In a recent announcement, Apple Computer said that it is changing its support policies to be more like Microsoft's. Under the new policies, effective immediately, free support is available via the Web, via Apple's automated phone response system, and via the Apple Support Line for the first 90 days. However, support calls to the Apple Support Line after the first 90 days now cost $35 per incident (which might mean multiple calls). In fact, only the per-incident charge of $35 is new; support changes we reported in Apple Revamps Support Options (TidBITS 380) in May would seem to remain in effect, including the more-economical $69.95 Apple Support Line - Level 1 option, which pays for 10 incidents within a year. Given Apple's financial woes, the move is neither surprising nor unusual. More confusing is the crediting of the policy to Microsoft, as Steve Jobs did, "Adopting Microsoft's $35 per call support policy will enable us to do an even better job of supporting our customers." Why associate the move with Microsoft's support policies, which aren't considered to be especially enlightened?
Edit Last Expanded Snippet in TextExpander
Sometimes you expand a snippet and realize you need to make some changes. Instead of opening TextExpander and tracking down the snippet, use the Edit Last Expanded Snippet hotkey. Once you press your hotkey combination, a window opens to let you edit and save your the last snippet you expanded.
Take the time to set your Edit Last Expanded Snippet hotkey in TextExpander's preferences, and you'll save time in the long run!
- Apple Revamps Support Options (19 May 97)