In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
Fill in Gaps in Pear Note
If you ever find yourself zoning out during a meeting or class, only later to realize that you forgot to take notes for 20 minutes, Pear Note makes it easy to fill in those gaps. To do so:
- Open your Pear Note document.
- Hit play.
- Click on the last text you did type to jump to that point in the recording.
- Click the lock to unlock the text of the note.
- Take notes on the part you missed.
Your new notes will be synced to the recording just as if you'd taken them live with the rest of your notes.
Visit Useful Fruit Software
- Apple Revamps Support Options (19 May 97)