Gartner Report Followup -- Many TidBITS readers wrote to ask where they can get their hands on the report from Gartner Group Consulting Services that found Macs cheaper to support than Windows machines (see TidBITS-299). Apple apparently may not be able to make the report available online (the rights are owned by the Gartner Group), but Apple has set up an automatic voice mail system at 800/232-9335 to take requests for physical copies of the report. Apple is working on ways to get the report to folks in countries besides the U.S. and Canada - stay tuned. [GD]
Mysteriously Moving Margins in Word
In Microsoft Word 2008 (and older versions), if you put your cursor in a paragraph and then move a tab or indent marker in the ruler, the change applies to just that paragraph. If your markers are closely spaced, you may have trouble grabbing the right one, and inadvertently work with tabs when you want to work with indents, or vice-versa. The solution is to hover your mouse over the marker until a yellow tooltip confirms which element you're about to drag.
I recently came to appreciate the importance of waiting for those tooltips: a document mysteriously reset its margins several times while I was under deadline pressure, causing a variety of problems. After several hours of puzzlement, I had my "doh!" moment: I had been dragging a margin marker when I thought I was dragging an indent marker.
When it comes to moving markers in the Word ruler, the moral of the story is always to hover, read, and only then drag.
- Study Finds Macs Cheaper to Support (16 Oct 95)