In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
Find Next Without Using the Find Dialog in Word 2008
Rarely do you want to find just one instance of a word or phrase in Word. Instead of trying to keep Word 2008's Find and Replace dialog showing while searching, which can be awkward on a small screen, try the Next Find control. After you've found the term you're looking for once, click the downward-pointing double arrow button at the bottom of the vertical scroll bar to find the next instance of your search term. The upward-pointing double arrow finds the previous instance, which is way easier than switching to Current Document Up in the expanded Find and Replace dialog.
- Apple Revamps Support Options (19 May 97)