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Category: Problem Solving

Joe Kissell 8 comments

Examining Snow Leopard Installer Changes

Unsure about what installing Apple's Snow Leopard will entail? No need to worry - an excerpt from Joe Kissell's "Take Control of Upgrading to Snow Leopard" explains how the installer has changed from what we've become accustomed to in Panther, Tiger, and Leopard.

Doug McLean No comments

Fix for MacBook Pro Hard Drive Clicking in the Works

Some MacBook Pro owners with 500 GB 7200 RPM hard drives have been complaining of clicking sounds, followed by a short period of stalled performance. The machines become responsive again after roughly 10 seconds, and do not require rebooting. Luckily, Apple spokesperson Bill Evans has informed CNET that Apple is aware of the issue and working on a fix, though no definite timetable has been set for its release.

Adam Engst 5 comments

Microsoft Office 2008 12.2.1 Opens XML Office Docs Again

Microsoft has released an update to Microsoft Office 2008 to fix a bug introduced in version 12.2 that prevented certain Open XML documents from being opened.

Matt Neuburg 16 comments

Cause of Font Cache Bug Revealed?

Ever see your browser suddenly displaying nonsense? That's the Mac OS X font cache corruption bug. Apparently, a major cause of the corruption has been found.

Doug McLean 13 comments

Microsoft Releases Office 2008 Service Pack 2

Microsoft has released Office 2008 for Mac Service Pack 2 (12.2.0), adding speed enhancements, customer-requested features, and stability improvements, along with a new collaboration application.

Jeff Carlson 22 comments

How to Replace a Cracked iPhone 3G Screen

After his wife's iPhone 3G hit the floor, Jeff Carlson replaced the cracked glass screen himself. Read through his steps to learn how to do it and where the pitfalls lie.

Doug McLean No comments

Garmin Issues Software Update for Widespread Problem

GPS maker Garmin has released a free, mandatory, software update to fix a widespread bug that can render the nuvi 7x5 series, nuvi 800 series, nuvi 8x5 series, zumo 660, GPSMAP 620, and GPSMAP 640 units useless or inoperable.

Doug McLean No comments

New MacBook Pros Boot From SD Cards

A recent Apple KnowledgeBase article reveals that the refreshed 13-inch and 15-inch MacBook Pros can boot from the new SD card slot.

Adam Engst No comments

iLife ’09 Updates Zap Bugs

Apple has pushed out bug fix updates to nearly the entire iLife '09 suite.

Doug McLean No comments

Coverage Extended for MacBook Pros with Nvidia Processors

Apple has announced that it will extend service coverage on MacBook Pros housing Nvidia GeForce 8600M GT graphics processors from two to three years from the original date of purchase. The faulty processors, suspected to be found in MacBook Pros manufactured between May 2007 and September 2008, can be responsible for scrambled, distorted, or absent video output.

Jeff Carlson 1 comment

Recover Erased Photos from a Memory Card

Jeff Carlson realized too late that he hadn't transferred some photos from a memory card before erasing it, but the images weren't lost. Four programs can bring pictures back from the digital dead.

Matt Neuburg No comments

How to Reformat a New External Hard Disk

The printed instructions for how to reformat a new disk are usually wrong; here's the right way.

Adam Engst No comments

Expanding Password-Protected Archives

Need to expand a password-protected Zip archive? Mac OS X's built-in Archive Utility won't do it, but several free utilities will.

Adam Engst No comments

Restoring Mac OS 9 Desktop Click Behavior

After all these years of using Mac OS X, Adam still clicks on the Desktop and subconsciously expects Finder windows to come to the front. After a plea to the Twitterverse, he has several ways of making this happen.

Jeff Carlson Adam Engst No comments

Apple Unveils Mac OS X 10.5.7 and Safari Updates

Apple has released Mac OS X 10.5.7, a bug and security fix update that touches on several areas of Leopard and Leopard Server. Also posted were updates to Safari and Security Update 2009-02 for Mac OS X 10.4 Tiger and Tiger Server.