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Apple Replacing Faulty iPhone 5 Sleep/Wake Buttons

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Has the Sleep/Wake button on your iPhone 5 stopped working, or does it work only occasionally? Apple is now offering a replacement program. Enter your iPhone’s serial number to see if it’s eligible, and if so, you can either take it to an authorized service provider or call Apple for a free shipping box. It will take 4–6 days for Apple to repair your iPhone, but participating authorized service providers will have 16 GB iPhone 5 loaners available.Generic Globefollow link

 

Comments about Apple Replacing Faulty iPhone 5 Sleep/Wake Buttons

Nick Michaud  2014-04-26 08:53
My sleep/wake button has just recently gone bad. How do I know if my phone is elegible for a replacement?

Please email or text with more info...

310-993-9007
Adam Engst  An apple icon for a TidBITS Staffer 2014-04-26 10:52
Nick, click Follow Link above to go to the Apple page where you can see if your phone is eligible.
Timothy C. Gjenvick  An apple icon for a TidBITS Contributor 2014-04-27 04:27
After owning it for about a year my iPhone 5's power button developed a similar problem as one half of the button wouldn't work (I was told by the Apple Genius that the button has 2 switches). I was able to get a new phone under Apple Care. At the time they said this was a common problem, but this announcement suggests it's every more prevalent.
Dennis B. Swaney  2014-04-29 16:03
So, if the serial number check shows that one of the defective batch of switches was installed in your iPhone 5, you can't have the switch replaced with a known good switch until the original switch actually breaks? How many times do I have to operate the switch before this happens?
Adam Engst  An apple icon for a TidBITS Staffer 2014-04-29 16:16
Just because a switch was in a defective batch doesn't mean that individual switch is bad. It's most likely that that batch had a higher than normal failure rate, but higher than normal may mean only 5% or 10%, making it easy to have a switch that's perfectly fine. My iPhone 5 hasn't had any troubles with its switch.