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Software and Support

Software and Support — We’ve been thinking about the relationship between good software design and technical support, and rather than blather about it and then run follow-up articles, we are requesting opinions from those who have shipped software products. How do you minimize support issues? What would you do differently if could do it over? Is it possible to create a program that has minimal support needs? Send comments to <[email protected]> and I’ll use them in the article, although I probably won’t be able to reply to each one individually. [ACE]

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