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Alicia Katz Pollock

Alicia Katz Pollock

Alicia Katz Pollock has been working with computers since designing a database on an Apple IIc for her father's dental practice when she was 13. Today she is a consultant at Royalwise Solutions and a course author for She holds a variety of Apple, Microsoft, and Intuit certifications.

Alicia Katz Pollock 18 comments

How to Solve Wi-Fi Connectivity Problems

Your Mac’s Wi-Fi should automatically connect to a remembered network when you turn on or wake up your Mac. But sometimes you have to remind it how.

Alicia Katz Pollock 7 comments

Five Ways to Reset a Lost Administrator Password

Recovering a user’s forgotten password used to require special tools or creative administrative management. It’s fairly easy in recent versions of Mac OS X, but many of us still have or need to help people with older operating systems. Here are all the different ways to get back into a Mac if you’re locked out, no matter what version of Mac OS X it’s running.

Alicia Katz Pollock 37 comments

Making the Most of Contacts in Mavericks

Apple’s Contacts app is much more than Grandma’s little black book, and its integration with your Mac gives it a lot of flexibility. For what it can’t do, others have picked up the slack.

Alicia Katz Pollock 5 comments

Stop Microsoft Word’s Cursor from Jumping Around

Consultant Alicia Katz Pollock was called in to help a user whose cursor was jumping around inexplicably in a Microsoft Word 2011 document. The solution may feel random, but should be welcome if you’re suffering from a similar problem.

Alicia Katz Pollock 14 comments

Deciding If Time Machine Should Back Up Dropbox

Most people don’t realize that Time Machine backs up their Dropbox folder by default. This is either a nice secondary backup of key information or a waste of precious hard drive space for files that are already being duplicated to the Dropbox Web site.

Alicia Katz Pollock 3 comments

Bento 4.1.2 Loses Live Data Links with Calendar and iPhoto

An update to the Bento personal database program changes how the app integrates with iPhoto and Calendar/iCal. Be careful to make sure you don’t lose necessary capabilities unexpectedly.