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Category: Problem Solving

Adam Engst No comments

Apple Publishes Device and Data Access Safety Advice

Just because you once shared access to your Apple devices or accounts doesn’t mean you necessarily want to keep on sharing, especially if a relationship change means that you no longer feel safe with that person. Apple has published clear, sensible instructions for reviewing and revoking shared data and device access.

Adam Engst 16 comments

Thunderbolt Improvements in the M1-Based Macs

Although the M1-based Macs have only two Thunderbolt ports, they each have their own bus and support the Thunderbolt 4 option that enables the use of Thunderbolt hubs.

Adam Engst 30 comments

Hiding Apple’s Big Sur Upgrade Badges

macOS Big Sur has been out for only a short time, but Apple is already pushing it on users by badging the System Preferences Dock icon and displaying a Big Sur-only update to GarageBand. Adam Engst shares a few workarounds that can reduce the annoyance.

Josh Centers 76 comments

Big Sur Is Here, but We Suggest You Say “No Sir” for Now

Apple has released macOS 11 Big Sur, but we advise delaying upgrades to production Macs thanks to significant behind-the-scenes changes.

Adam Engst 33 comments

Apple Network Failure Destroys an Afternoon of Worldwide Mac Productivity

If you had problems launching apps on your Mac—or if it was just behaving weirdly—around 4 PM Eastern Standard Time on 12 November 2020, here’s why.

Adam Engst 3 comments

Apple Opens Service Program for AirPods Pro Sound Problems

If you’re experiencing crackling or static sounds in your AirPods Pro, or if Active Noise Cancellation isn’t working correctly, Apple will replace the affected earbuds for free.

Josh Centers 23 comments

I Bought an Apple Watch as a Gift. It Turned into a Tech-Support Setup Nightmare

No good deed goes unpunished. Josh Centers bought an Apple Watch for a relative who had heart surgery but ended up spending many hours getting it set up.

Josh Centers 16 comments

Code-Signing Snafu Breaks Many HP Printers

HP unintentionally revoked a security certificate that broke printing for many Mac users. Some may be able to reinstall updated HP drivers successfully, whereas others should use AirPrint or a generic PostScript driver instead.

Adam Engst 22 comments

macOS Mojave 10.14.6 Supplemental Update Fixes Problems with an Updated Safari 14.0

After numerous problems cropped up on Macs with Safari 14.0 that later installed Security Update 2020-005 for Mojave, Apple pulled the updates and has now pushed out a supplemental update that replaces Safari 14.0 to fix the problems.

Adam Engst 30 comments

Third-Generation Apple TVs Suffering from Apple TV Software Update 7.6

If you’re having problems with your third-generation Apple TV, you’re not alone. Apple TV Software Update 7.6 seems to have some issues. You may be able to downgrade, but regardless, be sure to tell Apple of your woes.

Adam Engst 37 comments

Moving to a New Mac: What’s Left to Do After Migration?

When you buy a new Mac and migrate your old Mac’s files to it during setup, Setup Assistant moves over numerous settings and configurations. But don’t assume you’ll just be able to pick up exactly where you left off, since there are quite a few apps and services that require additional post-migration attention.

Josh Centers Adam Engst No comments

Picsew Is Indispensable for Professional iOS Screenshots

Picsew is a handy iOS app for stitching together, cropping, bordering, and otherwise cleaning up screenshots. We walk you through some of our favorite features.

Rich Mogull 2 comments

How to Build the Best Environment and Technology for School at Home

“School at Home” is now the new normal for millions of families, but it is closer to “Work from Home” than pure homeschooling. As the parent of three elementary-aged children who have already started classes at home, here are Rich Mogull’s best tips.

Dave Kitabjian 73 comments

Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners

Since the release of Catalina, owners of older ScanSnap scanners have been scrambling to find a way to keep their devices functioning after Fujitsu refused to upgrade its software. In a surprising—and very late—move, Fujitsu has released the 64-bit ScanSnap Manager V7, which includes support for some previously end-of-lifed scanners.

Charles Maurer 79 comments

Unless You Are a Masochist, Do Not Buy QuarkXPress

If you’re entering into a book layout project and considering QuarkXPress, don’t. Author Charles Maurer shares just a few of the horror stories from his experience using QuarkXPress to lay out his most recent book.