apple apparently read our article about 2011 MacBook Pro graphics issues (see Topher Kessler’s “Apple’s Baffling Response to 2011 MacBook Pro Graphics Issues,” 13 February 2015), and was sufficiently embarrassed to announce a repair extension program for those suffering from the problem. (OK, we’re not really taking credit, but the timing was too good.) The company will also be reimbursing those who already paid for repairs.

The extension program covers 15- and 17-inch MacBook Pro models manufactured in 2011 and 15-inch MacBook Pro with Retina display models manufactured between mid-2012 and early 2013. If you own one of these computers and it’s experiencing the following issues, Apple will repair it at no charge:

  • Distorted or scrambled video on the computer screen

  • No video on the computer screen (or external display) even though the computer is on

  • Computer restarts unexpectedly

You can enter your MacBook Pro’s serial number into Apple’s Check Your Service and Support Coverage page to see if it’s covered.

If your computer is covered and affected, you will either need to bring it into an Apple Store or an Apple Authorized Service Provider for repair. Alternatively, you can call 800-275-2273 to request a postage-paid box to send your MacBook Pro to the nearest Apple Repair Center.

On the other hand, if you’ve already paid for a repair through Apple or an Apple Authorized Service Provider, Apple will be contacting you to arrange for reimbursement. If you aren’t contacted, you can contact Apple via a link at the bottom of the repair extension page.

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