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Adapter Woes

Adapter Woes — Having trouble getting your model M5140 PowerBook AC adapter replaced? We’ve received several reports since last week’s article (see TidBITS-269) that some representatives at Apple’s technical assistance center at 800/SOS-APPL have not been sufficiently informed about the program. A couple of readers also reported confusion at their local dealers’ service shops. As I said in last week’s article, I always recommend working with your local service provider unless for some reason you can’t. To avoid confusion, be prepared to tell the technician or other representative that they can find details about the PowerBook 100 Series AC Adapter Customer Satisfaction Program on the March edition of the Service Source CD, in the 17-Mar dealer bulletin, or using customer satisfaction code PA995X. A helpful support manager at Apple’s technical assistance center assures us that he’s making sure his people are properly informed of the program. Remember that only M5140 AC adapters are involved. [MHA]

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