Got troubles? We can help, particularly if you’re an iMac user, since installing Jaguar is rendering some iMacs unusable. Then there are the problems with SuperDrives and new DVD media, and a security flaw in StuffIt Expander 6.5.2. Along with solutions to these problems, Adam finishes off his Troubleshooting Primer, Kirk McElhearn offers suggestions for using the PowerMate, and we glance at the Palm Tungsten-T and MacTiVo Blesser.
Apple Posts Important iMac SuperDrive Update -- Apple has released the iMac SuperDrive Update, the first of a series of SuperDrive firmware updates that are critical for owners of SuperDrive-equipped Macs
Aladdin Expands StuffIt Deluxe 7.0.1 -- Soon after introducing a new StuffIt compression format, Aladdin has released an update to its system-wide utility for compressing and expanding files
Palm Unveils Tungsten T -- Palm, Inc. improved the top of its line of handhelds today by releasing the Palm Tungsten T, a color organizer that adds multimedia capabilities and the new Palm OS 5 to the company's lineup
MacTiVo Blesser Available Again -- Mac users who want a do-it-yourself approach to adding a hard disk to a TiVo can once again download the free MacTiVo Blesser program (the original site disappeared in the iTools to .Mac transition)
Last week, I began to see credible reports that installing Mac OS X 10.2 Jaguar on some iMacs was "frying" the motherboards. Users would run the Jaguar installer, everything would proceed correctly, and when users tried to restart the screens would remain black, rendering the machines unusable
I have always had mixed feelings about gadgets. I like the cool factor inherent in some of them, but I tend to find that the cooler they look, the less useful they are
In the first installment of this article, I talked about the basics steps necessary to troubleshoot any problem, including describing the problem, breaking the system apart, asking yourself questions about each part of the system, and finding answers to those questions and tests.
But what if, after all that, you still haven't been able to solve the problem? Failure to solve a problem on your own is no cause for surrender, because you usually just don't understand the system well enough to break it into appropriate chunks