Apple Support — A friend writes in response to Tonya’s query about how Apple would restrict toll-free support to people who buy through the new Apple Catalog: "I used to work on the System 7 upgrade answer line so I may be able to answer your question. Users who purchase items mail-order will have to provide their serial number, which will be their ticket into the support line. If you don’t have the magic number, you will be referred to the usual avenues of support, dealers, user groups, and so on."
Subscribe today so you don’t miss any TidBITS articles!
Every week you’ll get tech tips, in-depth reviews, and insightful news analysis for discerning Apple users. For over 33 years, we’ve published professional, member-supported tech journalism that makes you smarter.
Registration confirmation will be emailed to you.