In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
View Silver Screen Media on Your Apple TV from another Disk
Want to watch movies via Silver Screen that aren't in your Movies folder? Just create an alias in your Movies directory and select that as your Media Directory in Silver Screen's preferences. It will even be automatically mounted if needed when the folder is browsed in Silver Screen. To make the alias, mount the server or other disk in the Finder, locate the folder containing the movies and Command-Option-drag the folder's icon into your Movies directory.
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- Apple Revamps Support Options (19 May 97)