In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
Is it a Unicode Font?
To determine if your font is Unicode-compliant, with all its characters coded and mapped correctly, choose the Font in any program (or in Font Book, set the preview area to Custom (Preview > Custom), and type Option-Shift-2.
If you get a euro character (a sort of uppercase C with two horizontal lines through its midsection), it's 99.9 percent certain the font is Unicode-compliant. If you get a graphic character that's gray rounded-rectangle frame with a euro character inside it, the font is definitely not Unicode-compliant. (The fact that the image has a euro sign in it is only coincidental: it's the image used for any missing currency sign.)
This assumes that you're using U.S. input keyboard, which is a little ironic when the euro symbol is the test. With the British keyboard, for instance, Option-2 produces the euro symbol if it's part of the font.
- Apple Revamps Support Options (19 May 97)