Fantastical 3.7 and Cardhop 2.2
Flexibits has issued Fantastical 3.7 and Cardhop 2.2 with improvements and bug fixes for the calendar and contact management apps. Fantastical adds the capability to create and edit Fantastical Openings meeting templates directly in the app, now stores hidden events per-user (so shared calendars can have separate hidden items), resolves an issue with the details of recurring events for some users using iCloud accounts, and fixes a bug where changing time zones could cause temporary visual issues. Cardhop groups are now named Lists, and the app resolves an issue where some custom smart groups wouldn’t show results. ($39.96 annual subscription from Flexibits and the Mac App Store, free update, 58.4/29.4 MB, Fantastical release notes/Cardhop release notes, macOS 11+)
I have fantastical for iOS. I tried to sync it with my Apple iCloud calendar and it completely wiped out all of my past and future events/appointments, etc. I tried to contact flexbits and they only do email support, no phone support. But they asked me to send them a screen shot. There is nothing to screenshot except a blank calendar. They have not been helpful. Has anyone experienced this issue and is there anything that I can do to get my appointments back?
Thanks,
Alan
Welcome, @alan11… this is a helpful and active community and you will get as much help here as you can find.
I really like Flexibits products but Fantastical particularly, is complicated and I believe that customers need straightforward guidance that they do not provide. I’m a subscriber, primarily for Cardhop, but there are absolutely great aspects of Fantastical too.
There is support on the website termed “Help Book” for each product; would that it was in pdf or iBooks format so one could read and learn easily on ones’ own time, without clicking through their site. Video tutorials are provided and useful but nothing beats thorough legible documentation much like Michael Tsai, often seen here, supplies for his elegant software, EagleFiler, SpamSieve, etc. Michael also provides a community forum using this same software we are interacting with here that is super helpful.
I have suggested to the devs, here I believe, that they should moderate a Flexibits subreddit which allows community members to help one another. A great example of this is the subreddit for Apollo, the deservedly lauded iOS Reddit client. This format also allows the developer to monitor issues and field often helpful suggestions and bug reports from dedicated users, who also tend to be self-policing.
If you do not want to provide phone support, even for more money, which I, for one, would gladly pay, at least make it easy for your dedicated customers to help one another.
Sorry to hear it—I’ve used Fantastical for iOS for years with no problems so I can’t really think of what you might have hit. You might be able to restore the calendars from iCloud.