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Series 3 Apple Watches

Photo by Apple


Apple Is Replacing Some Apple Watch Series 2 and 3 Cracked Screens

If your aluminum Apple Watch Series 2 or Series 3 has a particular type of crack around its screen, we have good news: Apple will replace the screen free of charge. Apple said:

Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen as shown in the images below.

Apple Watch screens with cracking around the edge

The screen replacement program covers all aluminum models of the Apple Watch Series 2 and Series 3, including GPS, GPS+Cellular, and Nike+ models. If you’re unsure which model you have, follow Apple’s instructions for identifying your Apple Watch.

If you have one of the included models with this sort of screen crack, you can make an appointment with an Apple Retail Store, contact an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service to an Apple Repair Center.

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Comments About Apple Is Replacing Some Apple Watch Series 2 and 3 Cracked Screens

Notable Replies

  1. For those who have a cracked watch screen and are not eligible for a repair (either through a recall or Applecare+), I did manage to squeeze a few more months use of my watch after using a car windshield repair liquid to seal the crack. It even retained waterproofing. Eventually the watch failed. I nearly fell over when Apple gave me a repair quote and ended up buying a new watch (with full Applecare, giving me two free repairs for accidental damage over two years - in Australia).

  2. NB in Australia that there is (?now) a A$100 service fee (or maybe should call it an excess, or copay?) for repairs through AppleCare+. I used both of mine because of trauma, and got a replacement each time. The battery life was better. The serial number was different, and non-standard: maybe it was a refurbished replacement.

  3. Bummer - I suppose it was too good to be true. But $100 is still a lot less than a new watch.

    It is interesting that I replied to an Apple discussion where a person’s watch stopped working after a swim. I said (in hindsight - naively) that it could be a quality control issue and they should take it to a Genius Bar to see if it was covered under warranty. That post was swiftly deleted by the moderator.

  4. In February 2019 my wife’s Apple Watch 3 screen cracked all the way around the four edges of the face. See attached photos. This happened for no reason that she could identify.
    She went through Apple support sending the photos and explanation. Shed did not have AppleCare.

    It was a battle but eventually, Apple sent her a NEW Series 3 watch. Originally they said it was her fault. Impossible. Have a look at the watch face.

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