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Series: Have Patients!

Netopia’s HouseCall lets you perform (or request!) Mac surgery via a modem or the Internet

Jeff Carlson No comments

Patients Are a Virtue with HouseCall

How many times have you helped a friend or relative with a Macintosh problem over the phone, knowing you could fix the trouble in a fraction of the time if you could just get your hands on their machine? Although the trouble might be trivial, guiding someone verbally through a visual interface can be quite an exercise in patience - especially if they're beginning users who don't yet have a solid grasp of the terminology that describes what they're seeing