In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
Mighty Mouse as Application Switcher
Looking for an easier way to switch between multiple applications? Within Keyboard and Mouse Preferences under System Preferences, you can configure the scroll wheel to act as an Application Switcher. Press the scroll button to bring up Application Switcher, scroll to toggle to the application you want, and hit the scroll button again to switch. You can also double-click the scroll button to quickly switch to the previously active application.
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- Apple Revamps Support Options (19 May 97)