Apple’s Mac Pro Support Reportedly Lacking
AppleInsider reports trouble with Apple’s Mac Pro support. After the publication’s production Mac Pro suffered issues with all wireless connectivity being flaky, AppleInsider contacted Apple Support chat, who said that the Mac Pro is serviced by a special team. But even Apple Support couldn’t get in contact with that team and sent AppleInsider to the Genius Bar at an Apple Store. Apple’s support technicians there were also completely unprepared to deal with a Mac Pro—they didn’t even have the correct power cable. The Mac Pro remains unrepaired with no resolution in sight (especially with Apple stores outside of China closed until 27 March 2020). Given that the Mac Pro is targeted directly at professionals who may not be able to switch to a less powerful Mac, such a lack of support is particularly troubling.
This isn’t good. Loads of iMac Pro owners have had similar issues obtaining decent service.
I remember watching Snazzy Labs YT videos on getting his iMP’s stand fixed. Not only didn’t they do it properly, but the Apple Store staff tried to initially brush it off as done, before he pointed out it clearly wasn’t.
So if you’re paying thousands or tens of thousands for a machine that in Winbix land would be half the price, just what are you paying the extra for?