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Apple Demanded Court Order from Widow to Recover Late Husband’s Password

Apple’s focus on privacy is good but can sometimes carry unfortunate consequences. 72-year-old Peggy Bush tried to download a game to her iPad, but didn’t know her late husband’s Apple ID password. Her daughter dealt with Apple support for two months, providing serial numbers and legal documentation before being told that Apple required a court order to resolve the situation. In fact, according to Apple’s terms and conditions, accounts are not transferrable upon death and Apple may even terminate the account. Fortunately, Apple gave Bush access to the account after she reached out to CBC News and Apple CEO Tim Cook. This story illustrates why it’s important for families to have a plan for sharing key passwords, such as 1Password for Teams or at least a copy of 1Password’s master password in a safe-deposit box.

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