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Category: Problem Solving

Josh Centers 22 comments

USB Restricted Mode Can Block iOS Device Charging

USB Restricted Mode is a new security feature in iOS 11.4.1, but it can have some unintended consequences. Josh Centers explains what it is, how it works, why it exists, and how you can turn it off if necessary.

Josh Centers 8 comments

Last-Ditch Data Recovery More Difficult on the 2018 MacBook Pro

If you own a 2018 MacBook Pro, maintaining regular backups is even more important than ever because there’s no port on the logic board for Apple Authorized Service Providers to use to recover data from a dead Mac. DriveSavers says that the lack of the port does not hamper their ability to recover data from these Macs.

Adam Engst 3 comments

Apple Addresses MacBook Pro Thermal Throttling

Apple has released macOS High Sierra 10.13.6 Supplemental Update for MacBook Pro (2018) to address the performance problems experienced by early adopters of the latest MacBook Pro models when they were running under heavy thermal loads.

Josh Centers 3 comments

Buying a Used Car? Try These Three Free Vehicle History Services

Buying a car but don’t want to blow your budget on CarFax lookups? Josh Centers went through this recently and found three useful vehicle history services that he has built into a process that anyone can follow.

Josh Centers 3 comments

Three Ways to Reset a Lost Admin Password in High Sierra

Have you forgotten your Mac’s admin password, or need to help a friend or client who has lost it? Here’s how to reset it, but beware that doing so prevents access to the account keychain’s collection of login credentials.

Adam Engst 17 comments

TipBITS: How to Send a Full Web Page by Email

Want to get the contents of a Web page, such as a back issue of TidBITS, into your email archive? Surprisingly, it’s a task most easily accomplished using Safari and Mail, rather than any other Web browsers, email clients, or online services.

Sharon Zardetto 11 comments

Everything You Wanted to Know about Using the Mac App Store (For Now)

Buying something from the Mac App Store is so easy, it’s as if Apple planned it that way. But there are things you should know, and things you can do, to keep the experience effortless and handle any glitches that might appear.

Adam Engst 26 comments

TipBITS: How to Recover Space from an iOS Update

iOS updates download automatically if there’s sufficient space on your device, but if you want to use that space for photos, videos, or whatnot before you’re ready to install the update, here’s how you can recover hundreds of megabytes (or even gigabytes!) of storage.

Kirk McElhearn 15 comments

How to Download all Your Apple Data

Apple now allows Europeans to download most of the data linked to an Apple ID that is stored on their servers. Kirk McElhearn tried it out to see what data was available and how complex the process was.

Adam Engst 38 comments

TipBITS: Reveal Invisible Files on the Mac with a Keystroke

If you’ve ever needed to work with invisible files on your Mac but didn’t want to drop into Terminal, read on for the secret keyboard shortcut that reveals the files and directories that are normally hidden in the Finder.

Josh Centers 11 comments

Apple Acknowledges iPhone 7 Microphone Problems

Apple has distributed a document to Apple Authorized Service Providers discussing how to deal with microphone failures in iPhone 7 and 7 Plus units running iOS 11.3 or later. A repair may be required.

Adam Engst 1 comment

Apple to Replace Faulty Batteries in Non-Touch Bar 13-Inch MacBook Pros

Those of you with non-Touch Bar models of the 13-inch MacBook Pro should swing by Apple's Web site to see if your Mac may be covered by a program that replaces batteries that could expand, damaging the laptop.

Adam Engst 24 comments

macOS 10.13.4 Causing Installation Log Failures

If you’re running macOS 10.13.3 High Sierra, and you restart, it’s possible that you’ll see an Installation Log screen and an error telling you that the macOS installation couldn’t be completed. Here’s how to recover.

Adam Engst 11 comments

macOS 10.13.4 Breaks Third-Party Dual-Display Systems

If you rely on a third-party solution like AirDisplay, DisplayLink, Duet, or iDisplay for extending your display to a second screen, hold off on upgrading to macOS 10.13.4 High Sierra, since it currently breaks those products.

Adam Engst 4 comments

Bad Apple #3: Reminders Doesn’t Listen to Siri

Siri takes a lot of flack, but some of the problems Apple’s digital assistant suffers from aren’t its fault. In this installment of Bad Apple, Adam Engst looks at how Reminders fails to name reminders properly even when Siri gets the text right.