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Category: Problem Solving

Marshall Clow 13 comments

Recovering from Disk Corruption Without a SuperDrive

When faced with disk corruption on his MacBook Pro’s SSD, Marshall Clow spent several days working through different possibilities for repairing the problem and recovering files that had changed since his last backup, all made more difficult by the lack of a SuperDrive. Read on for the details, and the lessons that we should all remember.

TidBITS Staff 35 comments

Questions Raised by Lion’s App Store Installation Requirement

Apple says Lion will be available only as a download from the Mac App Store. That leaves a lot of questions unanswered about installation for those who don’t have Snow Leopard installed or lack a high-speed Internet connection. Plus, what about reinstalling in case of problems?

Michael E. Cohen No comments

Speed Up Your Mac and Solve Problems with New Take Control Ebooks

Joe Kissell’s “Take Control of Speeding Up Your Mac” completes his Mac Fitness Trilogy with a comprehensive collection of tested tweaks and tips to get your Mac firing fast on all cores — and if slow performance is not your Mac’s only problem, Joe’s just-released “Take Control of Troubleshooting Your Mac, Second Edition” provides helpful diagnostic and repair techniques. Finally, “Take Control of Maintaining Your Mac, Second Edition” helps you keep problems from happening in the first place.

William Porter 30 comments

iMac Users, Be Careful Where You Insert that SD Card

The iMac has two vertical slots in the right side, one for the SuperDrive and one for the SD card reader. What happens when you accidentally miss the SDXC slot and insert an SD card into the SuperDrive? William Porter admits to making the mistake (and explains how he recovered from it) and suggests that a small design change could reduce the frequency of this common error.

Adam Engst 27 comments

Mac OS X 10.6.7 Changes Finder Sidebar Behavior

In an unannounced change in Mac OS X 10.6.7, Apple changed the way you remove items from the Finder sidebar. Read on for Apple’s new approach.

Adam Engst 5 comments

New 2011 iMac Hard Drive Cannot Be Removed or Replaced

Other World Computing has a new blog post explaining that the new 2011 iMacs now rely on a 7-wire SATA power connector and Apple proprietary firmware on the main hard drive to monitor temperature. Remove or replace it, and the iMac’s fans run at full speed all the time. Boo on Apple for preventing owners from replacing the drive with one from any third-party vendor.

Adam Engst 4 comments

Solve Mac Startup Problems by Reseating RAM

Faced with a dead Mac Pro and a flashing power LED, Adam determines that he needs to reseat the memory in his Mac. But when a simple reseating doesn’t work, he has to go further to solve the problem.

Adam Engst 4 comments

Apple Releases Snow Leopard Font Update

Over a month after Mac OS X 10.6.7 shipped, Apple has released the Snow Leopard Font Update to resolve the significant font-related troubles caused by 10.6.7.

Adam Engst No comments

Joe Kissell Discusses Mac Maintenance on Tech Night Owl Live

After releasing an update to “Take Control of Maintaining Your Mac, Second Edition,” Joe Kissell joins host Gene Steinberg of the Tech Night Owl Live radio show to discuss his recommendations for keeping your Mac running smoothly.

Adam Engst 8 comments

Surf Faster in Google Chrome and Safari 5 with Browse By Name

Disappointed by the loss of Google’s Browse By Name capability in Firefox 4, Adam set out to re-enable it. Along the way, he figured out how to add Browse By Name to Google Chrome and Safari 5 as well. Read on for instructions!

Adam Engst 5 comments

iOS 4.3.1 Fixes Activation, Display, and Authentication Bugs

Just over two weeks after the release of iOS 4.3, Apple has pushed out iOS 4.3.1 to fix some important bugs.

Adam Engst 57 comments

OpenType PostScript Fonts Troublesome in 10.6.7

The recent Mac OS X 10.6.7 update is causing problems for some Mac users who rely on OpenType PostScript fonts. If you’re experiencing problems, the best workaround is to downgrade to 10.6.6, and if you haven’t yet upgraded and rely on specific OpenType PostScript fonts, hold off on 10.6.7 for now.

Adam Engst 101 comments

Upgrade to MobileMe Calendar by 5 May 2011

The new MobileMe Calendar will cease to be optional as of 5 May 2011, when calendar syncing among MobileMe-connected devices will stop working for everyone who has not yet upgraded. Read on for things to beware of when upgrading.

Adam Engst No comments

MacTech Boot Camp Adds Four More Cities

Consultants and support techs looking for a conference that’s aimed as much at the business of helping people as the knowledge necessary to do so will be pleased to hear that there are now additional locations and dates for the MacTech Boot Camp.

Rich Mogull 10 comments

Whole Disk Encryption, and Why Mac OS X 10.6.5 Broke PGP WDE

Encrypting an entire hard drive is a great way to protect your data, but as users of PGP WDE learned when they upgraded to Mac OS X 10.6.5, whole disk encryption also brings its own risks.