In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
Record Online Meetings in Pear Note
While Pear Note is primarily geared toward recording notes in the physical world, it's possible to use it to record things in the virtual world as well. For instance, you can use it to record and take notes on Skype calls. To do this:
- Download Soundflower and install it (along with the Soundflowerbed app that comes with it).
- Download LineIn and install it.
- Start Soundflowerbed, and select Built-in Output (or whatever output you'd like to listen to the conversation on).
- Start LineIn, and select your microphone (e.g. Built-in Mic) as the input and Soundflower (2ch) as the output, then press Pass Thru.
- Open Pear Note Preferences, select Recording, and select Soundflower (2ch) as the audio device.
- Open Skype Preferences, select Audio, and select Soundflower (2ch) as the audio output and your microphone (e.g. Built-in Mic) as the audio input.
- Hit record in Pear Note and make your Skype call.
This will allow you to conduct your Skype call while Pear Note records both your audio and the other participant's.
Visit Useful Fruit Software
- Apple Revamps Support Options (19 May 97)